Did you know that there is a new integrated information center for Tivoli OMEGAMON products? Check out this excerpt from an article recently published by Sharon Sabsay, an information developer with IBM Tivoli:
Tivoli® OMEGAMON® XE customers install, configure, and use a
number of components and products that must work together. These
tasks are well-documented, but it can sometimes be difficult to find
the right information at the right time. So a new, task-oriented
information center has been created to supplement the existing Tivoli
OMEGAMON XE product information center. The
IBM Tivoli Monitoring and OMEGAMON XE information center
contains the documentation for all the IBM Tivoli Monitoring
products, the OMEGAMON XE products, and their shared infrastructure
components. The documentation is organized by product.
new OMEGAMON XE Integrated Information Center
is dedicated to the OMEGAMON XE products and their shared
infrastructure. In the center, information is integrated by task,
rather than separated by product. Special information
developed for the center helps you get started quickly and guides you
through the documentation. Use the new collaboration features to rate
information, add comments to pages, and read and reply to comments
added by others.
Jen, It's great to see Service Management topics at the Innovate
conference next month. The importance of integrating development
and operations more closely was huge theme at Pulse 2010 as well.
We have lots of great videos on the topic on our Pulse 2010 YouTube
What is the “Ask
the Experts online Jam”?
The “Ask the Experts online Jam” is a valuable opportunity for the Global
Tivoli User Community (TUC) Members to connect with real world experts on a
range of Tivoli products. These experts, many from IBM development,
are recruited to answer member questions for a 12 hour period.
During our Ask the
Experts Online Jam session we include products such as ITM, ITCAM, SMCz, OMEGAMON,
NetView for z/OS, most Netcool products, Tivoli Service Request Manager, CCMDB,
TADDM, and products in the area of security, storage management, and asset
management, and more.
Here's how it works
Step 1: A member has a question – usually fairly technical. Step 2: The member will
find the expert that is best suited to answer the question by browsing for an
expert by pre-defined category and product specific. Step 3: The member
fills in a field on the “Ask the Experts online Jam” web application to submit
the question. Step 4: The member
receives an email answer to his/her questions and the Ask the Expert Jam web
application is updated for other members to see.
To participate in the jam
session, you must be a registered member of the TUC. Please register now
Tivoli use group members and share experiences and best
practices. Many other user groups around the world are participating in the Pulse Comes to You events, so check with your local user group leaders for dates and participation level or view the list of Pulse Comes to You dates.