When people ask me what Tivoli does or what is service management, my first impulse is to launch into this:
IBM Service Management represents an evolutionary leap forward in managing services. IBM Service Management provides the integrated Visibility, Control and Automation™ that you need across business and technology assets to help overcome roadblocks to innovation. It enables you to better achieve your business objectives and maximize the value from all of the assets that support your operation.
But its even easier than that. We do what any good business must: save customers time and money, while enabling them to delight their own customers. For instance, the gecko and the hairdo keep telling you every day of your life how easy it is to save with them. What they don't tell you is that those savings would be impossible without loads of data housed in systems run on software that organizes chaos to help make business sense. That's what we do. Of course, there is a lot more to the story and we hope you'll come to Pulse for the rest.
Here's a little something to dance in your head while you score holiday gifts online this season:
At Pulse, we're going to showcase what we do best. We're also going to bring brand new solutions, roadmaps for forthcoming development, sessions with domain experts and real human clients, and solution demos that show you how to save money and keep customers coming back to you.
We'll have some fun too. I'll tell you more about that later.
Pulse 2012 is March 4-7 at the MGM Grand Hotel in Las Vegas, Nevada. Early Bird registrationcan save you up to $700 but the offer expires on December 16.
The Pulse Blog welcomes guest blogger, Beverly Lowry to share Sandy Carter's personal invitation to IBM Business Partners to Pulse.
While 2010 is coming to a close, extensive planning is in the works for Pulse 2011 to ensure it is a unparalleled experience for our Business Partners. The Business Partner Summit, Business Partner Cafe, Solution Expo, networking opportunities, and one-on-one meetings will all focus on helping Business Partners refine their strategy to design and deliver outstanding business services to their customers.
The exclusive Business Partner Summit will be held in conjunction with Pulse on Sunday, February 27. 92% of Business Partners surveyed at the 2010 Summit said it was a valuable use of their time. This year's Summit will include executive insights to Tivoli’s strategy and direction, along with many sessions designed to help you maximize performance and solidify how you and IBM can go to market together to drive business results. You will hear from industry, solution, sales, and marketing experts who will provide critical business information to help you identify where you can grow your business in 2011. Then the session-packed Pulse conference will provide the foundation of product and solution knowledge to jump-start that growth!
View this video from Sandy Carter, vice president, IBM Software Business Partners and Midmarket, as she extends a personal invitation to Pulse 2011 and the Business Partner Summit on Sunday, February 27. Then register to join us at Pulse!
At Pulse 2010, we announced Integrated Service Management, and a new Smarter Planet Theme: Product and Service Innovation, which provides organizations with an integrated means to design, deliver and manage business and IT services. In June, we're continuing the drum beat with Innovate 2010, a revamped and upgraded software and services conference, featuring hundreds of hands-on technical workshops and skill-building sessions. Innovate 2010 will feature an entire track – 16 sessions - devoted to Integrated Service Management.
Come to Innovate 2010 to see Integrated Service Management solutions that:
define an effective service strategy to gain unique competitive advantage
develop tools and processes across architecture, development, and operations for faster time to market
assure the health and performance of composite applications with faster problem identification and resolution
leverage new delivery options like virtualization, cloud computing and many more.
