In response to: Welcome to Integrated Service Management Industry Solutions BlogCraig and Mike, congratulations on your team's new blog. Looking forward to hearing more from the following folks on their areas of expertise: Marni Enghauser (Retail, Manufacturing, Travel & Transportation, Chemicals & Petroleum), Scott Sobers (Communications Service Providers, Energy & Utilities), Michael Zelle (Banking, Insurance), Susan Piquigney (Healthcare, Government). I'm posting this to our Tivoli Software Blog so others can find it too.
Tivoli Software blog
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  insurance chemicals communication_service_pro... telecommunications petroleum government integrated_service_manage... healthcare manufacturing utilities ibm_service_management retail banking travel transportation energy 1,573 Visits
Hope Ruiz 110000NU71 HRUIZ@US.IBM.COM Tags:  user_community expert tuc_event tivoli_event forum support tivoli_product_questions 1,554 Visits
MARK THE DATE May 11th, 2011 8AM - 8PM Eastern USA for the next Global Tivoli User Community Ask the Experts Online Jam (ATE)!
The Global Tivoli User Community (TUC), the largest online and offline community home for all Tivoli and Maximo professionals is presenting a valuable opportunity for YOU to connect with real world IBM experts and have them answer your questions on a range Tivoli and Maximo products on May 11th through the "Ask the Experts Online Jam".
What is the "Ask the Experts online Jam (ATE)", and how does it work?of 12 hours (8am eastern - 8pm eastern USA) through the TUC Ask the Experts Online Jam tool. Your questions along with the answers are then archived on the TUC website to be uses as a reference for all the worldwide TUC members.
Go here to learn all of the details on how the ATE tool works.
What topics will be covered during
To find the time in your city check out the World Clock meeting planner website.
of questions can I ask?
Click here for more information and to view the archives from previous ATE Jams.
To participate in this online jam session you must be a registered member of the TUC. Please register now!
Once you become a member you can join a local or virtual user group, take advantage of our online education and certification resources as well as our networking and collaboration tools.
Other benefits include; Pulse Conference Discounts codes; 40% Discount on Tivoli books from IBM Press, Free certification testing at local user group meetings and much more!
Tiffany Winman 12000065XB email@example.com Tags:  management systemz service-management asset it zos itam it-asset-mgmt software 1,545 Visits
In response to: IBM and EMA explore software asset managementSteve, congratulations on the new IBM Software Asset Management blog. Looking forward to some great entries on TAMIT and Tivoli Asset Discovery.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  twitter social-media tivoli team 1,499 Visits
Introducing our Twitter team for IBM Tivoli:
Also, you can connect with a list of IBM subject matter experts who tweet on Tivoli-related topics.
-->Subscribe to the Tivoli Twitter feed.
Tiffany Winman 12000065XB email@example.com Tags:  omegamon dynamic-infrastructure tivoli energy-management ibmpulse tivz midmarket green storage rational cloud pulse2010 service-management systemz maximo tbsm asset-management taddm netcool 1,468 Visits
In response to: Viral Friday - Video - Pulse 2010 - Hear from the expertsRaj, thanks for helping us spread the word on Pulse. And congratulations on the new IBM Storage Community blog!
Larry Bietz 270001JUVU firstname.lastname@example.org Tags:  service-management portal_tools tivoli-support tivoli 2 Comments 1,466 Visits
On February 2nd, Tivoli officially moved to the IBM Support portal. So if you have not needed to contact support lately, you should wander over to the new landing page for support. The IBM Support portal delivers on a long standing improvement request to simplify the navigation to the product support information. It provides a logical and consistent location for support applications that are part of the IBM Online support tools.
Now hosted on a Websphere portal and portlets, clients can personalize a list of products they support and deploy. You are quickly aware of the most recent postings to your products selected in My notifications, via portlet or provided the option to quickly set-up this great feature. My notifications, lets you subscribe to daily, weekly or even both levels of email update frequency on the product information you need. Or if you prefer, RSS feeds are available at this subscription location. No need to look at multiple places around the IBM site, its consolidated in just this one application.
