IBM Launches Service Management Connect to bring together customers, partners and IBM experts on Integrated Service Management
IBM has been very aggressive in building an extensive library of content to help customers in their integrated service management journey. To make this journey even easier IBM is announcing a new community called Service Management Connect to bring together its vast library of assets and IBM technical experts to answer your questions and receive your input.
- To help customers in their service management journey IBM is announcing a new technical Web community called Service Management Connect
- The Service Management Connect community will be comprised of a number of sub-communities focused on specific service management topics
- The first sub-community to go live will be Business Service Management, it will be followed by sub-communities for Endpoint Management, Data Center Automation, Application Performance Management, Network and Service Assurance, Security, Asset Management, Storage, Cloud and Virtualization, Platform Management and System z.
- Service Management Connect will provide a direct path to IBM service management experts and promote fast effective two-way communications between customers and IBM on a variety of service management topics.
- Customers will be able to leverage the community to interact with IBM experts and discuss product capabilities and open product enhancement requests to help with the future direction of products.
- The community will provide an open dialog where customers can discuss what they like and what they would like to see enhanced and discuss their experiences using integrated service management.
- The community will provide a meeting place for interaction with peers and IBM Business Partners, in addition to IBM’s own experts. It will truly be a one stop shop for interaction and information related to service management.
- The community will bring together the vast array of service management assets that IBM and our partners are continuously producing. All the forums, Wikis and blogs that contain whitepapers, videos, best practices, tricks and tips will be organized by descriptive service management categories making everything easy to find.
· In addition, for the architects, a series of reference architectures will be made available this year to provides a proven template solution for an architecture for a particular domain. These reference architectures will be made available through the ISM Library and will be supported through forums on Service Management Connect. The Business Service Management reference architecture will be made available in the first quarter. Learn more about reference architectures.
Service Management Connect compliments the existing service management communities
- IBM Service Management – Provides editorials on industry trends and latest industry news. Delivers blogs on hot topics in service management and highlights recent customer’s experiences with service management. httpu://goo.gl/6TfEJ
- Tivoli User Groups – Facilitate networking with other users both face to face through local user groups and on the Web through the Tivoli User Group Community. Collaboration and learning with 30,000 peer users, BPs, and technology experts to optimize the business value of technology solutions. http://www.tivoli-ug.org/
- Integrated Service Management Library - Provides a library of over 1,600 service management accelerators that assist customers with their service management implementations. http://www-01.ibm.com/software/brandcatalog/ismlibrary/
Start exploring Service Management Connect today:
- Service Management Connect video - http://www.youtube.com/watch?v=wl-mnfqz6Vo
- ISM Communities Overview video - http://www.youtube.com/watch?v=dNrDSN1jDWw
- Reference Architecture video - http://www.youtube.com/watch?v=56Nn47kXZ5g
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