improve visibility into business activity and health indicators for smarter products and services to ensure continual service improvement
Sessions in the Integrated Service Management track include:
End to End Application Quality & Performance Management - Joseph P. Toomey, IBM; Bryan Chagoly, IBM
Closing the Gap between Development and Operations by Integrating Process, Tooling, and Data - Balachandar (Bala) Rajaraman, IBM; John Wiegand, IBM
Faster Releases by Development and Operations using Rational Asset Manager and Tivoli CCMDB - Derek D. Baron, IBM; Rich Johnston, IBM
How to Recover from and Avoid an Application "Heart Attack" (ROI models for Service delivery optimization and market survival) - Casey Plunkett, IBM; Michael T. Lundblad, IBM
Bridging the Deployment Gap - Deployment Planning and Automation - Daniel Berg, IBM; Hari Madduri, IBM; Leigh A. Williamson, IBM
Leveraging IT Cloud Environments to Bridge the Development/Operations Gap - Balachandar (Bala) Rajaraman, IBM; Leigh A. Williamson, IBM
Enhancing the Application Lifecycle With IBM Tivoli Composite Application Manager - Todd A. Kindsfather, IBM
Effective Management and Realization of IT Architectures - Daniel Berg, IBM; Michael Elder, IBM; Jonathan Stinton, IBM
Smart Testing Service with integration between IBM Rational Build Forage and IBM Tivoli Provisioning Manager - Yan Zhang, IBM; Man Sun, IBM; Allen Chia, IBM
Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest - Bertrand Durou, IBM; Christian Glockner, IBM
Transitioning to an IT Service Management (ITSM) Model - Colin ONeill, IconATG & OCSolutions
Using Rational and Tivoli Tools in IBM Systems and Technology Group Systems Test - David Mehaffy, IBM
Getting started with service strategy
Trends and developments in industry standards
Mind the Gap: converging software delivery and operations with process, training and tools - Carol Pollard, IBM; Dhiraj Gupta, Progressive Insurance; Michael T. Lundblad, IBM
Managing Smarter Services with Integrated Business Activity & Service Health Monitoring - Robert Sawyer, IBM; James Moore, IBM
Last February, we introduced Integrated Service Management at Pulse 2010 to an audience of 5500 from 66 countries worldwide to demonstrate how a dynamic infrastructure can provide the Visibility, Control and Automation businesses need to deliver innovative services and better serve customers on a Smarter Planet. Now we are bringing Integrated Service Management around the world with Pulse Comes to You (PCTY) 2010 local events.
Integrated Service Management enables organizations to deliver innovative services by providing Visibility. Control. and Automation.™ across their business. It provides the software, best practices and expertise to manage infrastructure, people and processes in the data center, across design and delivery, and tailored for specific industry requirements. At PCTY 2010, IBM Executives and Industry Leaders will share how Integrated Service Management can help IT, Line of Business, and C-level audiences deliver quality services, manage risk and compliance, optimize business investments and accelerate business growth. More will be announced as commitments are finalized.
For additional dates already scheduled, check the Pulse Comes to You (PCTY) 2010 website.
Today's Pulse blog is submitted by David Boye, IBM Program Manager for Tivoli Storage.
Interested in sharing your story about IBM's storage solutions at Pulse this year? The Pulse 2012 Call for Papers is in full swing! We encourage you to speak about how your storage management solutions help you maximize and protect information. Your session can address best practices or your companies' implementation story.
Your presentation might also outline insight into trends and dynamics that are shaping your industry. If you choose to follow this approach, describe any background materials you will be using to illustrate your point. Details are good! A thorough description of the best practices, value proposition, or technical aspects you plan to discuss will help us understand and evaluate the proposal.
And if you are interested in participating in a panel discussion related to your area of expertise, make a note of that in your submission.
Speaking at Pulse is a great way to increase your profile among a group of elite professionals and maximize your conference experience. And....clients and Business Partners who present at Pulse are eligible for complimentary admission to the conference (one per company, per session).
Some ideas for your Storage presentation could include:
Storage and Cloud: Discuss the role of storage in the cloud services and how your IBM storage solutions can restore operations quickly following any type of data disaster, while ensuring optimal utilization and performance of storage resources in the Cloud.
Application Protection: Discuss how to secures business critical application data for a wide variety of databases, mail programs, ERP solutions, and application servers, ensuring reliability and data integrity.
Backup and Recovery: Talk about how your company protects data by storing backup copies on offline and offsite storage, and employs multiple smart-data techniques to make data backups.
Business Continuity Service Level Protection: Discuss your requirements and implementation of IBM solutions for high data availability and quick recovery from downtime in order to stay competitive.
Storage Virtualization: Talk about how your company was able to reduce the complexity and costs of managing SAN-based storage environments. Discuss how IBM storage virtualization solutions helped you address this.
I was unable to make the Business Partner Summit because I got into town too late - but I heard I missed one heckuva a time. Thanks to Felicity Carson for providing the following summary of the largest Tivoli Business Partner Summit to-date
Over 500 Tivoli Business Partners showed their commitment to IBM service management by attending the Pulse Business Partner Summit, making it the largest gathering of Tivoli business partners to date. Al Zollar opened the keynote address and thanked our valued partner community for their outstanding contributions to the Tivoli revenue and growth numbers. Alan Ganek, Bill Kribbs and Joao Perez presented the three key themes (Business, Skills and Revenue) to further empower our partners for growth.
