For those who are familiar with Tivoli online support, your options for a personalized support experience are getting far more flexible than anything we have ever offered before.
Since June 15th, IBM.com has had a pilot online support portal available. On October 2nd, this pilot went live for Tivoli client's of online product support. The support portal moves us from a model of hundreds of product support pages, to a single Websphere portal and portlets, that can be customized for each client's needs.
The best way to learn about the features of this new support site, is to read about 'IBM E-Support Services'. It is now simple to choose and see information, only on the products you are interested in, have task and topic based summaries of the newest information available, and quickly set-up product support notifications on the portal, through email or RSS communications on changes as they are published. This industry leading online support solution, is also integrated with our 'Service request' problem reporting tool, and our growing online communities.
Clients visiting the online Tivoli support, can quickly link to the new portal, from the hero graphic at the top of the support overview page. Very early next year, the customer online support experience will fully migrate to the IBM Support portal.
To review some great demo videos and follow along with the deployment news, I encourage everyone to follow the 'IBM Support Portal News and Alerts'
As you try the new IBM Support portal, please provide any comments or suggestions in the feedback box on the right side of the screen.
IBM Support - Easy, Fast, Smart... More than just the basics!
Tivoli Software blog
Larry Bietz 270001JUVU email@example.com Tags:  tivoli tivoli-support portal_tools service-management 663 Visits
After an extended hiatus and focus on improving our community environment, we're ready to fire up the Tivoli and Service Management blogs again.
We're still working out some of the kinks with authentication--sometimes it appears as if your initial sign in doesn't work with the ibm.com authentication system--Web Identity. But you usually need to simply hit the login button again without changing your username and password information and things should work wonderfully. Let me know if you have any problems.
Tiffany Winman 12000065XB firstname.lastname@example.org 473 Visits
In response to: Welcome!Heath, congratulations on the new Tivoli Netcool blog. I'm really looking forward to hearing your team talk about Consolidated Operations and more! :)