Tivoli Software blog
with Tags: premium X
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  ibmpulse pulse ibm support premium accelerated avp software value pulse2010 tivoli ps 1,422 Visits
As we're preparing for Pulse, I get the opportunity to speak many individuals who will be at the conference this month. One such individual is Anthony Aurigemma, the Worldwide leader of the Software Accelerated Value program (AVP) for IBM Tivoli Software. He has been in this role since 2006 and has been with IBM since 2004, when he joined Tivoli as part of IBM's acquisition of Candle Corporation. I asked him to a few questions about the AVP that he will be discussing in depth at Pulse.
What is the IBM Software Accelerated Value Program?
Anthony: The IBM Software Accelerated Value Program delivers a "proactive, cost-reducing, and productivity enhancing" advisory service. The program pairs each client with an assigned team who builds a foundational understanding of the client's overall environment. Through that understanding, the trusted partner works to facilitate faster deployment, lifecycle leadership, risk mitigation, and more by identifying ways to improve the client's environment, staff skill set, and processes.
Each of our AVP contracts are customized to specifically meet the client's needs and price point by creating a combination of services, including remote or on-site assistance, best practice sharing, skill building activities, and diagnostic coaching. Ultimately, AVP allows our clients to derive maximum business value from their successfully deployed IBM software with proven, quantifiable results.
Why should people purachase AVP?
Anthony: The IBM Software Accelerated Value Program is built on a simple value proposition: To help clients unlock the full value of IBM middleware software by leveraging effective solutions that ensure quantifiable results. The demand for today's businesses to respond flawlessly to potential volatility requires our customers to continually find ways to achieve higher productivity and savings from their IT infrastructure, while continuing to plan for the future needs of their business.
We provide our customers a customized solution that specifically meets their needs by creating a combination of services and we directly partner with them to ensure their success.
Why are you going to Pulse?
Anthony: AVP is at Pulse for a couple of reasons this year. First, we want to acknowledge our current Accelerated Value customers and show our appreciation to them for their loyalty to us. We're doing this in two ways. First, we are having a lounge at the Client Reference lounge in the Expo hall for our current clients to come in and hang out, check e-mail, and socialize with us and other customers. We'll be serving food and beverages and, we'll be having speakers coming in at scheduled intervals to talk about specific topics on Tivoli software and how AVP helps. We are also hosting an invitation-only reception for AVP customers.
The other reason we are at Pulse is to introduce ourselves to those attendees who are not familiar with us. You know, we used to be called Premium Support, but we underwent a transition late last year and upgraded our name to "Software Accelerated Value." We feel this new name better reflects the value we deliver to our customers in helping them unlock the value of their IBM software investment.
How can people learn more about AVP?
Anthony: For those attending Pulse, come visit us at our lounge in the Expo Hall, where we're located alongside the Client Reference lounge. For those not attending Pulse, visit our website at http://www.ibm.com/software/support/acceleratedvalue/. You can also follow us on Twitter at http://twitter.com/IBMSoftwareValu.
Whom should they contact if they want to know more?
Anthony: You can contact me at email@example.com or e-mail us at firstname.lastname@example.org
I look forward to meeting Anthony in person at Pulse. Don't be surprised if you see some pictures and videos of him in our Pulse social media channels.