The portal is great at personalizing your support experience, but you must logon to save settings session to session. Registering an ID only takes 2 minutes, and if you have been using Service Request in the past, this ID and password is all you need. After using the site once, it will recognize you next time you return, even after you have restarted your browser, but you still need to logon to the portal to get access to your personalization.
The ability to search for and isolate information has also made some great changes. Just enter your keywords , or paste the data into the little search box. Yes, its small but it does hold more, and as you get to the next page with the results you can see that too. The search results page lets you toggle products on and off and if you look at the list of items in the left navigation, you will see options to isolate by operating system, version and release, even with the categories of information have selection options. The numbers next to each option, shows you how many records are in that category, so you instantly know what the option will isolate to.
It seems we have made it a bit harder to find problem reporting (Service Request), not by intention. Its located on the left navigation area, close to the bottom labeled 'Open Service Request'. Since you are normally logged on to the IBM Support portal, clicking to SR will get you right in. We do have information for data collection at the first screen after you click on 'Open Service Request', so if you need help with what data to provide, this is detail the product teams provide. Our goal is to improve our time to resolution, and having all the needed data initially, can speed it along.
If you would like to tell us how we are doing with the new support portal, the option for feedback is on the right hand side of the screen, We are very interested in your feedback, and my comments in this blog, reflect a few items that we have heard from our customers.
If your coming to Pulse, I encourage you to stop by the Support Pestal #016, to learn more or to just say hello. I will be there to answer your questions. We also have several presentation sessions on the IBM Support portal and the applications during this conference, covering IBM Support Assistant and Log Analyzer as well as all the features of the portal. Monday at the AVP lounge we also have a session at 5:00pm. Hope to see you there!
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  storage asset tivoli security user community tuc ug maximo group automation tivuser usergroups 1,457 Visits
Q: Where is Waldo?
A: He's at the Global Tivoli User Community website of www.tivoli-ug.org and updating his profile via "My Account" so he can now connect on-line with others.
Connecting with other like-minded people who are your peers is a cornerstone of any community. The Global Tivoli User Community is a body of thousands of people who traditionally have used the local user group meetings to connect and network with others. Today this Community is making great strides forward to enhance their on-line networking capability by allowing members to connect with other members beyond their local user groups. No longer will these members need wait until the next meeting to connect. In fact, members can communicate with people around the world at any time who have opted-in to share selected profile information.
As a current member to the Global Tivoli User Community and the relationship manager between IBM/Tivoli and this user group community, I encourage you to help build this communities' connections/profiles by taking 3 minutes to either sign up or if you are already a member update your profile/registration information. You will be asked information about YOU, YOUR WORK, PRODUCTS YOU USE, YOUR OPT-INS and PREFERENCES for this community.
One quick tip: make sure to fully opt-in so you can find others and others can find you.
So are you looking for Waldo or another user community members?
You can find him and many more on www.tivoli-ug.org as you can now search for members of this community.
Keep the database of profiles growing so create a profile or update your profile today!
Have more questions? Look here! for answers.
We are truly excited to announce this new functionality for the Tivoli User Community for all the value it has to offer.
We'd love to hear your success stories of how you've used profiles here or elsewhere to make connections.
Tuesday, October 12 marked the launch of the new Tivoli Distributed Monitoring and Application Management wiki. This wiki previously used the Confluence wiki technology and was hosted by IBM developerWorks. It has now been migrated to the Lotus Domino platform, which is the same wiki technology that Lotus uses for all of its external wikis. This is the first Tivoli wiki to migrate to the Domino platform. Here is the link: http://www-10.lotus.com/ldd/tivmonitorwiki.nsf
The new Tivoli Distributed Monitoring and Application wiki includes many new features that were previously unavailable to customers, including the following:
For questions or feedback about the new wiki, contact Denny O'Brien (email@example.com).
Denny O'Brien 120000NV9S firstname.lastname@example.org Tags:  systemz wikis tivoli media documentation 1,329 Visits
Customers have often stated that there is no shortage of good information about Tivoli products. But they do admit that they sometimes have trouble finding it.
