In response to: Welcome to Integrated Service Management Industry Solutions BlogCraig and Mike, congratulations on your team's new blog. Looking forward to hearing more from the following folks on their areas of expertise: Marni Enghauser (Retail, Manufacturing, Travel & Transportation, Chemicals & Petroleum), Scott Sobers (Communications Service Providers, Energy & Utilities), Michael Zelle (Banking, Insurance), Susan Piquigney (Healthcare, Government). I'm posting this to our Tivoli Software Blog so others can find it too.
Tivoli Software blog
Tiffany Winman 12000065XB email@example.com Tags:  insurance chemicals telecommunications communication_service_pro... petroleum government healthcare integrated_service_manage... manufacturing utilities ibm_service_management banking retail travel energy transportation 1,564 Visits
Lisa Jensen 270000MEM7 firstname.lastname@example.org Tags:  storage green tivoli pulse partners pulse2010 ibmpulse security automation asset-management conference service-management awards event business-partners summit maximo 1 Comment 2,578 Visits
Hello, I’m Lisa Jensen, an IBM Worldwide Channel Sales Manager for Tivoli. I’m happy to join the IBM Tivoli Software Blog team and will be providing regular posts on IBM Business Partner topics. One of the hottest topics in the Business Partner community right now is the upcoming IBM Tivoli Business Partner Summit on Sunday, February, 21, 2010 in Las Vegas, Nevada. My team is working hard to put lots of exciting plans together in preparation for this event. I’ve attended Pulse the last two years, and I know you’re going to love it and I hope to see you there!
If you’re an IBM Tivoli Business Partner why attend Pulse?
Register by November 15, 2009 for the early bird rate for Pulse so that you save $500! And don't forget to Connect with Pulse to make the most out of your time at Pulse by joining our community through Twitter, Facebook and more on the Pulse community website.
Here’s a video, of one of our Business Partners, Lighthouse Security Group, who took advantage of the Expo last year and also won a Tivoli Business Partner Award! It’s not too late for you to submit a nomination for the IBM Tivoli 2010 Business Partner Awards.
Tiffany Winman 12000065XB email@example.com Tags:  software tsm storage fcm storage-blog tivuser backup data-management 916 Visits
In response to: Global Tivoli User Community - Ask the Experts-Online JamDel, thank you for participating in the upcoming Online Ask the Expert Jam. I want to make sure others know you have a blog and cover Tivoli Storage FlashCopy Manager--so I'm posting this to our Tivoli Software Blog too.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  tivoli experts identity manager federated security 2,013 Visits
In response to: Ask the Experts ForumShane, thank you for participating in the upcoming Online Ask the Expert Jam. I want to make sure others know you have a blog and cover Tivoli Federated Identity Manager--so I'm posting this to our Tivoli Software Blog too.
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  tuc tivuser maximo usergroups ug group user asset experts tivoli storage automation community security 1 Comment 4,223 Visits
Got a question on IBM Tivoli Products? Get an answer via the Ask the Expert Online event.
75+ IBM Tivoli Experts will be available via the "Ask the Expert Online Jam" session for a 12 hour event this Thursday, November 12th from 8:00am - 8:00pm Eastern Standard Time (New York)
This incredible event, hosted by the Global Tivoli User Community will allow clients, prospects and more to ask questions of IBM Experts on 30+ products online via an application tool hosted on www.tivoli-ug.org
As the Global Tivoli User Community manager, I've supported two other Ask the Expert Online Jam sessions which produced excellent results and archives for both the person asking the questions and IBM.
If you have questions for our IBM experts this event is for you.
How does it work?
Step 1: Think of a question - can be fairly technical
Step 2: Go to http://www.tivoli-ug.org/ate/public/ for the web application
Step 3: View a page of topics/products to select from
Step 4: Find the expert that is best suited to answer the question by browsing for an expert list by the pre-defined category and product/solution;
Step 5: Fill-in the question field and submit the question.
Step 6: Receive an email answer to your question and the Ask the Expert JAM web application is updated for other people to see.
To participate in this online jam session you need to be a registered member of the Tivoli User Community, so please register now!
Don't know what kind of questions to ask? Click here for more information and to view the archives from previous Ask the Expert Online Jam sessions.
What products/topics will be offered?
