Pulse conference community blog
Tiffany Winman 12000065XB email@example.com Tags:  flickr service-management forums twitter tivoli pulse tools webcasts social-media youtube social networking facebook 2 Comments 3,696 Visits
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  training tug pulse benefits user-group tivoli pulse09 tuc service-management 1,453 Visits
If you are a member of the Global Tivoli User Community (TUC), you are in for a special treat at the Pulse conference this year. Danyel Otteson, program manager of the Tivoli User Community, shares some of the things you can expect.
Q: What special benefits do TUC members get for the Pulse conference?
Also, the first 25 members to visit the User Community Networking Area get a special gift.
Free Certification testing, labs and meeting of the experts are all activities that help enhance our skills and knowledge. If members are looking for indepth training, they can go deeper with pre-conference and post-conference sessions.
Both pre- and post-conference sessions include expert instruction on configuration and management of specific
Pulse attendees also get 20% off training courses for the rest of the year!
Danyel: All members are invited to visit the "User Community Networking Area" in the Pulse Expo (at the end of aisle 100) to meet other members and learn what is new. While in the Expo, TUC members can pick up a special button that will identify their specific user group. We are also displaying Tivoli User Community shirts that can be ordered online. What could be cooler than showing your pride for the user community by wearing User Community logo merchandise? Don't miss out! I look forward to meeting old and new TUC members in Vegas!
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  blackberry las-vegas pulse vegas las moment infrastructure sam itsm barack-obama obama todd dynamic ibm service it palmisano watson service-management tivoli management barack 2,456 Visits
So this week, the United States had a big moment. You know, the one right before Barack Obama was supposed to surrender his Blackberry. Yep, the oath. Well, technically we had two moments since he re-took the oath on Wednesday. But today is Friday, and as Mr. President has rolled up his sleeves to get to work on all his campaign promises and more, we humble IBMers continue ours.
With less than 15 days away from the second annual Pulse conference, some of us are just a tad anxious as we close in on the home stretch to February 8th. After all, Pulse 2008 was such a smashing success and we promised to make Pulse 2009 even more fantastic. That was a big promise. One we intend to make good on.
But I confess: we had a little help. From the world.
Amazing that a world with all its problems from global warming, to economic crisis to dwindling food, water, and energy resources would have the bandwidth to offer our little show a hand. You know what they say: “You want something done, give it to a busy world, right?” Or something like that, anyway.
The world may be getting busier, but it’s also getting smarter. And more instrumented and more interconnected. This realization led us to build Pulse through the lens of a busier, more challenged, but smarter planet. That’s when the Pulse team had a little moment of our own – our “light- bulb” moment, if you will.
Without giving too much away, I’ll assure you gentle blog readers that when you come to Pulse next month, you can expect to have your own moment: the moment when you realize just how the planet is becoming smarter with service management through a dynamic infrastructure - and what it means to you, your family, your community, and your business.
Joining the Pulse News Network for the duration of the conference are television journalists, Forrest Sawyer and SuChin Pak, who will be breaking all the big stories at Pulse, and they’ll want to know:
“Where you when you experienced the moment?”
See the three-part, Pulse News Network interview with Al Zollar: “Smarter infrastructure is by far our best path to creating new jobs and stimulating growth. We at IBM were asked to map this out by President-elect Barack Obama's transition team and our research shows that a $30 billion stimulus investment in just three areas -- smart grids, health-care IT and broadband -- could yield almost one million new jobs within one year.” Sam Palmisano Wall Street Journal, January 13, 2009 Oh, and by the way, if you haven't heard, Obama got to keep his Blackberry.
“Smarter infrastructure is by far our best path to creating new jobs and stimulating growth. We at IBM were asked to map this out by President-elect Barack Obama's transition team and our research shows that a $30 billion stimulus investment in just three areas -- smart grids, health-care IT and broadband -- could yield almost one million new jobs within one year.”
Wall Street Journal, January 13, 2009
Oh, and by the way, if you haven't heard, Obama got to keep his Blackberry.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  asset it vegas maximo system z michael service las recession oriented pulse soa computing architecture green smarter cloud barak phelps obama planet gq heroes sports tivoli ibm optimization illustrated management 1 Comment 3,327 Visits
SAVE ON PULSE REGISTRATION TODAY through FRIDAY 12/5 at http://www.ibm.com/software/tivoli/pulse/
Okay, okay. IBM Service Management might not be saving the world the same way heroes in a Hollywood movie would. But unseen heroes do exist. They may not be glamorous or even know they are heroes. You might know some of them. You might even be one of them. And right now, they are out in force doing their best to help businesses survive the [now official] recession. I'm not talking about the Fed, or Congress, or anyone on Wall Street. Who then? Not just who, but what. As in who does what.
Stay with me. I'll cut to the chase now.
In a nutshell, the digital and physical infrastructures of the world are converging to the point that global integration impacts every aspect of business. To run sustainable businesses, companies need to work smarter and integrate smart choices into day-to-day operations. IBM Service Management is made up of the smartest heroes, technology and strategies that can help your business survive the these tough economic times. Quite a leap in logic? Oh, ye of little faith! Miracles can happen when you've got purpose and innovation on your side. Want to know more? Come to Pulse for four action-packed days at the MGM Grand Hotel in Las Vegas, NV. Over 200 IBM clients, IBM executives and industry experts, aka "the Heroes" will showcase how IBM Service Management can deliver quality service on any scale, while addressing some of the most prominent global fascinations, including:
* What’s really going on with cloud computing
* Why a smarter planet requires a dynamic infrastructure
* How to save green by going green
Some of the sessions at Pulse include:
* Top Leadership Challenges in Service Management
* Delighting Your CEO with Exceptional Service Management
* Minimizing Risk and Maximizing Value with Governance for Service Management
* Achieving Converged Management of Business and IT Infrastructure
* Inhabiting the Smarter Planet: How a Dynamic Infrastructure Reduces Cost, Improves Services, and Manages Risk
* The Last Mile to SOA Success: Service Management
* "Out of Space, Power, and Money" -- Addressing Emerging Energy and Environmental Challenges
* Drowning in Data? -- Meet Tougher Service Level Requirements with Less Infrastructure
* Tame the Explosion of Information with IBM Information Infrastructure
* Balancing Risk with Opportunity: Security Trends and Strategies for Business Leaders
* Customer Panel: Tales from the Cutting Edge of Service Management
* Breaking Down the Barriers between Dev and Ops
* Taking the Next Steps on Your SM Journey
Visit the Pulse Web to register while there’s still time to save on registration. The Early Bird registration special of $1795 ends Friday, December 5, 2008. Then stick around and learn more about the following streams of our agenda:
As you align business processes and technologies to become more service-oriented, this stream will show how IBM Service Management solutions can optimize industry-specific services.
Learn how IBM Service Management solutions can help you leverage today’s “hot” technologies, augment business performance and minimize business risk.
We’ll explain best practices, Tivoli product roadmaps, customer experiences, implementation stories around IBM Service Management and more.
IBM IT optimization strategies, solutions, and roadmaps to help you manage across physical and virtual resources for greater IT efficiencies and improved business performance.We’re also offering labs and certifications to make sure you grasp the content and can take it back to share with your colleagues.
The drive for a smarter planet takes IT down a long-term path that also offers short-term successes for companies committed to the journey.
Important Dates for Pulse 2009
• Dec. 5, 2008 – $1795 Early bird deadline
• Feb. 8-12, 2009 – Pulse 2009 in Las Vegas, Nevada
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse telco event maximo las smashmouth ibm conference netcool asset michael phelps management tivoli industries smart service 2009 security green vegas enterprise cloud 2 Comments 4,108 Visits
Multiple Choice: Why is Six a Perfect Number?
If you answered "2. It equals the sum of its proper divisors 1, 2 and 3.", you are incorrect because some answers are more correct than others. And since this is the Pulse blog and not the Math blog, the most correct answer is is "5. all of the above"!
But anyway, the real value of a multiple choice is when it saves you money, right? And who couldn't use it these days? This blog entry reveals the multiple options you can choose from to save big on Pulse registration. Take your pick from the savings options here and register for Pulse 2009 today at http://www.ibm.com/software/tivoli/pulse/!
Clients that present at Pulse attend FREE
Go to www.ibm.com/software/tivoli/pulse and click on "Present at Pulse". All accepted session receive a client guest pass. Call for Speakers ends November 7, 2008.
Pulse Client Guest Pass
Pulse 2009 has set aside a limited number of guest passes for Pulse 2009. Contact your IBM rep to find out if you qualify for a guest pass to Pulse 2009.
Two-Week Extension on the Early-Early Bird Rate
The Early-Early bird rate has been extended for 2 more weeks so you can take advantage of the $1495 rate. Use the PULSE09EEBX code when registering, but hurry – it expires November 10, 2008.
Government Employees save $800
Government employees can attend Pulse at the discounted rate of $1395. There is no code - simply indicate that you are a government employee on the registration page. All government employees will be asked to present their government issued id at check in. This discount cannot be combined with any other discounts or promotions.
Pulse 2008 Alumni save $600
Did your attend Pulse 2008? If the answer is yes, then you are eligible for an alumni discounted rate of $1595. Simply use PULSE09ALUM as the promo code on the registration page. This discount cannot be combined with any other discounts or promotions.
Five or more clients from the same organization can receive $100 off the current registration price. To obtain a special code for this discount, call (888) 987-6545 or (781) 251-7864, 9-5 p.m. EST, Monday-Friday. The discount must be arranged prior to registration and is taken at the time of registration.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  service-management tivoli pulse09 pulse walkie-talkie vegas redshirt conference green orlando ibm pulse08 cloud blog staff 2,549 Visits
Maybe you remember the Red Shirts scurrying around the Swan and Dolphin during Pulse 2008, some murmuring into walkie- talkies like 007, others barking at them like marines on a mission. Well, folks, theyre neither double agents nor the marines, but they were the Tivoli boots-on-the-ground doing their best to make the conference everything we promised it would be. Maybe you were even run over by a fast-moving Red Shirt as you approached to ask where to purchase one of those highly fashionable smocks. Months of maniacal focus on ones goal can make one behave like, well, a maniac, if ones not very careful. But I digress . . .. If you ever wondered where you can get one of those Pulse 2008 shirts, query no more. While we cant offer them in red as that color is reserved for maniacs, um I mean conference staff, you can get your version in black. Here are the details:
To place your order please contact Lois Cavanaugh @ 913.319.4449 or
Email to lois.cavanaugh@StaplesPromoProducts.com with the following information:
1) Quantity w/sizes
2) Ship to location
3) Credit card or PO#
4) Shipping account number.
*Please note that this offer is available for US residents only*
My apologies if you were a Red-Shirt runover-ee, and my sincerest apologies if I was the runover-er. Id give you the Pulse 2008 Redshirt off my back to make amends if I werent positive youd be mistaken for conference staff at Pulse 09 in Las Vegas and given a walkie-talkie to answer to.
Tiffany Winman 12000065XB email@example.com Tags:  partners deployment midmarket tivoli businesspartners accreditation ibm 2,424 Visits
If you were at the Pulse 2008 conference and visited the Expo floor, you may have seen big red button logos with the words "IBM Tivoli Accredited Business Partner" on some of our Business Partner booths. You can get glimpses of these logos in the top right corner of the pictures below.
So what does this logo mean? It means that IBM recognizes those IBM Business Partners who are committed to helping mid-market businesses optimize their operations and network infrastructures via systems management, asset protection, data recovery and more with tailored Tivoli solutions. Often, these Business Partners are our front-line local experts and heroes who provide services in solution assessment, customization, deployment, training and support.
I had the pleasure of informally chatting with some of these heroes while at the Pulse conference and hearing their stories about Lance Armstrong, John Wood, tigers, Hummers, talent recruitment videos, awards, and heart-stopping Pulse acoustics.
Thank you to the folks above who warmly shared their stories at Pulse and the lBM Business Partners with the Tivoli Deployment Accreditation who help Tivoli deliver on its promise and commitment to provide value to our mid-market clients.
You can find more of these pictures on our Flickr group in pool or slideshow modes.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse08 education tivoli service pulse management 1,491 Visits
Did you miss a an education opportunity at Pulse because it conflicted with something else you wanted to attend, was booked, or maybe you just slept in too late? Not to worry! You can choose from over a dozen of our most popular courses across the Tivoli curriculum. Pulse attendees are also eligible for a 20% discount. Look for the email in your inbox, read the terms and conditions, and follow the instructions. Click here for more information: http://www-304.ibm.com/jct03001c/services/learning/ites.wss/us/en?pageType=page&c=a0015976
Here are some of the courses Pulse attendees can take at a discount:
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  service-management pulse08 tivoli hootie foundation band conference blowfish pulse 2,015 Visits
Yes, I blatantly admit it! I am one of those annoying people you hate who plays the same CD over and over and over and over again all day until you scream, "Will you please change that thing???" And I respond with, "Why?" So, what have I been listening to all day? Yup, Hootie! As I was uploading live videos from their performance at the Pulse conference, I discovered Hootie & the Blowfish has their Live in Charleston concert automatically playing on their official Web site.
I've always been a Hootie fan. My favorite songs were "Hold my hand," "Let her cry," and "Time." However, after Pulse, now I have some new favorites: "I hope I don't fall in love with you," "Desert Mountain Showdown, " and "Hey Sister Pretty." And, of course, their Pulse encore, "Keep your Hands to yourself," was pretty rocking.
I didn't realize, until Al Zollar's introduction of the band at Pulse, that they have a Foundation that benefits children of South Carolina through education and supporting school music programs nationwide. How cool is that?
So I told you mine, what's your favorite Hootie song? Do you have a Hootie story at Pulse to tell? Share it with the online Pulse community. If you're not already a community member, make sure to follow these instructions for contributing content to the ibm.com community environment.
My special thanks to the anonymous gentleman who took some of the Hootie pictures below because I was too small to get above the crowd. :)
Finding and sharing Pulse presentations
On a practical note, for those who've been asking me lately, if you're looking for Pulse presentations after the conference, see my blog on instructions for finding and sharing presentations.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  press management enterprise tivoli maximo pulse pulse08 service 2,299 Visits
You know there is a ton more - too much to list here - but this gives you a great idea of the buzz about Pulse out there. Enjoy!
"The additional IBM resources, in the form of developers, software engineers and industry experts, which we were able to add to the Maximo 7.1 development effort, meant delivering to our customers a more comprehensive offering, sooner," Bill Sawyer, vice president of Maximo Operations at IBM Tivoli Software, said in a statement. -- New York Times
On HP's US$13.9 billion EDS buy: They have to build their business on their own. Their profile is not our profile. They don't have our profile of hardware, software or services. They are a different company: big PC business, printer business, supplies business. It's a very different business than ours. -- NetworkWorld
The new Service Assurance Solution provides greater visibility and control across multi-technology, multi-vendor networks, enabling service providers to better isolate and deal with performance issues, which lowers support costs and improves overall service. -- Inc.com
Nortel Networks Ltd. (NYSE/Toronto: NT - message board), meanwhile, has teamed up with IBM (well, who hasn't?) to target carriers looking to better manage their VOIP services. Basically, Nortel is combining its professional services capabilities with IBM's Tivoli Netcool Carrier VoIP Manager. (Try saying that five times really fast after three Mojitos -- it's hard!) -- Light Reading
"Now, having prior knowledge that Hootie would deliver the musical sendoff sparked some anticipation for the event. Surely it would provide a just reward for a week of hard work and glad-handing with colleagues, partners, and customers from abroad.I just had no idea that the 90-plus minute tour through Hooties portfolio of No. 1s would send me down a trail of sweet memories of my beloved alma mater. It did that and much more. -- Bonesville.net
Network World: IBM's stealth work on application management
Bonesville.net:A little Hootie for the soul helps
Computer Business Review: IBM launches new application security software
Environmental Leader: IBM Releases Slew Of Efficiency, Carbon Management Tools
Computer Business Review: IBM introduces new data center energy management software
Light Reading: Major Vendors Kiss OSS
MediaCaster: New Service Assurance Architecture at TELUS
Tiffany Winman 12000065XB email@example.com Tags:  ibmpulse conference service-management pulse08 tivolipulse08 tivoli 2,489 Visits
Congratulations, you survived the thrilling experience of the Pulse conference in Orlando last week! :) I'm Tiffany Winman, the IBM Pulse community program manager, and I hope your Pulse experience was a magical one. ;) Now that the conference is over, you can stay in touch, in tune, and in sync--as Al likes to say--by being part of the ongoing online Pulse community.
Managing contacts you made at Pulse
You can manage Pulse contacts you made and help others find you by following these steps:
Sharing pictures and videos
You can share photos and videos on our Pulse group in Flickr. See sampling below. We know some of you still have some great Hootie and community pics out there! :) Follow these Flickr instructions if you're willing to share with the group.
Quick note to those of you who were brave enough to do a "live stories from Pulse" video moment: I'm still uploading these to YouTube, and will send out notices to our online Pulse community once I have them done. A big thank you for your participation!
Providing feedback on the conference
You can also help make the Pulse conference even better in 2009 or simply have some fun by sharing your favorites at Pulse by responding to one or more of the forum topics below.
1. How can we improve the Pulse conference for 2009?
Following real-time buzz
If you're fond of instant messaging, join our Pulse group on Twitter where the community shares announcements, blogs, and more on an ongoing basis. To get a snapshot of some of the past discussion, see the #ibmpulse hashtag. If you're new to Twitter, follow these instructions for a primer.
Thanks to all of those at the Pulse conference who participated in the review of our new community features and product designs. If you'd like to continue participating in such events, please join our Tivoli research volunteers group.
Thanks for being part of the Pulse conference experience this year, and we look forward to continued collaboration with you into the future.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  service business tivoli pulse08 pulse partner management ibm 2,653 Visits
I was unable to make the Business Partner Summit because I got into town too late - but I heard I missed one heckuva a time. Thanks to Felicity Carson for providing the following summary of the largest Tivoli Business Partner Summit to-date
Over 500 Tivoli Business Partners showed their commitment to IBM service management by attending the Pulse Business Partner Summit, making it the largest gathering of Tivoli business partners to date. Al Zollar opened the keynote address and thanked our valued partner community for their outstanding contributions to the Tivoli revenue and growth numbers. Alan Ganek, Bill Kribbs and Joao Perez presented the three key themes (Business, Skills and Revenue) to further empower our partners for growth.
The highlight of the Summit Keynote was the Tivoli Deployment Accreditation initiative where the first set of 85 Tivoli accredited business partners were announced. The Tivoli Deployment Accreditation initiative recognizes business partners who have made a significant investment in skills and certification by providing three levels of accreditationnamely A Level, AA Level and AAA Level. Titan Solutions and Streamfoundry (USA)
Absolutely now get the value of becoming a Tivoli Accredited business partner. Synnex and Ingram (Canada) said This event has delivered an opportunity for IBM Business Partners targeting similar markets gain value from sharing experiences
The Business Partner Summit concluded with a spectacular VIP Backstage Party for provided an excellent opportunity to relax and unwind and network with peers, executives and subject matter experts. Attendees from Apruycus (Netherlands) Love the worldwide village aspect and the opportunity to meet with business partners from Hong Kong, and around the world.
Al Zollar and Michele Grieshaber congratulated and recognized the accredited partners as well as the winners and finalists of the first ever Tivoli 2008 Business Partner Awards. Finalists and winners were selected from more than 40 outstanding nominations:
IBM Tivoli 2008 Business Partner Innovation Award
IBM Tivoli 2008 Service Management Award
Finalist: Toshiba Solutions Corporation
Finalist: Deloitte & Touche
In addition, over 50 business partners requested more guidance on Webcollage program that will enable them to directly syndicate Tivoli web content to their web sites.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  tivoli service points daily pulse08 pulse management online 1,643 Visits
For the past 7 months I have been leading a team of communicators all focused on introducing Pulse to the world, more specifically IBM clients and business partners. As I am preparing to leave for Orlando, I just cant believe that all the months of preparation are over and now its time to deliver what weve been promising as the Service Management event of the year. By the way if you or someone you know has not of heard of Pulse, I want to know your hiding place so I can visit when its time to invite the world to Pulse 2009. But for now, allow me the final indulgence of sharing what I find most exciting about Pulse 2008. . .
Pulse 2008 includes a compelling agenda of comprehensive education and unique networking opportunities. There will be everything from a full day dedicated to our business partners that includes an award ceremony, to industry user group meetings and analyst panels, to a social event a la speed dating with the best and brightest Tivoli technologists. There will be many announcements, including the launching of the 5 Entry Points to Service Management to help organizations jump start Service Management in their organization. I am also very intrigued by the buzz I have been hearing about the Tivoli-turned-IBM Software Group-wide initiative to build the greenest data center possible. I felt pretty good about reducing my carbon footprint when I started working from home and switched to curly light bulbs, but I can only imagine the difference a Fortune 500 corporation can make by mobilizing its forces to combat the global climate crisis.
Who wouldnt be jazzed about hearing what seven-time tour de France champion and cancer activist Lance Armstrong has to say? Why, I just realized that in addition to us both being Austinites, athletes, and parents, now Lance and I have Pulse in common too wait theres one more: I also hate cancer. Then theres John Wood, who left a wildly successful career at Microsoft to bring literacy to the third worlds children. This is one speech I have got to hear . . . I really want to know what motivates someone to trade in use of a private jet for a yak. And of course everyone has a favorite Hootie and the Blowfish tune theyll probably play mine at Pulse since I pretty much like all of them.
In addition to all of that I have already mentioned there will be so much more to experience. To help keep you informed during the event, we are deploying online community and social networking tools in a way that we have not done before at a conference. A bunch of us on the Pulse team will be blogging so come back and visit the Pulse blog often. We're looking forward to your comments. And be sure to sign up for the Pulse Twitter for mini-blogs throughout the conference. I really hope folks will take advantage of our online community and social networking tools during and after Pulse. This is really a topic for a separate blog but incase you were wondering, here are a few benefits the new online functionality can provide:
Make it easier to do business with IBM and community experts
Identify important business and IT trends and opportunities
Innovate and collaborate on business ideas and solutions that matter
Create long-term face-to-face and online connections
Facilitate knowledge transfer and skills training
Discover and leverage the wisdom of the community
See you all at Pulse, and remember . . . what happens in Orlando winds up on the Pulse Blog!