That’s why, over the past two years, we’ve made significant strides that make it easier for our customers to find the information they need. The following links are your door to technical information about Tivoli products:
Tivoli Documentation Central: Access documentation for all Tivoli products. This includes product information centers, product and solution wikis, IBM Redbooks publications, and support technotes. Click here to access Tivoli Documentation Central.
Tivoli Wiki Central: This is your portal to product and solution wikis for Tivoli. There are currently 32 wikis available, covering more than 80 products. Here you will find best practices, scenarios, planning information, white papers, and other content written by Tivoli subject matter experts. You are also invited to contribute your content to Tivoli wikis. Click here to access Tivoli Wiki Central.
Tivoli Media Gallery: The Tivoli Media Gallery is the home for multimedia for Tivoli products. This includes demos, “How To” tutorials, podcasts, webcasts, and more. Here you have access to more than 180 videos about Tivoli products. Click here to access the Tivoli Media Gallery.
IBM System z Advisor: Are you a user of IBM System z products? If so, consider subscribing to the IBM System z Advisor monthly newsletter. The z Advisor provides you with product news and articles about IBM System z products. Click here to subscribe to the IBM System z Advisor. This landing page includes a link where you can subscribe.
Is something missing? Let us know by adding a comment.
Tiffany Winman 12000065XB email@example.com Tags:  tivoli eam service-management maximo asset-management 1,305 Visits
Denny O'Brien 120000NV9S firstname.lastname@example.org Tags:  itm integration monitoring omegamon information documentation 1,297 Visits
Did you know that there is a new integrated information center for Tivoli OMEGAMON products? Check out this excerpt from an article recently published by Sharon Sabsay, an information developer with IBM Tivoli:
IBM® Tivoli® OMEGAMON® XE customers install, configure, and use a number of components and products that must work together. These tasks are well-documented, but it can sometimes be difficult to find the right information at the right time. So a new, task-oriented information center has been created to supplement the existing Tivoli OMEGAMON XE product information center. The IBM Tivoli Monitoring and OMEGAMON XE information center (http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1) contains the documentation for all the IBM Tivoli Monitoring products, the OMEGAMON XE products, and their shared infrastructure components. The documentation is organized by product.
The new OMEGAMON XE Integrated Information Center (http://publib.boulder.ibm.com/infocenter/tivihelp/v42r1/index.jsp) is dedicated to the OMEGAMON XE products and their shared infrastructure. In the center, information is integrated by task, rather than separated by product. Special information developed for the center helps you get started quickly and guides you through the documentation. Use the new collaboration features to rate information, add comments to pages, and read and reply to comments added by others.
Tiffany Winman 12000065XB email@example.com Tags:  compliance-management risk-management security compliance insider-threat 1,272 Visits
Rick Mayo 2700018US0 firstname.lastname@example.org 1,264 Visits
IBM Launches Service Management Connect to bring together customers, partners and IBM experts on Integrated Service Management
IBM has been very aggressive in building an extensive library of content to help customers in their integrated service management journey. To make this journey even easier IBM is announcing a new community called Service Management Connect to bring together its vast library of assets and IBM technical experts to answer your questions and receive your input.
· In addition, for the architects, a series of reference architectures will be made available this year to provides a proven template solution for an architecture for a particular domain. These reference architectures will be made available through the ISM Library and will be supported through forums on Service Management Connect. The Business Service Management reference architecture will be made available in the first quarter. Learn more about reference architectures.
Check out this overview video for Service Management Connect:
Service Management Connect compliments the existing service management communities
Start exploring Service Management Connect today:
Social networking opportunities:
Use and follow these hashtags on Twitter to discover who is talking about Service Management Connect:
Hash Tags: # ibmsmc
Tiffany Winman 12000065XB email@example.com Tags:  bem usuarios tivoli vindos benvindo brasil tug 1,250 Visits
In response to: SEJAM TODOS BEM VINDOSWelson, congratulations on the creation of the new Tivoli User Group Brasil (Business Automation) blog!
Re: zPartners: Need-to-know info about the Business Partner Summit at Pulse in 2010 - see you there!
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  pulse tivz business-partners partners ibm-partner summit mainframe zos bpsummit pulse2010 partnerworld partner systemz service-management tivoli channels 1,246 Visits