You could be a winner of an Apple iPad, or an Apple iTouch, or an Apple iPod Nano, or $100 or $50 cash just by creating a video on either how your IBM Tivoli software product(s) have either helped you solve a problem, or improve performance or deliver business value.
The Global Tivoli user Community is hosting the "IBM Tivoli software Products Rock" video contest and YOU can be apart of the newest trend of creating your own video(s).
Are you interested but don't know how to start? Read these questions and answers to find out more:
Q: What kind of video can I create? A: You can do either an Interview style video, a Technical Presentation video or a Product Tutorial video. You can find an interview style guide, some hints and tips along with a link to FREE Camtasia video software located here.
Q: What are the criteria for submitting a video? A: The submission must be of positive nature relating to IBM Tivoli software. If a third party software is highlighted it must show integration with a Tivoli product. The entry must be at least 2.5 minutes but no more then 10 minutes and can't be larger then 1GB. The acceptable formats are Windows Media Video (.WMV), .AVI (windows), .MOV (mac), .MP4 (ipod/psp), .MPEG, .FLV (adobe flash)
Q: What are the contest dates? A: Starting NOW through August 16, 2010 videos can be submitted through the Global Tivoli User Community website. Winners of the contest will be announced on September 21, 2010.
Q: Who will be judging? A: Three parties will be involved in the judging: 1)The Global Tivoli User Group (GTUG) council. 2) Group Intelligence, Inc. - website vendor for the Global Tivoli User Community. 3) All members of the user community of www.tivoli-ug.org. The GTUG council will narrow the selection down to the top three videos and all members will have a chance to vote for their favorite.
For complete instructions, rules and guidelines on how to create and submit your video(s) please click here.
As the Global Tivoli User Community for IBM Tivoli I encourage you to get your video cameras out and show your IBM Tivoli pride! Happy Video Shooting!
Thanks to the many people who asked over 250+ questions on just 20
products! And a special THANK YOU to the 70+ IBM Experts who were
available for the various 12 hours to answer those great questions.
The Archive link will soon be available. Our next Ask the Experts
Online Jam session will be in early November 2010.
message from IBM Tivoli customers and business partners is
clear. Both groups want more information on how to integrate
Tivoli products – and the quicker and easier they can do it, the
Riedel, a solutions architect in the Tivoli Integration Center of
Competency organization is helping meet that demand. He recently
produced a video tutorial on how to integrate IBM Tivoli Application
Dependency Discovery Manager (TADDM) with IBM Tivoli Business Service
Manager (TBSM). In the video, Riedel walks through a scenario that
demonstrates integration between the two products in seven minutes.
The video is available in the Tivoli Media Gallery at:
The Global Tivoli User Community is doing it again...Ask the Expert Online Jam session!
Do you have a question on IBM Tivoli Products?Get an answer
via the Ask the Expert Online Jam event.
Schedule it on your calendar as the 70+
IBM Tivoli Experts will be available via the "Ask the Expert
Online Jam" session for a 12 hour eventon Tuesday June 15, 2010 from 8:00am - 8:00pm Eastern Standard Time (New York)
As the Global Tivoli User Community manager for IBM, I endorse this event and ask you to participate. The "Ask the Experts Online Jam" is a valuable opportunity for the YOU to connect with 70+ real world IBM experts on a range Tivoli products. These experts, many from IBM development, are recruited to answer your questions for a concentrated period of 12 hours. (8am eastern - 8pm eastern USA)
The June 15th Ask the Experts Online Jam will included the following products:
IBM Tivoli Composite Application Manager (ITCAM) for Transactions, IBM Tivoli Monitoring (ITM), Tivoli Asset Management for IT, All IBM Maximo Asset Management products - Enterprise Asset, Change and Configuration Management Database (CCMDB), Tivoli Application Dependency Discovery Manager (TADDM),Tivoli Netcool Impact, Tivoli Netcool Performance Manager and Flow Analyser, Tivoli Netcool/OMNIbus, Tivoli Network Manager and NetVIew/d, Tivoli Access Manager (TAM), Tivoli Access Manager Enterprise Single Sign On (TAM ESSO), Tivoli Identity Manager (TIM), Tivoli Provisioning Manager, Tivoli Service Request Manager (TSRM), Tivoli Storage Manager (TSM), Tivoli Storage Manager Fastback, Tivoli Storage Productivity Center (TPC), FastBack, NetView for z/OS, OMEGAMON Here's how it works in brief: Step 1: You have a question - usually fairly technical; Step 2: You will find the expert that is best suited to answer the question by browsing for an expert by pre-defined category and product specific; Step 3: You will fill in a field on the "Ask the Experts online Jam" web application to submit the question. Step 4: You will receive an email answer to his/her questions and the Ask the Expert JAM web application is updated for other members to see. To participate in this online jam session you must be a registered member of the TUC. Please register now!