The highlight of the Summit Keynote was the Tivoli Deployment Accreditation initiative where the first set of 85 Tivoli accredited business partners were announced. The Tivoli Deployment Accreditation initiative recognizes business partners who have made a significant investment in skills and certification by providing three levels of accreditationnamely A Level, AA Level and AAA Level. Titan Solutions and Streamfoundry (USA)
Absolutely now get the value of becoming a Tivoli Accredited business partner. Synnex and Ingram (Canada) said This event has delivered an opportunity for IBM Business Partners targeting similar markets gain value from sharing experiences
The Business Partner Summit concluded with a spectacular VIP Backstage Party for provided an excellent opportunity to relax and unwind and network with peers, executives and subject matter experts. Attendees from Apruycus (Netherlands) Love the worldwide village aspect and the opportunity to meet with business partners from Hong Kong, and around the world.
Al Zollar and Michele Grieshaber congratulated and recognized the accredited partners as well as the winners and finalists of the first ever Tivoli 2008 Business Partner Awards. Finalists and winners were selected from more than 40 outstanding nominations:
IBM Tivoli 2008 Business Partner Innovation Award
IBM Tivoli 2008 Service Management Award
Finalist: Toshiba Solutions Corporation
Finalist: Deloitte & Touche
In addition, over 50 business partners requested more guidance on Webcollage program that will enable them to directly syndicate Tivoli web content to their web sites.
If you ever read this blog before, you already know that many of the guest celebrity speakers that have joined the Pulse or PCTY agenda have written at least one book. While the subject matter of the books by our guest speakers are mainly biographical with commentary on business, culture, and politics, none of our past speakers have been primarily fiction writers. This makes a lot of sense because we don’t do fiction at Pulse. On the contrary, we make great effort to demonstrate the reality of how Integrated Service Management is helping to build a smarter planet today.
Our colleagues in India are getting innovative with the recipe this week at PCTY in Delhi and Mumbai and are hosting guest speaker Chetan Bhagat, the best selling English language novelist in India’s history.
As a big fan of the first amendment to the US Constitution and the innate desire for humans to communicate thoughts, given the choice between resting idle or reading what is handed to me, I’ll read anything from a toddler’s board book to an electronics catalogue. However, like a moth to the flame, the fiction junkie in me is drawn to made-up stories of all genres. Naturally I am intrigued by the choice in celebrity guest speaker at PCTY India.
If you are lucky enough to attend PCTY in Delhi or Mumbai this week, give us your feedback on anything from the latest analyst insights, industrial expertise, technology and service offerings presented by the Tivoli team in India, and of course guest speaker, Chetan Bhagat, who plans to deliver a satirical speech about, “Riding out the Tough Times.”
I haven’t yet read anything by Mr. Bhagat, but I do know that I care not to ride out any tough time without the accompaniment of satire.
That is how many thousands will flock to Pulse in
Las Vegas Feb 8-12, 2009
It equals the sum of its proper divisors 1, 2 and 3.
That is how many ways you can save on Pulse
None of the above
All of the above
If you answered
"2. It equals the sum
of its proper divisors 1,
2 and 3.",
you are incorrect because some answers are more correct than others. And since
this is the Pulse blog and not the Math blog, the most correct answer is is
"5. all of the above"!
But anyway, the
real value of a multiple choice is when it saves you money, right? And who
couldn't use it these days? This blog entry reveals the multiple options you
can choose from to save big on Pulse registration. Take your pick from the
savings options here and register for Pulse 2009 today at
Pulse 2009 has set aside a limited number of guest passes for
Pulse 2009. Contact your IBM rep to find out if you qualify for a guest pass to
on the Early-Early Bird Rate
The Early-Early bird rate has been extended for 2 more weeks so
you can take advantage of the $1495 rate. Use the PULSE09EEBX code when
registering, but hurry – it expires November 10, 2008.
Government employees can attend Pulse at the discounted rate of
$1395. There is no code - simply indicate that you are a government employee on
the registration page. All government employees will be asked to present their
government issued id at check in.This
discount cannot be combined with any other discounts or promotions.
Pulse 2008 Alumni
Did your attend Pulse 2008? If the answer is yes, then you are
eligible for an alumni discounted rate of $1595.Simply use PULSE09ALUM as the promo code on the
registration page.This discount cannot
be combined with any other discounts or promotions.
