Tivoli Software blog
The IBM Support portal continues to improve the online service available to customers. On May 19th, the newest release of this rapidly evolving support portal, added many new updates including n.fluent , providing a key in linkage in our significant online resources now available in many local languages. This change comes on top of the recent announcement of the recognition that IBM wins ASP Top 10 Best Web Support for 2010 award for IBM Support Portal The usage and value that is delivered, grows every month, providing a rapid complete resource for customer to find the very latest infomation and solutions. To follow the latest news on the emerging IBM Support Portal updates, you can subscribe to the IBM Developerworks Blog, the IBM Electronic Support community
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  ug tuc community usergroup usergroups automation asset tivuser storage maximo tivoli user security group 4 Comments 2,849 Visits
The Global Tivoli User Community is doing it again...Ask the Expert Online Jam session!
Do you have a question on IBM Tivoli Products?
As the Global Tivoli User Community manager for IBM, I endorse this event and ask you to participate.
The "Ask the Experts Online Jam" is a valuable opportunity for the YOU to connect with 70+ real world IBM experts on a range Tivoli products. These experts, many from IBM development, are recruited to answer your questions for a concentrated period of 12 hours. (8am eastern - 8pm eastern USA)
The June 15th Ask the Experts Online Jam will included the following products:
IBM Tivoli Composite Application Manager (ITCAM) for Transactions, IBM Tivoli Monitoring (ITM), Tivoli Asset Management for IT, All IBM Maximo Asset Management products - Enterprise Asset, Change and Configuration Management Database (CCMDB), Tivoli Application Dependency Discovery Manager (TADDM),Tivoli Netcool Impact, Tivoli Netcool Performance Manager and Flow Analyser, Tivoli Netcool/OMNIbus, Tivoli Network Manager and NetVIew/d, Tivoli Access Manager (TAM), Tivoli Access Manager Enterprise Single Sign On (TAM ESSO), Tivoli Identity Manager (TIM), Tivoli Provisioning Manager, Tivoli Service Request Manager (TSRM), Tivoli Storage Manager (TSM), Tivoli Storage Manager Fastback, Tivoli Storage Productivity Center (TPC), FastBack, NetView for z/OS, OMEGAMON
Here's how it works in brief:
Step 1: You have a question - usually fairly technical;
Step 2: You will find the expert that is best suited to answer the question by browsing for an expert by pre-defined category and product specific;
Step 3: You will fill in a field on the "Ask the Experts online Jam" web application to submit the question.
Step 4: You will receive an email answer to his/her questions and the Ask the Expert JAM web application is updated for other members to see.
To participate in this online jam session you must be a registered member of the TUC. Please register now!
What time is the ATE Jam session?
Those in the Indian Standard Time zone can begin submitting your questions at 3:30 pm IST on June 15th but they may take up to 2 hours to be answered as the experts do not begin answering questions until 8am eastern USA.
India: 3:30 pm June 15th to 5:30 am IST June 16th
New York: 8:00 am to 8:00 pm EST; June 15th
London: 1:00 p.m. to 1:00 am GMT; 15/16 June
Sydney: 10:00 p.m. to 10:00 am 15/16 June
To find the time in your city check out the World Clock meeting planner website.
Don't know what kind of questions to ask?
Click here for more information and to view the archives from previous ATE Jams.
Denny O'Brien 120000NV9S firstname.lastname@example.org Tags:  itm tbsm taddm video integration tutorials media tivoli 1,782 Visits
The message from IBM Tivoli customers and business partners is clear. Both groups want more information on how to integrate Tivoli products – and the quicker and easier they can do it, the better.
Phil Riedel, a solutions architect in the Tivoli Integration Center of Competency organization is helping meet that demand. He recently produced a video tutorial on how to integrate IBM Tivoli Application Dependency Discovery Manager (TADDM) with IBM Tivoli Business Service Manager (TBSM). In the video, Riedel walks through a scenario that demonstrates integration between the two products in seven minutes. The video is available in the Tivoli Media Gallery at:
In addition to the video on TADDM and TBSM integration, several new video tutorials have been recently added for IBM Tivoli Monitoring 6.2.2:
- Configuring Collections for Capacity Planning
- Configuring the Granular Warehouse GUI for Virtualization
- How to Configure Summarization and Pruning
- Granular Warehouse Overview
- Specifying Filter Criteria for Historical Collections
To access more video tutorials for Tivoli products, visit the Tivoli Media Gallery: http://www.ibm.com/tivoli/media.
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  user ug tivoli group security storage community tivuser automation usergroups maximo usergroup tuc asset 1,343 Visits
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  maximo automation contest usergroups tuc tivuser asset storage security tivoli user usergroup group community video ug 2,530 Visits
You could be a winner of an Apple iPad, or an Apple iTouch, or an Apple iPod Nano, or $100 or $50 cash just by creating a video on either
how your IBM Tivoli software product(s) have either helped you solve a problem, or improve performance or deliver business value.
The Global Tivoli user Community is hosting the "IBM Tivoli software Products Rock" video contest and YOU can be apart of the newest trend of creating your own video(s).
Are you interested but don't know how to start?
Read these questions and answers to find out more:
Q: What kind of video can I create?
A: You can do either an Interview style video, a Technical Presentation video or a Product Tutorial video. You can find an interview style guide, some hints and tips along with a link to FREE Camtasia video software located here.
Q: What are the criteria for submitting a video?
A: The submission must be of positive nature relating to IBM Tivoli software. If a third party software is highlighted it must show integration with a Tivoli product. The entry must be at least 2.5 minutes but no more then 10 minutes and can't be larger then 1GB. The acceptable formats are Windows Media Video (.WMV), .AVI (windows), .MOV (mac), .MP4 (ipod/psp), .MPEG, .FLV (adobe flash)
Q: What are the contest dates?
Q: Who will be judging?
For complete instructions, rules and guidelines on how to create and submit your video(s) please click here.
As the Global Tivoli User Community for IBM Tivoli I encourage you to get your video cameras out and show your IBM Tivoli pride! Happy Video Shooting!