Tivoli Software blog
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  tivoli automation storage tivuser ug tuc community usergroups security user group maximo asset 1 Comment 1,998 Visits
I spell it...."Global Tivoli User Community"
The Global Tivoli User Community had a successful 2009 with the addition of 5,000+ people to the community, which now stands strong with 23,000+ active members. Many of those members attended the 192 local/virtual user group meeting or one of the eight webcasts and/or even enlisted a question during one of two "Ask the Expert Online Jam" sessions which featured over 150 Tivoli experts.
2009 ended with a HUGE milestone with the addition of on-line networking where members/prospects can connect with other members; which also features the ability to view and receive information based on your interests.
Now people don't have to wait until a local or virtual user group meeting to find, meet or connect with people just like themselves; they can do it through the Global Tivoli User Group website. In addition,the user group community also announced its focus on community-generated videos with its now "Community Video Gallery".
As the Global Tivoli User Community Manager and IBM liaison to this community, I strongly suggest that you make 2010 a successful year by joining the Global Tivoli User Community to start networking with the over 600+ people who have opted-in to have their public profile available for networking. Even better yet, join us at the Pulse 2010 conference February 21-24 in Las Vegas at the User Community Networking Area in the EXPO solution center where you can meet up with other members and more. By the way...many of our user community members are a part of the 300 client presenters so come support them and hear your peers share their success stories.
Your turn to talk and share....
Have you had a community networking success story of 2009 that you'd like to share? Let me know your thoughts.
Re: zPartners: Need-to-know info about the Business Partner Summit at Pulse in 2010 - see you there!
Tiffany Winman 12000065XB email@example.com Tags:  pulse business-partners tivz partners ibm-partner summit mainframe bpsummit zos pulse2010 partner partnerworld systemz tivoli service-management channels 1,056 Visits
Miranda Walker 060000489V WALKERMI@US.IBM.COM Tags:  storage-software pulse2010 automation ibm-partner enterprise-asset-manageme... partner partnerworld pulse storage tivoli netcool service-management security business-partners maximo partners 2 Comments 3,664 Visits
As someone who works on communications to Business Partners for
With all the exciting announcements coming for
Take this chance to celebrate all your hard work and success over the last year. Nominations for the
Check out the excitement from last year’s award presentation
This could be you!
Submit your nomination for one of the three awards:
Don’t forget, nominations must be accepted by 11:59EST on
P.S. - This might also be a good time to make sure you are registered for Pulse 2010 and the
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  asset storage tivoli user security community tuc maximo ug group automation tivuser usergroups 1,285 Visits
Q: Where is Waldo?
A: He's at the Global Tivoli User Community website of www.tivoli-ug.org and updating his profile via "My Account" so he can now connect on-line with others.
Connecting with other like-minded people who are your peers is a cornerstone of any community. The Global Tivoli User Community is a body of thousands of people who traditionally have used the local user group meetings to connect and network with others. Today this Community is making great strides forward to enhance their on-line networking capability by allowing members to connect with other members beyond their local user groups. No longer will these members need wait until the next meeting to connect. In fact, members can communicate with people around the world at any time who have opted-in to share selected profile information.
As a current member to the Global Tivoli User Community and the relationship manager between IBM/Tivoli and this user group community, I encourage you to help build this communities' connections/profiles by taking 3 minutes to either sign up or if you are already a member update your profile/registration information. You will be asked information about YOU, YOUR WORK, PRODUCTS YOU USE, YOUR OPT-INS and PREFERENCES for this community.
One quick tip: make sure to fully opt-in so you can find others and others can find you.
So are you looking for Waldo or another user community members?
You can find him and many more on www.tivoli-ug.org as you can now search for members of this community.
Keep the database of profiles growing so create a profile or update your profile today!
Have more questions? Look here! for answers.
We are truly excited to announce this new functionality for the Tivoli User Community for all the value it has to offer.