Datacenter Management tools: IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager for Transactions and WebSphere/J2EE, Tivoli Application Dependency Discovery Manager, Tivoli Provisioning Manager, Tivoli Service Request Manager,
Network, Service Assurance and Events: Tivoli Netcool Impact, Tivoli Netcool Performance Flow Analyzer, Tivoli Netcool Performance Manager, Tivoli Netcool/OMNIbus, Tivoli network Manager, Tivoli Network Manager (Precision and NetView/d),
Asset Management: Asset Management for IT and Enterprise, Enterprise Asset Management Trends and IBM Maximo Industry Solutions,
Security: Tivoli Access Manager, Tivoli Identity Manager, Tivoli Federated Identity Manager, Tivoli Enterprise Acces Manager Single Sign On, Tivoli Compliance Insight Manager, Tivoli Directory Server, Tivoli Key Lifecycle Manager, Tivoli Security Information and Event Manager, Tivoli Security Policy Manager,
Storage: Tivoli Storage Flash Copy Manager on AIX and Windows, Tivoli Storage Manager, Tivoli Storage Productivity Center, Tivoli Storage Mangaer (TSM) Fastback,
z/OS: Netview for z/OS, OMEGAMON, Tivoli Security for Systems z: Tivoli zSecure Suite
Click here for more information
Get your questions ready and join us on Thursday, November 12th for this online event here: www.tivoli-ug.org
Tiffany Winman 12000065XB email@example.com Tags:  2010 zollar rational pulse submit maximoworld netcool management storage eam maximo las service vegas software al tivoli hardware papers 1,795 Visits
In response to: We Want YOU to Submit Your IBM Story by November 2Quick note: Deadline for submitting Pulse abstracts has been extended to Nov. 20: http://ow.ly/yUeo (Find guidance on submissions: http://ow.ly/yUdv)
Larry Bietz 270001JUVU firstname.lastname@example.org Tags:  tivoli tivoli-support portal_tools service-management 663 Visits
For those who are familiar with Tivoli online support, your options for a personalized support experience are getting far more flexible than anything we have ever offered before.
Since June 15th, IBM.com has had a pilot online support portal available. On October 2nd, this pilot went live for Tivoli client's of online product support. The support portal moves us from a model of hundreds of product support pages, to a single Websphere portal and portlets, that can be customized for each client's needs.
The best way to learn about the features of this new support site, is to read about 'IBM E-Support Services'. It is now simple to choose and see information, only on the products you are interested in, have task and topic based summaries of the newest information available, and quickly set-up product support notifications on the portal, through email or RSS communications on changes as they are published. This industry leading online support solution, is also integrated with our 'Service request' problem reporting tool, and our growing online communities.
Clients visiting the online Tivoli support, can quickly link to the new portal, from the hero graphic at the top of the support overview page. Very early next year, the customer online support experience will fully migrate to the IBM Support portal.
To review some great demo videos and follow along with the deployment news, I encourage everyone to follow the 'IBM Support Portal News and Alerts'
As you try the new IBM Support portal, please provide any comments or suggestions in the feedback box on the right side of the screen.
IBM Support - Easy, Fast, Smart... More than just the basics!
Tiffany Winman 12000065XB email@example.com Tags:  customer_care ibm service-providers service-management communications_service_pr... 1,059 Visits
In response to: Tough Times Call for Superior Customer CareInteresting read. I found these nuggets useful: "The inhibitors to superior customer care include weak communication between call centers and network operations and poor network intelligence." "We are witnessing the telecommunications market migrate from a strictly voice-based industry to one that sells Web access, rich media content and business applications on cell phones."
Carol Rogus 270001U5CH CROGUS@US.IBM.COM Tags:  training asset-management tivoli service-management self-paced education 1,126 Visits
IBM Tivoli Education Self-Paced Virtual courses allow you to train on your terms. These Web-based courses provide deep technical content—the same as our classroom courses—but with added flexibility to meet the demands of your business. Students can mimic the experience of an Instructor-Led Online course without the constraints of attendance during a set time or limitations on training due to travel budgets. Self-Paced Virtual courses will be available across some of our most popular curriculums, including Business Service Management and Asset Management. Click here for course listing.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  tivoli service-management lifecycle-management rational 882 Visits
In response to: Towards the Compile-Test-Deploy EnvironmentPete, nice write up on some of the joint Tivoli and Rational efforts linking development with operations and tools with processes.