Yesterday, Pulse got underway with the solutions expo officially opening and a full house of customers and partners joining us, in Las Vegas It was a full day, but very well attended. The level of interest and engagement has been intense, with good questions and comments from the audience. My task the next several days is to staff a demonstration pedestal (#16) with James Pierce, and others covering the IBM Support portal and applications.
It has been good meeting with our users, many who have not explored the new site. Their feedback has been initial surprise and then impressed with the final solution the support portal now provides. Everyone we spoke to sees the value this new single support site offers, and wanted to understand how to get access use it. It has been surprising how many had not discovered the new site, so our presence here has been good for getting the message to the community.
If your at Pulse, please stop by the expo solutions center and look the support team pedestal up. We are at #16 and will also be presenting three sessions on Tuesday afternoon,
#1480- (3:30-3:50) Electronic Support- Avoid Problems & Resolve the Tough Ones Fast
Learn about IBM's portfolio of online support tools and resources that provides comprehensive technical information to ensure smooth operations of your mission critical applications.
#1479- (4:00-4:20) IBM Support Assistant- Finally an Easy Way to Resolve Problems
Explore IBM Support Assistant, a complementary serviceability software offering that enables you to efficiently resolve problems or avoid them altogether.
#1536- (4:30-4:50) IBM Support Portal- Your Support Experience is About to Get Personal
Learn how the IBM Support Portal can lower your total cost of ownership for IBM technology by giving you flexibility and choice and making you more efficient in keeping your business running.
Birds of a Feather Session # 2205 (6:00 - 7:00pm)
Accelerating Success with Tivoli Customer Support
Location: MGM Grand - 108
We look forward to seeing you there!
IBM Support Portal - At Pulse!
Larry Bietz 270001JUVU firstname.lastname@example.org Tags:  tivoli-support portal_tools tivoli service-management 790 Visits