We'd love to hear your success stories of how you've used profiles here or elsewhere to make connections.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  system saas service tivoli monitor midmkt software management midmarket 1,430 Visits
In response to: IBM Tivoli Live - new monitoring servicesThanks for providing more info on Tivoli Live, Angela. This announce was all the rage at the IBM Analyst Event in New York yesterday. Follow Tivoli Live mentions on Twitter: http://www.twazzup.com/?q=tivoli+live&l=all. Or take a look at the #Connect09 tweets: http://www.twazzup.com/?q=connect09&l=all
Tiffany Winman 12000065XB email@example.com Tags:  insurance chemicals communication_service_pro... telecommunications petroleum government integrated_service_manage... healthcare manufacturing utilities ibm_service_management retail banking travel transportation energy 1,321 Visits
In response to: Welcome to Integrated Service Management Industry Solutions BlogCraig and Mike, congratulations on your team's new blog. Looking forward to hearing more from the following folks on their areas of expertise: Marni Enghauser (Retail, Manufacturing, Travel & Transportation, Chemicals & Petroleum), Scott Sobers (Communications Service Providers, Energy & Utilities), Michael Zelle (Banking, Insurance), Susan Piquigney (Healthcare, Government). I'm posting this to our Tivoli Software Blog so others can find it too.
Lisa Jensen 270000MEM7 firstname.lastname@example.org Tags:  storage green pulse tivoli partners pulse2010 ibmpulse security automation conference asset-management awards service-management event business-partners summit maximo 1 Comment 2,194 Visits
Hello, I’m Lisa Jensen, an IBM Worldwide Channel Sales Manager for Tivoli. I’m happy to join the IBM Tivoli Software Blog team and will be providing regular posts on IBM Business Partner topics. One of the hottest topics in the Business Partner community right now is the upcoming IBM Tivoli Business Partner Summit on Sunday, February, 21, 2010 in Las Vegas, Nevada. My team is working hard to put lots of exciting plans together in preparation for this event. I’ve attended Pulse the last two years, and I know you’re going to love it and I hope to see you there!
If you’re an IBM Tivoli Business Partner why attend Pulse?
Register by November 15, 2009 for the early bird rate for Pulse so that you save $500! And don't forget to Connect with Pulse to make the most out of your time at Pulse by joining our community through Twitter, Facebook and more on the Pulse community website.
Here’s a video, of one of our Business Partners, Lighthouse Security Group, who took advantage of the Expo last year and also won a Tivoli Business Partner Award! It’s not too late for you to submit a nomination for the IBM Tivoli 2010 Business Partner Awards.
Tiffany Winman 12000065XB email@example.com Tags:  software tsm storage fcm storage-blog tivuser backup data-management 798 Visits
In response to: Global Tivoli User Community - Ask the Experts-Online JamDel, thank you for participating in the upcoming Online Ask the Expert Jam. I want to make sure others know you have a blog and cover Tivoli Storage FlashCopy Manager--so I'm posting this to our Tivoli Software Blog too.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  tivoli experts identity manager federated security 1,720 Visits
In response to: Ask the Experts ForumShane, thank you for participating in the upcoming Online Ask the Expert Jam. I want to make sure others know you have a blog and cover Tivoli Federated Identity Manager--so I'm posting this to our Tivoli Software Blog too.
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  tuc tivuser maximo usergroups ug group user asset experts storage tivoli automation community security 1 Comment 3,779 Visits
Got a question on IBM Tivoli Products? Get an answer via the Ask the Expert Online event.
75+ IBM Tivoli Experts will be available via the "Ask the Expert Online Jam" session for a 12 hour event this Thursday, November 12th from 8:00am - 8:00pm Eastern Standard Time (New York)
This incredible event, hosted by the Global Tivoli User Community will allow clients, prospects and more to ask questions of IBM Experts on 30+ products online via an application tool hosted on www.tivoli-ug.org
As the Global Tivoli User Community manager, I've supported two other Ask the Expert Online Jam sessions which produced excellent results and archives for both the person asking the questions and IBM.
If you have questions for our IBM experts this event is for you.
How does it work?
Step 1: Think of a question - can be fairly technical
Step 2: Go to http://www.tivoli-ug.org/ate/public/ for the web application
Step 3: View a page of topics/products to select from
Step 4: Find the expert that is best suited to answer the question by browsing for an expert list by the pre-defined category and product/solution;
Step 5: Fill-in the question field and submit the question.
Step 6: Receive an email answer to your question and the Ask the Expert JAM web application is updated for other people to see.
To participate in this online jam session you need to be a registered member of the Tivoli User Community, so please register now!
Don't know what kind of questions to ask? Click here for more information and to view the archives from previous Ask the Expert Online Jam sessions.
What products/topics will be offered?