What time is the ATE Jam session? Those in the Indian Standard Time zone can begin submitting your questions at 3:30 pm IST on June 15th but they may take up to 2 hours to be answered as the experts do not begin answering questions until 8am eastern USA.
India: 3:30 pm June 15th to 5:30 am IST June 16th New York: 8:00 am to 8:00 pm EST; June 15th London: 1:00 p.m. to 1:00 am GMT; 15/16 June Sydney: 10:00 p.m. to 10:00 am 15/16 June
The IBM Support portal continues to improve the online service available to customers. On May 19th, the newest release of this rapidly evolving support portal, added many new updates including n.fluent , providing a key in linkage in our significant online resources now available in many local languages. This change comes on top of the recent announcement of the recognition that IBM wins ASP Top 10 Best Web Support for 2010 award for IBM Support Portal The usage and value that is delivered, grows every month, providing a rapid complete resource for customer to find the very latest infomation and solutions. To follow the latest news on the emerging IBM Support Portal updates, you can subscribe to the IBM Developerworks Blog, the IBM Electronic Support community
One of the hottest topics at the IBM Pulse conference in February this year was IBM's acquisition of Intelliden,
a leading provider of network automation software solutions. I asked
Alan Black, President and CEO of Intelliden, for an interview to learn more
about the reasoning and benefits behind the new IBM and Intelliden
Question: Can you tell us a little bit about the history of Intelliden? Alan: Intelliden
is a leading provider of Intelligent Network Automation software
solutions for heterogeneous network devices like routers, switches and
hubs. Intelliden’s solutions are critical for organizations that depend
on their network such as service providers, enterprises and government
& defense institutions. Our customers including leading
organizations such as BT, Cbeyond, Scotia Capital, Telecom Italia,
Telefonica, TELUS and VISA. Intelliden was founded
in 2000 and was one of the first companies to provide software-based
products for network configuration management. We also pioneered the
technology for standardizing device configurations into XML schemas
called SmartModels™ that provide an unprecedented level of visibility,
automation and control of multi-vendor network devices. Today
Intelliden’s solutions enable customers to manage the change lifecycle
of next generation networks including discovery, security and control,
configuration and change management, compliance, provisioning and
software upgrades. We support a broad range of network vendors
including Acme Packet, Alcatel Lucent, Arris, Brocade, Ciena, Cisco,
Exterme, Juniper, Motorola, Nortel and Tellabs.
Question: Why did IBM acquire Intelliden? How does it fit into IBM’s product portfolio? Alan:
Analysts estimate that more than 60% of network outages are caused by
manual configuration errors, and 80% of security breaches arise from
noncompliant devices. A typical organization is
managing an increasingly complex and ever changing network
infrastructure. Companies are managing a virtualized computing layer
that more than ever relies on the network. In Intelliden, IBM saw a great fit with its Tivoli portfolio for integrated service management.
This acquisition enables IBM to provide a world-class solution for
network lifecycle management. This spans all the FACPS functions --
fault, configuration, accounting and audit, performance and security.
Intelliden also enables IBM to provide an integrated solution for
managing the data center infrastructure including applications,
servers, storage and network.
Question: Can you tell me how Intelliden is different from other vendors in the market? Alan: There are several ways in which Intelliden is different from other vendors in the market place. Just to name a few... The
first is network accuracy and control. Every change made through
Intelliden’s SmartModel mode is syntactically and semantically correct
and based on the real-time configuration state of the devices. So
Intelliden won’t let you break the network. Other script-based
solutions make configuration changes on a "fire and forget"
or anticipatory basis, which cannot guarantee accuracy. Also unlike
other solutions, Intelliden can also provide granular device access
down to the specific part of the configuration, which means you can
tightly control who can make which changes. Intelliden also provides
non-disruptive roll back ability, which means that if you need to get
the device back to an older configuration state, you don’t need to send
the entire configuration file to the device, which leads to device
reboot; you can simply send the specific "un do" commands to
get the device back to the necessary state. Together these capabilities
provide much greater level of control and up-time than available from
The second differentiator is
Intelliden’s comprehensive automation capabilities for a variety of
skill sets (e.g., from a novice operator to an expert engineer) and
needs (e.g., ad-hoc configurations, frequent template based changes).
Intelliden also has the most comprehensive network compliance
capabilities in the market.
The third is the area
of security and compliance that is becoming increasingly important in
the network and IT domains. Intelliden provides powerful capabilities
in this area. You can create a broad range of network configuration
policies to enforce regulatory mandates, security guidelines,
operational and engineering standards. This results in a more
predictable and consistent network performance.
finally, I'd say scalability. Intelliden has thought long and hard
about the scalability requirements of network-driven organizations.
Our solutions can scale along multiple dimensions: small to large
configurations with up to million lines; a few hundred to hundreds of
thousands of devices; and a few thousand to millions of transactions and
policy checks to name a few.
Question: What benefits can customers expect from the acquisition? Alan: As mentioned earlier, Intelliden complements existing IBM’s Tivoli portfolio for network &
IT operations very well. Through this acquisition, customers get
world-class IT service management and data center automation solutions
backed by IBM’s worldwide customer support, services and business
Question: What can we expect to see happen in the near and long term future? Alan:
Customers can expect to see tighter integration of Intelliden’s
products with IBM Tivoli portfolio to unlock the benefits mentioned
earlier. Intelliden will continue to evolve the rich capabilities of
and deliver enhanced value through integration with solutions such as
Netcool Omnibus and Tivoli Network Manager by improving client time to
value, and adding globalization and additional language support. IBM
also plans to continue to invest in Intelliden’s products to deliver
functional enhancements and additional device support.
Intelliden’s business partners already belong to the IBM Business
Partner program, so you can expect their continued consultation,
fulfillment and support. Building on IBM's tradition of client success
and satisfaction, Intelliden plans to continue to deliver customer
support services by leveraging IBM’s extensive global support
resources. We are excited to be part of the IBM team to raise the bar by
delivering the industry’s most advanced IT service management solutions. ----- This
is the first of a series of interviews to come on the Intelliden
acquisition. As Alan mentions, exciting plans are in the works to
integrate Intelliden with other IBM solutions, so I'd like to
investigate how Intelliden will work with Netcool and some of our other
products. More to come. In the meanwhile, you can learn more from this Webcast on "Intelligent Network Automation: Control, Manage and Scale Your Network."
Jen, It's great to see Service Management topics at the Innovate
conference next month. The importance of integrating development
and operations more closely was huge theme at Pulse 2010 as well.
We have lots of great videos on the topic on our Pulse 2010 YouTube
Tivoli wikis provide best practices and scenarios for using Tivoli products. This content is developed by Tivoli subject matter experts, and authors range from IBM developers to business partners and customers. Here are some of the recent best practice and scenario contributions to Tivoli wikis:
a picture can speak a thousand words, just how many can be captured
in videos and other multimedia? That's the question we asked within
IBM Tivoli while exploring new methods for delivering technical
information to customers.
the answer at which we kept arriving was clear: multimedia can
improve the time to value for our customers. In other words, by
placing more emphasis on multimedia, we can reduce the time that it
takes for customers to make Tivoli products useful. That's why, on
March 31, we launched the Tivoli Media Gallery, the new centralized home for
multimedia about Tivoli products.
the Tivoli Media Gallery, you can find many different multimedia
types, ranging from quick 1-5 minute video tutorials that walk you
through a complex task to demos that highlight specific product
features. You can even find podcasts from Tivoli subject matter
Tivoli Media Gallery centralizes all of the multimedia that is hosted
by the 25 external product and solution wikis available from Tivoli Wiki Central, and it also consolidates links to
media that is hosted by other sites. This includes popular resources
from within IBM and beyond:
The IBM Education Assistant
The Service Management Resource Center
of the multimedia that you find in the Tivoli Media Gallery is
original content created by IBM professionals. This ranges from a ten
minute demo on the Tivoli Service Availability and Performance
Management solution to a one minute video tutorial on how to create a
connection to the Tivoli Workload Scheduler engine.
are just two examples of the type of content that you might find in
the Tivoli Media Gallery. To see more, visit the Tivoli Media
Gallery at http://www.ibm.com/tivoli/media.
Tiffany, These are valid points. Our customer support process today
is highly measured to ensure that customers are getting timely and
responsive service at each step in the process.
Social networking support is less formal in many ways, and the
tools for measuring these things do not exist. We also confirm
entitlement for confirmation of product license, to establish
verification of the time, labor and testing that is done to isolate
and validate results. In this way we confirm that the solution
provided is known to be a complete answer that works.
Product assistance from forums, blogs, wikis are not to be
considered formal support, but can be very efficient in providing a
more casual exchange that of course is inclusive to a larger
audience of clients and their interaction. It is the collaboration
in discussion that offers the unique benefit and value.
We need to collect input from customers about the types of product
situations they are able to share in a public exchange, and
examples that will define how a support focused social networking
area should be grouped. As an example, we have Developerworks
forums today that are used extensively, very much driven by the end
users. We have Developerworks wiki's that are not updated by the
customer, but provide an important extension to product knowledge
learned after GA and can be included in future product publication
versions. Is there another option for exchange that adds value and
further extends the business benefit as defined by our users?
Pulse 2010 was a great session. So many thoughts, ideas and very smart people defining for how we all make a smarter planet.
You could feel change happening in every corner of the day. We talked to many people, not yet aware of the IBM Support Portal and their interest in the IBM Support Portal was also positive and clear. We have personalized your support experience, making significant improvement in how you can find or request assistance with your product questions. So now the next steps are ready to be taken.
So what about social networking for product support? I ask many attendees, did they or how do they use social networking for business? Do they see the oppurtunity for it being a part of the standard support options? What areas could we improve their support and collaboration for supporting a smarter planet using social networking? I have found good information on 'How twitter will change the way we live?' Thought provoking virtural collaboration from universities, rapid idea sharing and debates, enabling a connected society to interact in a virtual unified way. The comparisions to life's analogies begins to form, but at the end of the day how and what do we measure for success? What operationally qualifies the investment and actions to make social networking a high contributor to the success of supporting our customers even better?
I completed this week excited for the future as all the software products are ready, but still very reflective on the question, how can we harness and improve the customers online support experience using social networking? What are the best places to use that strength of collaboration? We are stronger together, customers, partners and IBM building an understanding for intergrated service management, with a combination of methods new and old, hybrid solutions that lead to combination's of composite product installations. Final solutions that takes strong skill to understand, leverage and support. I'd like to hear your comments. Share them here, or drop me a note at email@example.com. These are very interesting times.
Yesterday, Pulse got underway with the solutions expo officially opening and a full house of customers and partners joining us, in Las Vegas It was a full day, but very well attended. The level of interest and engagement has been intense, with good questions and comments from the audience. My task the next several days is to staff a demonstration pedestal (#16) with James Pierce, and others covering the IBM Support portal and applications.
It has been good meeting with our users, many who have not explored the new site. Their feedback has been initial surprise and then impressed with the final solution the support portal now provides. Everyone we spoke to sees the value this new single support site offers, and wanted to understand how to get access use it. It has been surprising how many had not discovered the new site, so our presence here has been good for getting the message to the community.
If your at Pulse, please stop by the expo solutions center and look the support team pedestal up. We are at #16 and will also be presenting three sessions on Tuesday afternoon,
#1480- (3:30-3:50) Electronic Support- Avoid Problems & Resolve the Tough Ones Fast Learn about IBM's portfolio of online support tools and resources that provides comprehensive technical information to ensure smooth operations of your mission critical applications.
#1479- (4:00-4:20) IBM Support Assistant- Finally an Easy Way to Resolve Problems Explore IBM Support Assistant, a complementary serviceability software offering that enables you to efficiently resolve problems or avoid them altogether.
#1536- (4:30-4:50) IBM Support Portal- Your Support Experience is About to Get Personal Learn how the IBM Support Portal can lower your total cost of ownership for IBM technology by giving you flexibility and choice and making you more efficient in keeping your business running.
Birds of a Feather Session # 2205 (6:00 - 7:00pm) Accelerating Success with Tivoli Customer Support Location: MGM Grand - 108
Come join the 1000+ user community members attending Pulse 2010 next week in Las Vegas, NV.
In a recent Newsletter communication from the Global Tivoli User Community they wanted all user community members to do the following at Pulse:
" Go to the "User Community Networking Area" - the "one stop shop": meet
people, pick up your specific user group button, update your TUC profile, learn
how to use social media, do a video/podcast When: Sunday 6:30 - 9:00;
Monday 12:00 - 8:00; Tuesday 12:00 - 6:00; Wednesday 12:00 -
4:00 Where: Expo Solution Expo Hall"
the "What is it like to be a Tivoli customer, the good, the bad and the ugly"
BoF session - Four members of the GTUG council will be the panelist for this
session along with Bill Kribbs, VP of Tivoli Support and Services who will host
the session When: Monday, February 22 from 6:00-7:00
pm Where: Conference Center room #116"
Maximo User Group meeting on Sunday or for those Italian TUC members
attend your user group meeting on Tuesday When: Sunday, Tuesday
Where: Eight Maximo User Group meetings will be from 2-5pm on
Sunday in the MGM Conference Center (see Pulse registration for complete list) and the Italian User Group meeting will be in the MGM Grand Hotel from
2-4pm on Tuesday"
"Find a User Community member" game - two members of the TUC each day will
have their pictures displayed on a poster boards throughout the conference and
the first 10 people to find them will get a prize When: Monday -
Wednesday Where: Find these members in the MGM Conference Center, in
the sessions and even in the Expo Hall"
pride for the Tivoli User Community and do a 2 minute "man on the street" video
about your user group experience and/or more First 20 people who do a
video get a nice prize Where: At the User Community Networking
Area in the Expo Solution Expo Hall When: Sunday 6:30 - 9:00; Monday
12:00 - 8:00; Tuesday 12:00 - 6:00; Wednesday 12:00 - 4:00"
As the Global Tivoli User Community Manager and Liaison to this community I encourage everyone to go to Pulse and engage in these activities.
What are you looking forward to at Pulse? Will you participate in these activities?
On February 2nd, Tivoli officially moved to the IBM Support portal. So if you have not needed to contact support lately, you should wander over to the new landing page for support. The IBM Support portal delivers on a long standing improvement request to simplify the navigation to the product support information. It provides a logical and consistent location for support applications that are part of the IBM Online support tools.
Now hosted on a Websphere portal and portlets, clients can personalize a list of products they support and deploy. You are quickly aware of the most recent postings to your products selected in My notifications, via portlet or provided the option to quickly set-up this great feature. My notifications, lets you subscribe to daily, weekly or even both levels of email update frequency on the product information you need. Or if you prefer, RSS feeds are available at this subscription location. No need to look at multiple places around the IBM site, its consolidated in just this one application.
The portal is great at personalizing your support experience, but you must logon to save settings session to session. Registering an ID only takes 2 minutes, and if you have been using Service Request in the past, this ID and password is all you need. After using the site once, it will recognize you next time you return, even after you have restarted your browser, but you still need to logon to the portal to get access to your personalization.
The ability to search for and isolate information has also made some great changes. Just enter your keywords , or paste the data into the little search box. Yes, its small but it does hold more, and as you get to the next page with the results you can see that too. The search results page lets you toggle products on and off and if you look at the list of items in the left navigation, you will see options to isolate by operating system, version and release, even with the categories of information have selection options. The numbers next to each option, shows you how many records are in that category, so you instantly know what the option will isolate to.
It seems we have made it a bit harder to find problem reporting (Service Request), not by intention. Its located on the left navigation area, close to the bottom labeled 'Open Service Request'. Since you are normally logged on to the IBM Support portal, clicking to SR will get you right in. We do have information for data collection at the first screen after you click on 'Open Service Request', so if you need help with what data to provide, this is detail the product teams provide. Our goal is to improve our time to resolution, and having all the needed data initially, can speed it along.
If you would like to tell us how we are doing with the new support portal, the option for feedback is on the right hand side of the screen, We are very interested in your feedback, and my comments in this blog, reflect a few items that we have heard from our customers.
If your coming to Pulse, I encourage you to stop by the Support Pestal #016, to learn more or to just say hello. I will be there to answer your questions. We also have several presentation sessions on the IBM Support portal and the applications during this conference, covering IBM Support Assistant and Log Analyzer as well as all the features of the portal. Monday at the AVP lounge we also have a session at 5:00pm. Hope to see you there!
Pulse Is Coming!!!!!
Author: David Murray, President of the
Carolinas TUG and member of the Global Tivoli
User Group council
The end of February we have the chance to
attend Pulse which is the IBM Tivoli
technical conference. This is an exciting
opportunity to meet and talk to the Tivoli
leadership as well as find out the direction
of the Tivoli portfolio. Pulse is also a
great opportunity to see other companies
present on their implementations of the
Tivoli portfolio along with many discussions
on best practices and gotchas. These
presentations and discussions can be very
helpful for any company that ventures into
the Service Management arena. Seeing what
other companies have done and the successes
they have had can greatly influence the
success of any company starting down this
road. Another great opportunity is the
networking of Service Management
professionals that will be there. I have
developed many friendships that I still stay
in touch with over the many years. I believe
that any company would find value in
attending Pulse and all that goes on at the
Following Pulse the GTUG council will have
it's yearly face to face meeting. The GTUG
council works all year long on behalf of the
user groups worldwide. However this meeting
is an intense two day meeting to help provide
direction and resolve users concerns for
basically the entire Tivoli portfolio. We
discuss the requirements that we have
undertaken as well as meeting with the Tivoli
leadership to help make the Tivoli products
more functional, productive, and profitable.
I highly recommend that at your next user
group meeting you reach out to your GTUG
representative to get an update on the
proceedings. If you have questions please
don't hesitate to contact us at firstname.lastname@example.org
. We work hard to make Tivoli products better
and as always appreciate your input.
Why are you attending Pulse? Please share your thoughts.
Meet me at Pulse as I'll be "hanging out" at the User Community Networking Area in the EXPO Solution Center. Come join other user community members as we network.
As we're preparing for Pulse, I get the opportunity to speak many individuals who will be at the conference this month. One such individual is Anthony Aurigemma, the Worldwide leader of
the Software Accelerated Value program (AVP) for IBM Tivoli Software. He has been in this role since 2006 and has been with IBM since
2004, when he joined Tivoli as part of IBM's acquisition of Candle
Corporation. I asked him to a few questions about the AVP that he will be discussing in depth at Pulse.
What is the IBM Software Accelerated Value Program? Anthony: The IBM Software Accelerated Value Program delivers a "proactive, cost-reducing, and productivity enhancing" advisory service. The program pairs each client with an assigned team who builds a foundational understanding of the client's overall environment. Through that understanding, the trusted partner works to facilitate faster deployment, lifecycle leadership, risk mitigation, and more by identifying ways to improve the client's environment, staff skill set, and processes.
Each of our AVP contracts are customized to specifically meet the client's needs and price point by creating a combination of services, including remote or on-site assistance, best practice sharing, skill building activities, and diagnostic coaching. Ultimately, AVP allows our clients to derive maximum business value from their successfully deployed IBM software with proven, quantifiable results.
Why should people purachase AVP? Anthony: The IBM Software
Accelerated Value Program is built on a simple value proposition: To
help clients unlock the full value of IBM middleware software by
leveraging effective solutions that ensure quantifiable results. The
demand for today's businesses to respond flawlessly to potential
volatility requires our customers to continually find ways to achieve
higher productivity and savings from their IT infrastructure, while
continuing to plan for the future needs of their business.
provide our customers a customized solution that specifically meets
their needs by creating a combination of services and we directly
partner with them to ensure their success.
Why are you going to Pulse? Anthony: AVP is at Pulse for a couple of reasons this year. First, we want to acknowledge our current Accelerated Value customers and show our appreciation to them for their loyalty to us. We're doing this in two ways. First, we are having a lounge at the Client Reference lounge in the Expo hall for our current clients to come in and hang out, check e-mail, and socialize with us and other customers. We'll be serving food and beverages and, we'll be having speakers coming in at scheduled intervals to talk about specific topics on Tivoli software and how AVP helps. We are also hosting an invitation-only reception for AVP customers.