Five or more clients from the same
organization can receive $100 off the current registration price. To obtain a
special code for this discount, call (888) 987-6545 or (781) 251-7864, 9-5 p.m.
EST, Monday-Friday. The discount must be arranged prior to registration and is
taken at the time of registration.
For the past 7 months I have been leading a team of communicators all focused on introducing Pulse to the world, more specifically IBM clients and business partners. As I am preparing to leave for Orlando, I just cant believe that all the months of preparation are over and now its time to deliver what weve been promising as the Service Management event of the year.By the way if you or someone you know has not of heard of Pulse, I want to know your hiding place so I can visit when its time to invite the world to Pulse 2009. But for now, allow me the final indulgence of sharing what I find most exciting about Pulse 2008. . .
Pulse 2008 includes a compelling agenda of comprehensive education and unique networking opportunities. There will be everything from a full day dedicated to our business partners that includes an award ceremony, to industry user group meetings and analyst panels, to a social event a la speed dating with the best and brightest Tivoli technologists.There will be many announcements, including the launching of the 5 Entry Points to Service Management to help organizations jump start Service Management in their organization. I am also very intrigued by the buzz I have been hearing about the Tivoli-turned-IBM Software Group-wide initiative to build the greenest data center possible. I felt pretty good about reducing my carbon footprint when I started working from home and switched to curly light bulbs, but I can only imagine the difference a Fortune 500 corporation can make by mobilizing its forces to combat the global climate crisis.
Who wouldnt be jazzed about hearing what seven-time tour de France champion and cancer activist Lance Armstrong has to say? Why, I just realized that in addition to us both being Austinites, athletes, and parents, now Lance and I have Pulse in common too wait theres one more: I also hate cancer. Then theres John Wood, who left a wildly successful career at Microsoft to bring literacy to the third worlds children. This is one speech I have got to hear. . . I really want to know what motivates someone to trade in use of a private jet for a yak. And of course everyone has a favorite Hootie and the Blowfish tune theyll probably play mine at Pulse since I pretty much like all of them.
In addition to all of that I have already mentioned there will be so much more to experience. To help keep you informed during the event, we are deploying online community and social networking tools in a way that we have not done before at a conference. A bunch of us on the Pulse team will be blogging so come back and visit the Pulse blog often. We're looking forward to your comments. And be sure to sign up for the Pulse Twitter for mini-blogs throughout the conference. I really hope folks will take advantage of our online community and social networking tools during and after Pulse. This is really a topic for a separate blog but incase you were wondering, here are a few benefits the new online functionalitycan provide:
Make it easier to do business with IBM and community experts
Identify important business and IT trends and opportunities
Innovate and collaborate on business ideas and solutions that matter
Create long-term face-to-face and online connections
Facilitate knowledge transfer and skills training
Discover and leverage the wisdom of the community
See you all at Pulse, and remember . . . what happens in Orlando winds up on the Pulse Blog!
The Pulse and User Group teams at Tivoli invite you to take advantage of an exclusive opportunity at your local Pulse Comes to You (PCTY) event. When your User Group members attend your local event, we'll reserve a VIP area dedicated for your networking, lunch and meeting space following the event. Or, you can choose a mini-booth to promote your user group and recruit new members.
For more information, contact Hope Ruiz at firstname.lastname@example.org.
The following videos feature Tivoli User Group members who leveraged PCTY Austin as an opportunity to meet up.
Whether you’ve already taken a spin with IBM, or you’ve been sitting it out waiting for a better partner, take the next step in deepening your understanding of what Integrated Service Management means for a smarter business infrastructure. . . deep in the heart of Texas!
At these events, you will hear how integrated service management from IBM is the way to optimize your infrastructure and manage complexity and risk. It's the way to deliver new, innovative services and dramatically change the economics of service delivery. It's the way to build a smarter planet.
Ready? Here we go . . .
Step One: Register for Houston or Austin or both of these complimentary one-day events.
Step Two: Implement service management solutions and apply best practices suited to enable IT, Line of Business, and C-level roles deliver quality services, manage risk and compliance, optimize business investments and accelerate business growth. Steve Mills can explain how in more detail.