Datacenter Management tools: IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager for Transactions and WebSphere/J2EE, Tivoli Application Dependency Discovery Manager, Tivoli Provisioning Manager, Tivoli Service Request Manager,
Network, Service Assurance and Events: Tivoli Netcool Impact, Tivoli Netcool Performance Flow Analyzer, Tivoli Netcool Performance Manager, Tivoli Netcool/OMNIbus, Tivoli network Manager, Tivoli Network Manager (Precision and NetView/d),
Asset Management: Asset Management for IT and Enterprise, Enterprise Asset Management Trends and IBM Maximo Industry Solutions,
Security: Tivoli Access Manager, Tivoli Identity Manager, Tivoli Federated Identity Manager, Tivoli Enterprise Acces Manager Single Sign On, Tivoli Compliance Insight Manager, Tivoli Directory Server, Tivoli Key Lifecycle Manager, Tivoli Security Information and Event Manager, Tivoli Security Policy Manager,
Storage: Tivoli Storage Flash Copy Manager on AIX and Windows, Tivoli Storage Manager, Tivoli Storage Productivity Center, Tivoli Storage Mangaer (TSM) Fastback,
z/OS: Netview for z/OS, OMEGAMON, Tivoli Security for Systems z: Tivoli zSecure Suite
Click here for more information
Get your questions ready and join us on Thursday, November 12th for this online event here: www.tivoli-ug.org
Tiffany Winman 12000065XB email@example.com Tags:  2010 zollar rational pulse submit maximoworld netcool management storage eam maximo las service vegas software al tivoli hardware papers 1,530 Visits
In response to: We Want YOU to Submit Your IBM Story by November 2Quick note: Deadline for submitting Pulse abstracts has been extended to Nov. 20: http://ow.ly/yUeo (Find guidance on submissions: http://ow.ly/yUdv)
Larry Bietz 270001JUVU firstname.lastname@example.org Tags:  tivoli tivoli-support portal_tools service-management 589 Visits
For those who are familiar with Tivoli online support, your options for a personalized support experience are getting far more flexible than anything we have ever offered before.
Since June 15th, IBM.com has had a pilot online support portal available. On October 2nd, this pilot went live for Tivoli client's of online product support. The support portal moves us from a model of hundreds of product support pages, to a single Websphere portal and portlets, that can be customized for each client's needs.
The best way to learn about the features of this new support site, is to read about 'IBM E-Support Services'. It is now simple to choose and see information, only on the products you are interested in, have task and topic based summaries of the newest information available, and quickly set-up product support notifications on the portal, through email or RSS communications on changes as they are published. This industry leading online support solution, is also integrated with our 'Service request' problem reporting tool, and our growing online communities.
Clients visiting the online Tivoli support, can quickly link to the new portal, from the hero graphic at the top of the support overview page. Very early next year, the customer online support experience will fully migrate to the IBM Support portal.
To review some great demo videos and follow along with the deployment news, I encourage everyone to follow the 'IBM Support Portal News and Alerts'
As you try the new IBM Support portal, please provide any comments or suggestions in the feedback box on the right side of the screen.
IBM Support - Easy, Fast, Smart... More than just the basics!
Tiffany Winman 12000065XB email@example.com Tags:  customer_care ibm service-providers service-management communications_service_pr... 908 Visits
In response to: Tough Times Call for Superior Customer CareInteresting read. I found these nuggets useful: "The inhibitors to superior customer care include weak communication between call centers and network operations and poor network intelligence." "We are witnessing the telecommunications market migrate from a strictly voice-based industry to one that sells Web access, rich media content and business applications on cell phones."
Carol Rogus 270001U5CH CROGUS@US.IBM.COM Tags:  training asset-management service-management tivoli education self-paced 1,010 Visits
IBM Tivoli Education Self-Paced Virtual courses allow you to train on your terms. These Web-based courses provide deep technical content—the same as our classroom courses—but with added flexibility to meet the demands of your business. Students can mimic the experience of an Instructor-Led Online course without the constraints of attendance during a set time or limitations on training due to travel budgets. Self-Paced Virtual courses will be available across some of our most popular curriculums, including Business Service Management and Asset Management. Click here for course listing.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  tivoli service-management lifecycle-management rational 769 Visits
In response to: Towards the Compile-Test-Deploy EnvironmentPete, nice write up on some of the joint Tivoli and Rational efforts linking development with operations and tools with processes.