The other reason we are at Pulse is to introduce ourselves to those attendees who are not familiar with us. You know, we used to be called Premium Support, but we underwent a transition late last year and upgraded our name to "Software Accelerated Value." We feel this new name better reflects the value we deliver to our customers in helping them unlock the value of their IBM software investment.
How can people learn more about AVP? Anthony: For those
attending Pulse, come visit us at our lounge in the Expo Hall, where
we're located alongside the Client Reference lounge. For those not
attending Pulse, visit our website at
http://www.ibm.com/software/support/acceleratedvalue/. You can also
follow us on Twitter at http://twitter.com/IBMSoftwareValu.
First, let me thank all the Business Partners who have already registered for the IBM Tivoli Business Partner Summit & Pulse 2010 conference! We are looking forward to seeing all of you in person and appreciate your participation. For those of you who haven't registered yet, there is still time! What are you waiting for? Registerbefore February 18, 2010 for the standard rate.
By now most of you know that Sunday, February 21st is the the day of the IBM Tivoli Business Partner Summit. You get to hear directly from the top IBM Software Group & Tivoli executives as well as a chance to choose from 9 breakout sessions for a "deep dive" into different areas of the Tivoli portfolio. Just a reminder that registration for the Business Partner Summit is complimentary (a great deal!). Following the Business Partner Summit, the Pulse 2010 conference
provides you four days of education, networking, & selling
opportunities. Here are a few new things you can expect for this action-packed week that I think you'll find valuable:
Special workshop sessions at the Business Partner summit - Get the most out of your morning by attending one of the new, special workshop sessions:
Speed Partnering: From 9:45am - 10:45am, this formalized process encourages successful business connections by facilitating one-on-one interactions to help expand your ecosystem. Uncover new opportunities and expand your network of IBM representatives and IBM Business Partners through this speed partnering event. You will rotate through six-minute conversations with the partners and IBMers in attendance. Details & registration.
Cool Cloud Cash Workshop: This session can help you better understand Cloud computing and how to build your business with Cloud computing. Register quickly as seating is limited and on a first come, first serve basis.
Futurist Panel: Held during the Tivoli Business Partner Summit General Session, this special keynote will give you the chance to hear from our thought leaders about the future of the Integrated Service Management space as they answer questions submitted by other Business Partners.
Business Partner Café: This new addition to Pulse 2010 provides
you access to IBM subject matter experts with the latest news about the
Tivoli portfolio, IBM Business Partner programs with sales, as well as
technical and marketing opportunities. Located right in the Expo hall, it is the perfect place to
network with other Business Partners, meet with the IBM team to build
future plans and hold one-on-one meetings. Special thanks to Eirteic Consulting who is sponsoring the Café for 2010!
Last, let me invite all of our Business Partners to join in the Pulse social networks and be part of the conversation. Whether you are social media saavy, or just starting out, you can get involved in one or all of the following ways:
And for those of you who are already tweeting it up on Twitter, be sure your Twitter handle is on the Pulse list of IBM Business Partners. If it is not listed, leave a blog comment or send me an e-mail at email@example.com, and I'll get it added. Also, leave a URL to your blog, since we're working on a list of these too. To leave a blog comment, just use your PartnerWorld or Passport Advantage ID when you get a sign in prompt.
I'd like to take a moment to say thanks to all of the Pulse 2010 sponsors. These great folks are a big part of what makes the Pulse conference a success every year. They share their success stories of real world scenarios using IBM solutions and technologies and create innovative solutions and services for helping the world better optimize their infrastructures. You'll see them during the general sessions, in the Expo area, and during luncheon, refreshment, and networking sessions.
As a sponsor, if you see your Twitter handle missing from the Pulse list, leave a blog comment or send me an e-mail at firstname.lastname@example.org, and I'll get it added. Also, leave a URL to your blog, since we're working on a list of these too. To leave a blog comment, just use your PartnerWorld or Passport Advantage ID when you get a sign in prompt.
Video: Jim Logsdon, with Alcatel-Lucent, at Pulse 2009
2009 ended with a HUGE milestonewith the addition of on-line networkingwhere members/prospects can connect with other members; which also features the ability to view and receive information based on your interests.
Now people don't have to wait until a local or virtual user group meeting to find, meet or connect with people just like themselves; they can do it through the Global Tivoli User Group website. In addition,the user group community also announced its focus on community-generated videos with its now "Community Video Gallery".
As the Global Tivoli User Community Manager and IBM liaison to this community, I strongly suggest that you make 2010 a successful year by joining the Global Tivoli User Community to start networking with the over 600+ people who have opted-in to have their public profile available for networking. Even better yet, join us at the Pulse 2010 conferenceFebruary 21-24 in Las Vegas at the User Community Networking Area in the EXPO solution center where you can meet up with other members and more. By the way...many of our user community members are a part of the 300 client presenters so come support them and hear your peers share their success stories.
Your turn to talk and share.... Have you had a community networking success story of 2009 that you'd like to share? Let me know your thoughts.
As someone who works on communications to Business Partners for IBM Software Group, I always enjoy working on the communications in support of the annual IBM Tivoli Business Partner Awards...especially when it is such an exciting time to be an IBM Business Partner. Even more exciting if you sell IBM Software.And if you sell Tivoli Software, then you really have it made!
With all the exciting announcements coming for IBM Software Business Partners in January you have lots to look forward to in 2010 (hopefully you are getting word on the virtual event on January 25th about how we’ll be working together “Driving Opportunities, Delivering Value in the New Decade!”).What better way to get 2010 off to great start than by nominating yourself for IBM Tivoli 2010 Businesses Partner Award?
Take this chance to celebrate all your hard work and success over the last year.Nominations for the IBM Tivoli 2010 Business Partner Awards are being accepted through January 15, 2010.We want to be sure you have the opportunity to tell us your story.Give yourself a chance to be recognized by demonstrating your excellence in delivering impressive business value solutions to our clients based on your integrations with Tivoli Software. Winners and finalists will be announced and celebrated at the IBM Tivoli Business Partner Summit during the Pulse 2010 event on Sunday, February 21, 2010.
Check out the excitement from last year’s award presentation
This could be you!
Imagine being able to attend Pulse - where there will be thousands of customers, industry experts, analysts, your peers, IBMers, etc - and being able to stand out as an award winner or finalist.You can then promote that success all year long!In addition, you’ll get a nice trophy, recognition from Top Tivoli Executives at the Tivoli Business Partner Summit General Session, and complimentary admission to the 2011 Pulse event.
Q: Where is Waldo? A: He's at the Global Tivoli User Community website of www.tivoli-ug.org and updating his profile via "My Account" so he can now connect on-line with others.
Connecting with other like-minded people who are your peers is a cornerstone of any community. The Global Tivoli User Community is a body of thousands of people who traditionally have used the local user group meetings to connect and network with others. Today this Community is making great strides forward to enhance their on-line networking capability by allowing members to connect with other members beyond their local user groups. No longer will these members need wait until the next meeting to connect. In fact, members can communicate with people around the world at any time who have opted-in to share selected profile information.
As a current member to the Global Tivoli User Community and the relationship manager between IBM/Tivoli and this user group community, I encourage you to help build this communities' connections/profiles by taking 3 minutes to either sign up or if you are already a member update your profile/registration information. You will be asked information about YOU, YOUR WORK, PRODUCTS YOU USE, YOUR OPT-INS and PREFERENCES for this community. One quick tip: make sure to fully opt-in so you can find others and others can find you.
So are you looking for Waldo or another user community members? You can find him and many more on www.tivoli-ug.org as you can now search for members of this community. Keep the database of profiles growing so create a profile or update your profile today!
We are truly excited to announce this new functionality for the Tivoli User Community for all the value it has to offer. We'd love to hear your success stories of how you've used profiles here or elsewhere to make connections.
Thanks for providing more info on Tivoli Live, Angela. This announce was all the rage at the IBM Analyst Event in New York yesterday. Follow Tivoli Live mentions on Twitter: http://www.twazzup.com/?q=tivoli+live&l=all. Or take a look at the #Connect09 tweets: http://www.twazzup.com/?q=connect09&l=all