Here’s a brief sample of what you’ll learn about at Pulse Comes to You in Houston and Austin:
Want to learn more before the event? Check out client sessions from Pulse at pulse.vportal.net including:
If you missed the Pulse Opening session you missed a movie, a play, results from the 2008 CEO Survey with some insights of future industry trends, and some powerful inspiration . . . here is the recap:
Over 4000 experienced the excitement of unlocking innovation with the Visibility, Control, and Automation of IBM Service Management at the Pulse Opening Session! Al Zollar opened the session with a mini movie about Tivoli.After the movie, Al introduced Steve Mills who took the stage to provide insight on how only IBM can provide short and long term solutions with the breadth and depth of the unmatched IBM portfolio of solutions. Then Al Zollar took the stage again to address the industrialization of IT, explaining how IBM Service Management helps ensure cost effective, quality service delivery that is business aligned and environmentally aware. Then Chris OConnor took the stage to moderate to moderate the Demonstration of Values, the story of fictitious corporation VCA Bike and Motorcycle that demonstrated how Tivoli can help businesses utilize existing resources to overcome business challenges in a tough market, launch new products on time within budget. Liz Smith then shared results from the 2008 CEO Survey, which collected input from over 1000 CEOs and Public Sector leaders worldwide to find out what they see as next major business impacts are and how that affects the enterprise of the future. Liz then introduced and explained the five entry points to Service Management: Discover, Monitor, Protect, Industrialize and Integrate.
Concluding Day One General Session was Lance Armstrong, seven-time winner of the Tour de France, but perhaps even more widely known as an individual dedicated to helping researchers cure cancer, inspiring all of us to have the courage to rise above lifes challenges. Lance candidly shared his personal story of how he discovered that cancer was the best thing that ever happened to him in showing him that his life would only get better. And did it ever get better! Following his record-breaking athletic career, Lance redirected his passion for his work in becoming a leader and activist on behalf of cancer survivors around the world. Inspiring more than 50 million people across the globe to wear the yellow LiveStrong wristbands in support of people living with cancer, even more to volunteer in our own communities to affect positive change in the world.
“Tivoli did a bang up job at Pulse 09 in Las Vegas. IBM Software Group’s narratives for vertical industries have rarely felt so crisp, and I have watched the company for 14 years now.” - James Governor, Redmonk
Did you miss Pulse
2009, this past February? If you did, you'll have a chance to see what Mr. Governor was talking about whenPulse Comes to You.
The convergence of the
physical and digital have inspired us to devise innovative products and
services inconceivable just 10 years ago. And now, new opportunities are
available for your business to create new services fueled by the billions
of smart devices in the world.Come
to your local Pulse event to see how we’re taking concepts and systems that
we created for managing digital assets and adapting them to manage physical
Whether you attended
the Pulse 2009,or you plan to
attend Pulse Comes to You or the global event in 2010, we welcome your
input on how to enhance the overall experience. Please post your
suggestions to the Pulse 2010
Save on Education
Continue to build
skills and earn certification. Pulse attendees can take 20% off the tuition
of select instructor-led on-line courses and 50% off Tivoli certification
exams. Click here for
If you are waiting for further details on the Pulse agenda before you register, then wait no more! Check out the Pulse Sample Agenda Builder where you will discover hundreds of sessions you just can't afford to miss for optimizing your organization's software, systems and services. You do not need to be registered for Pulse to navigate the Sample Agenda Builder and create your own personalized conference schedule. Get started now!
Note: You must register to attend any Pulse sessions.
A sample agenda does not reserve a session at Pulse.
Pulse Networking Begins Today
So now you've decided that you are going to Pulse. One of the top reasons you made the decision to attend Pulse is to take full advantage all the rich networking opportunities with the 6000-plus IBM experts, partners and clients in attendance. No need to wait until you arrive at the MGM in late February to start networking with other attendees. After you register for Pulse and receive your confirmation details, visit the Pulse SmartSite where all the excitement has already begun. Maximize your Pulse investment by getting a jump start and get to know everyone weeks before we cut the ribbon and open the expo on Sunday February 27.
The Pulse SmartSite is accessible today at www.pulsesmartsite.com and HTML5 smart phone browsers including Android, iPhone, Windows Mobile, and Blackberry Storm2, and of course onsite at event kiosks throughout the MGM Grand.
Feeling shy? Here's an icebreaker to start the conversation: