Pulse conference community blog
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  cloud-computing webcast tivoli ibm seamus service cloudburst pulse management mcmanus cloud 1 Comment 2,924 Visits
It’s a big day for Seamus. There has been a very important addition to his family today.
No, not the McManus family. The Cloud Family.
What’s that? No, Cloud is not the maiden surname of Mrs. Seamus McManus. Allow me to clarify: I’m talking about Cloud Computing. Yes, that’s right. Our Seamus is the father of Cloud Computing. I know the Pulse fans know all about it from the session "Aligning IT to Business - Competitive Advantage of Cloud Computing" that was featured at Pulse 2009 and Pulse Comes to You local events.
I have been thinking of Seamus a lot lately in anticipation of the arrival of this new addition christened, IBM CloudBurst. I really wanted to congratulate him, you know, pay my respects. And invite him to the webcast scheduled in honor of the arrival next Thursday. It’s going to be a big hit. BTW – you’re all invited, too.
So I did what anyone would do when looking for someone.
I looked Seamus up on Facebook.
To my dismay, my search netted eleven, yes - eleven Seamus McManuses. Who knew the name Seamus McManus was all that common? I only know of one.
I also know this:
If Seamus were a female, I would have found her on the first try. I know this for a fact because me and most of my lady friends of the hitched marital status include our maiden names on our Facebook profiles so long lost buddies can find us. It works. My BFF from 1st grade that I haven’t spoke to in about 20 years recently found me. No, she didn’t write LYLAS on my wall . . . yet.
Alas, most of the Seamus’s on Facebook have the cartoon instead of a personalized picture, so I still haven’t been able to connect with our hero. Can you imagine if my well-intended sentiments on the bouncing baby . . . . nebula? . . . (I don’t even know) went to the wrong guy? Embarrassing.
So will the real Seamus McManus please stand up?
Ok everybody. Let’s all give him a round of applause. Well done!
(And upload a personalized photo on your FB profile, already!)
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse08 pulse mills al management smith steve lance armstrong service zollar liz 2 Comments 2,989 Visits
If you missed the Pulse Opening session you missed a movie, a play, results from the 2008 CEO Survey with some insights of future industry trends, and some powerful inspiration . . . here is the recap:
Over 4000 experienced the excitement of unlocking innovation with the Visibility, Control, and Automation of IBM Service Management at the Pulse Opening Session! Al Zollar opened the session with a mini movie about Tivoli. After the movie, Al introduced Steve Mills who took the stage to provide insight on how only IBM can provide short and long term solutions with the breadth and depth of the unmatched IBM portfolio of solutions. Then Al Zollar took the stage again to address the industrialization of IT, explaining how IBM Service Management helps ensure cost effective, quality service delivery that is business aligned and environmentally aware. Then Chris OConnor took the stage to moderate to moderate the Demonstration of Values, the story of fictitious corporation VCA Bike and Motorcycle that demonstrated how Tivoli can help businesses utilize existing resources to overcome business challenges in a tough market, launch new products on time within budget. Liz Smith then shared results from the 2008 CEO Survey, which collected input from over 1000 CEOs and Public Sector leaders worldwide to find out what they see as next major business impacts are and how that affects the enterprise of the future. Liz then introduced and explained the five entry points to Service Management: Discover, Monitor, Protect, Industrialize and Integrate.
Concluding Day One General Session was Lance Armstrong, seven-time winner of the Tour de France, but perhaps even more widely known as an individual dedicated to helping researchers cure cancer, inspiring all of us to have the courage to rise above lifes challenges. Lance candidly shared his personal story of how he discovered that cancer was the best thing that ever happened to him in showing him that his life would only get better. And did it ever get better! Following his record-breaking athletic career, Lance redirected his passion for his work in becoming a leader and activist on behalf of cancer survivors around the world. Inspiring more than 50 million people across the globe to wear the yellow LiveStrong wristbands in support of people living with cancer, even more to volunteer in our own communities to affect positive change in the world.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  gore planet ibm climate tivoli pulse crisis rational global service our websphere choice vegas warming smarter copenhagen management summit las mgm al 4 Comments 4,356 Visits
So. We picked a guest speaker for Pulse, one of IBM’s flagship conferences. And this time it’s not a sports hero. This time we picked someone more renowned for his serious passion to save the world. For real. Our dude is busting his rump to save us from the fire and brimstone we’ll be swimming in when all the glaciers melt. And since we here at IBM have been talking the talk of building a smarter planet, I’m thinking our choice makes a lot of sense. Because the world wouldn’t be so smart if we all got dead. There’d be all these data centers floating about aimlessly. Just saying.
Ladies and Gentleman of the blogosphere, please put your fingertips on your keyboard and prepare to tell the rest of the interwebs that we are honored to host:
But if says he’s building an arc, I’m still not buying stock in the big box home improvement center that’s breeding grackles in its 40 acre parking lot. They’re chasing away all the song birds. I’m just saying.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  blackberry las-vegas pulse las vegas moment infrastructure itsm sam barack-obama obama todd ibm dynamic service palmisano it watson service-management tivoli management barack 2,459 Visits
So this week, the United States had a big moment. You know, the one right before Barack Obama was supposed to surrender his Blackberry. Yep, the oath. Well, technically we had two moments since he re-took the oath on Wednesday. But today is Friday, and as Mr. President has rolled up his sleeves to get to work on all his campaign promises and more, we humble IBMers continue ours.
With less than 15 days away from the second annual Pulse conference, some of us are just a tad anxious as we close in on the home stretch to February 8th. After all, Pulse 2008 was such a smashing success and we promised to make Pulse 2009 even more fantastic. That was a big promise. One we intend to make good on.
But I confess: we had a little help. From the world.
Amazing that a world with all its problems from global warming, to economic crisis to dwindling food, water, and energy resources would have the bandwidth to offer our little show a hand. You know what they say: “You want something done, give it to a busy world, right?” Or something like that, anyway.
The world may be getting busier, but it’s also getting smarter. And more instrumented and more interconnected. This realization led us to build Pulse through the lens of a busier, more challenged, but smarter planet. That’s when the Pulse team had a little moment of our own – our “light- bulb” moment, if you will.
Without giving too much away, I’ll assure you gentle blog readers that when you come to Pulse next month, you can expect to have your own moment: the moment when you realize just how the planet is becoming smarter with service management through a dynamic infrastructure - and what it means to you, your family, your community, and your business.
Joining the Pulse News Network for the duration of the conference are television journalists, Forrest Sawyer and SuChin Pak, who will be breaking all the big stories at Pulse, and they’ll want to know:
“Where you when you experienced the moment?”
See the three-part, Pulse News Network interview with Al Zollar: “Smarter infrastructure is by far our best path to creating new jobs and stimulating growth. We at IBM were asked to map this out by President-elect Barack Obama's transition team and our research shows that a $30 billion stimulus investment in just three areas -- smart grids, health-care IT and broadband -- could yield almost one million new jobs within one year.” Sam Palmisano Wall Street Journal, January 13, 2009 Oh, and by the way, if you haven't heard, Obama got to keep his Blackberry.
“Smarter infrastructure is by far our best path to creating new jobs and stimulating growth. We at IBM were asked to map this out by President-elect Barack Obama's transition team and our research shows that a $30 billion stimulus investment in just three areas -- smart grids, health-care IT and broadband -- could yield almost one million new jobs within one year.”
Wall Street Journal, January 13, 2009
Oh, and by the way, if you haven't heard, Obama got to keep his Blackberry.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  software phelps world's infrastrastructure green ibm industry for michael 2009 world pulse a insustries greener topics service management hot 3 Comments 5,111 Visits
IBM is proud to announce that Michael Phelps will address the audience at Pulse 2009 in Las Vegas, NV.
On August 16, 2008 Michael Phelps etched his name in Olympic history by winning his eighth gold medal of the Beijing Olympic Games, surpassing Mark Spitz for the most gold medals in a single Olympics. Seven of his eight wins set new world records, and with the addition of his six gold medals from the 2004 Olympics, Phelps has now won the most Olympic gold medals in history.
Phelps has been making waves in the world of sports since he was young. He tied the record for the most medals at a single Olympics in the 2004 Athens Summer Olympic Games when he earned six gold medals and eight medals overall. Already a sports legend at the age of 22, he has been named World Swimmer of the Year for three out of the last four years (2003, 2004, and 2006).
Although he is young, he has already had a lifetime of experiences—in the pool and out. He founded “Swim with the Stars”—the first ever Olympic Swimming Tour that travels the country to give kids the opportunity to learn from the best. He is also a national spokesperson for the Boys & Girls Clubs.
Phelps is the illustration of dedication and passion, practicing 365 days a year. His results speak for themselves.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  asset it vegas system maximo michael z las service recession oriented pulse soa computing architecture green smarter cloud obama phelps barak gq planet heroes sports tivoli ibm optimization management illustrated 1 Comment 3,328 Visits
SAVE ON PULSE REGISTRATION TODAY through FRIDAY 12/5 at http://www.ibm.com/software/tivoli/pulse/
Okay, okay. IBM Service Management might not be saving the world the same way heroes in a Hollywood movie would. But unseen heroes do exist. They may not be glamorous or even know they are heroes. You might know some of them. You might even be one of them. And right now, they are out in force doing their best to help businesses survive the [now official] recession. I'm not talking about the Fed, or Congress, or anyone on Wall Street. Who then? Not just who, but what. As in who does what.
Stay with me. I'll cut to the chase now.
In a nutshell, the digital and physical infrastructures of the world are converging to the point that global integration impacts every aspect of business. To run sustainable businesses, companies need to work smarter and integrate smart choices into day-to-day operations. IBM Service Management is made up of the smartest heroes, technology and strategies that can help your business survive the these tough economic times. Quite a leap in logic? Oh, ye of little faith! Miracles can happen when you've got purpose and innovation on your side. Want to know more? Come to Pulse for four action-packed days at the MGM Grand Hotel in Las Vegas, NV. Over 200 IBM clients, IBM executives and industry experts, aka "the Heroes" will showcase how IBM Service Management can deliver quality service on any scale, while addressing some of the most prominent global fascinations, including:
* What’s really going on with cloud computing
* Why a smarter planet requires a dynamic infrastructure
* How to save green by going green
Some of the sessions at Pulse include:
* Top Leadership Challenges in Service Management
* Delighting Your CEO with Exceptional Service Management
* Minimizing Risk and Maximizing Value with Governance for Service Management
* Achieving Converged Management of Business and IT Infrastructure
* Inhabiting the Smarter Planet: How a Dynamic Infrastructure Reduces Cost, Improves Services, and Manages Risk
* The Last Mile to SOA Success: Service Management
* "Out of Space, Power, and Money" -- Addressing Emerging Energy and Environmental Challenges
* Drowning in Data? -- Meet Tougher Service Level Requirements with Less Infrastructure
* Tame the Explosion of Information with IBM Information Infrastructure
* Balancing Risk with Opportunity: Security Trends and Strategies for Business Leaders
* Customer Panel: Tales from the Cutting Edge of Service Management
* Breaking Down the Barriers between Dev and Ops
* Taking the Next Steps on Your SM Journey
Visit the Pulse Web to register while there’s still time to save on registration. The Early Bird registration special of $1795 ends Friday, December 5, 2008. Then stick around and learn more about the following streams of our agenda:
As you align business processes and technologies to become more service-oriented, this stream will show how IBM Service Management solutions can optimize industry-specific services.
Learn how IBM Service Management solutions can help you leverage today’s “hot” technologies, augment business performance and minimize business risk.
We’ll explain best practices, Tivoli product roadmaps, customer experiences, implementation stories around IBM Service Management and more.
IBM IT optimization strategies, solutions, and roadmaps to help you manage across physical and virtual resources for greater IT efficiencies and improved business performance.We’re also offering labs and certifications to make sure you grasp the content and can take it back to share with your colleagues.
The drive for a smarter planet takes IT down a long-term path that also offers short-term successes for companies committed to the journey.
Important Dates for Pulse 2009
• Dec. 5, 2008 – $1795 Early bird deadline
• Feb. 8-12, 2009 – Pulse 2009 in Las Vegas, Nevada
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  business service tivoli pulse pulse08 partner management ibm 2,655 Visits
I was unable to make the Business Partner Summit because I got into town too late - but I heard I missed one heckuva a time. Thanks to Felicity Carson for providing the following summary of the largest Tivoli Business Partner Summit to-date
Over 500 Tivoli Business Partners showed their commitment to IBM service management by attending the Pulse Business Partner Summit, making it the largest gathering of Tivoli business partners to date. Al Zollar opened the keynote address and thanked our valued partner community for their outstanding contributions to the Tivoli revenue and growth numbers. Alan Ganek, Bill Kribbs and Joao Perez presented the three key themes (Business, Skills and Revenue) to further empower our partners for growth.
The highlight of the Summit Keynote was the Tivoli Deployment Accreditation initiative where the first set of 85 Tivoli accredited business partners were announced. The Tivoli Deployment Accreditation initiative recognizes business partners who have made a significant investment in skills and certification by providing three levels of accreditationnamely A Level, AA Level and AAA Level. Titan Solutions and Streamfoundry (USA)
Absolutely now get the value of becoming a Tivoli Accredited business partner. Synnex and Ingram (Canada) said This event has delivered an opportunity for IBM Business Partners targeting similar markets gain value from sharing experiences
The Business Partner Summit concluded with a spectacular VIP Backstage Party for provided an excellent opportunity to relax and unwind and network with peers, executives and subject matter experts. Attendees from Apruycus (Netherlands) Love the worldwide village aspect and the opportunity to meet with business partners from Hong Kong, and around the world.
Al Zollar and Michele Grieshaber congratulated and recognized the accredited partners as well as the winners and finalists of the first ever Tivoli 2008 Business Partner Awards. Finalists and winners were selected from more than 40 outstanding nominations:
IBM Tivoli 2008 Business Partner Innovation Award
IBM Tivoli 2008 Service Management Award
Finalist: Toshiba Solutions Corporation
Finalist: Deloitte & Touche
In addition, over 50 business partners requested more guidance on Webcollage program that will enable them to directly syndicate Tivoli web content to their web sites.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  service tivoli points daily pulse08 pulse management online 1,643 Visits
For the past 7 months I have been leading a team of communicators all focused on introducing Pulse to the world, more specifically IBM clients and business partners. As I am preparing to leave for Orlando, I just cant believe that all the months of preparation are over and now its time to deliver what weve been promising as the Service Management event of the year. By the way if you or someone you know has not of heard of Pulse, I want to know your hiding place so I can visit when its time to invite the world to Pulse 2009. But for now, allow me the final indulgence of sharing what I find most exciting about Pulse 2008. . .
Pulse 2008 includes a compelling agenda of comprehensive education and unique networking opportunities. There will be everything from a full day dedicated to our business partners that includes an award ceremony, to industry user group meetings and analyst panels, to a social event a la speed dating with the best and brightest Tivoli technologists. There will be many announcements, including the launching of the 5 Entry Points to Service Management to help organizations jump start Service Management in their organization. I am also very intrigued by the buzz I have been hearing about the Tivoli-turned-IBM Software Group-wide initiative to build the greenest data center possible. I felt pretty good about reducing my carbon footprint when I started working from home and switched to curly light bulbs, but I can only imagine the difference a Fortune 500 corporation can make by mobilizing its forces to combat the global climate crisis.
Who wouldnt be jazzed about hearing what seven-time tour de France champion and cancer activist Lance Armstrong has to say? Why, I just realized that in addition to us both being Austinites, athletes, and parents, now Lance and I have Pulse in common too wait theres one more: I also hate cancer. Then theres John Wood, who left a wildly successful career at Microsoft to bring literacy to the third worlds children. This is one speech I have got to hear . . . I really want to know what motivates someone to trade in use of a private jet for a yak. And of course everyone has a favorite Hootie and the Blowfish tune theyll probably play mine at Pulse since I pretty much like all of them.
In addition to all of that I have already mentioned there will be so much more to experience. To help keep you informed during the event, we are deploying online community and social networking tools in a way that we have not done before at a conference. A bunch of us on the Pulse team will be blogging so come back and visit the Pulse blog often. We're looking forward to your comments. And be sure to sign up for the Pulse Twitter for mini-blogs throughout the conference. I really hope folks will take advantage of our online community and social networking tools during and after Pulse. This is really a topic for a separate blog but incase you were wondering, here are a few benefits the new online functionality can provide:
Make it easier to do business with IBM and community experts
Identify important business and IT trends and opportunities
Innovate and collaborate on business ideas and solutions that matter
Create long-term face-to-face and online connections
Facilitate knowledge transfer and skills training
Discover and leverage the wisdom of the community
See you all at Pulse, and remember . . . what happens in Orlando winds up on the Pulse Blog!
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  system pulse kamen tivoli 2011 management dean maximo software hardware service ibmpulse z deka ibm 3,438 Visits
Introducing Dean Kamen, who will deliver the Guest Keynote at Pulse 2011, "The Future Belongs to Inventors"
As an inventor and physicist, Dean Kamen has dedicated his life to developing technologies that help people lead better lives. As an inventor, he holds more than 440 U.S. and foreign patents, many of them for innovative medical devices that have expanded the frontiers of health care worldwide. The array of products and technologies invented and developed by Mr. Kamen and the engineering team at DEKA is extremely broad. Two notable breakthrough medical devices invented and developed by DEKA are the HomeChoice™ portable dialysis machine, marketed by Baxter Healthcare, and the iBOT™ Mobility System, a sophisticated mobility aid developed for Johnson & Johnson. With the Segway™ Human Transporter, Mr. Kamen aspired to improve upon the most basic form of transportation, walking, by allowing people to go farther, move more quickly, and carry more without separating them from their everyday walking environment.
Among Mr. Kamen’s proudest accomplishments is founding FIRST (For Inspiration and Recognition of Science and Technology), an organization dedicated to motivating the next generation to understand, use and enjoy science and technology. In 2009, its flagship program, the FIRST Robotics Competition, will reach more than 42,000 high-school students on close to 1,700 teams in 40 regional competitions, seven district competitions, and one national championship. The FIRST Robotics Competition teams professionals and young people to solve an engineering design problem in an intense and competitive way.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse bhagat delhi 2010 enterprise-asset-manageme... ibm storage mumbai pcty india chetan integrated management tivoli security service 3,535 Visits
If you ever read this blog before, you already know that many of the guest celebrity speakers that have joined the Pulse or PCTY agenda have written at least one book. While the subject matter of the books by our guest speakers are mainly biographical with commentary on business, culture, and politics, none of our past speakers have been primarily fiction writers. This makes a lot of sense because we don’t do fiction at Pulse. On the contrary, we make great effort to demonstrate the reality of how Integrated Service Management is helping to build a smarter planet today.
Our colleagues in India are getting innovative with the recipe this week at PCTY in Delhi and Mumbai and are hosting guest speaker Chetan Bhagat, the best selling English language novelist in India’s history.
As a big fan of the first amendment to the US Constitution and the innate desire for humans to communicate thoughts, given the choice between resting idle or reading what is handed to me, I’ll read anything from a toddler’s board book to an electronics catalogue. However, like a moth to the flame, the fiction junkie in me is drawn to made-up stories of all genres. Naturally I am intrigued by the choice in celebrity guest speaker at PCTY India.
If you are lucky enough to attend PCTY in Delhi or Mumbai this week, give us your feedback on anything from the latest analyst insights, industrial expertise, technology and service offerings presented by the Tivoli team in India, and of course guest speaker, Chetan Bhagat, who plans to deliver a satirical speech about, “Riding out the Tough Times.”
I haven’t yet read anything by Mr. Bhagat, but I do know that I care not to ride out any tough time without the accompaniment of satire.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  call management information ibm expert wilderness superior cloud papers for speakers computing service tivoli pulse technology 2,231 Visits
With summer vacation coming to close, the kids are heading back to school, and once again it’s time to prepare for the harvest. For some, it’s a bittersweet time as kids venture out into the wildernesses of kindergarten through college. For others, it’s a welcome return to a routine of days begun without Finneas and Ferb, followed by the freedom to indulge in an intense focus on work without the whiny pitches of, “Maaahhhhmmeeeeeeeee! I need a snnnaaa-aaack” at regular intervals.
I hope you all had a good summer. Maybe you took a vacation. Me? If you’d been reading my blogs you won’t be surprised to hear that Central Texas destroyed every one of its existing heat records dating back to 1854, and along with it, my desire for my annual beach trip.
Heat exhaustion can do strange things to a person. Some see things like a mirage in a desert. Others might hear ringing in their ears. When I saw my vehicle’s thermostat register 130 F in my driveway, I listened for fire truck sirens.
Instead I heard the call of the wild, which emphatically told me to head north and keep going until I reached a glacier or something. Call of the wild? More like call of the brilliant ideas!
I was really glad I answered that call. It led me to a cabin in the North Woods of Minnesota on Lake Superior. Ok, it’s not a glacier but it used to be. After chilling for a while (under wool blankets!), I returned home recharged and ready for the harvest. For Pulse, our harvest goals include recruiting 300 Service Management experts to speak at Pulse 2010 by October 16.
Have you heard our call for brilliant ideas? It goes like this:
ME: Calling All Service Management experts to propose topics to present at Pulse 2010. Submit proposals to http://www.ibm.com/software/tivoli/pulse/
300 proposals reflecting brilliant expertise on the following themes will be notified of acceptance for Pulse 2010 by November 16, 2009.
Four Pulse Streams with 14 Tracks:
Service Management and Information Technology Stream
Service Management for Enterprise Operations Stream
Service Management for Business Leaders Stream
Service Delivery Lifecycle Management Stream
Client Speaker Benefits
Call for Papers Submission Hints
Clients should submit an abstract of 100 words that reflects a well- organized, well-written description of what the presentation will cover.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  service rudolph lance armstrong the misfit hootie cat 2008 ibm management pulse10 wood isle pulse service-managment keyboard geek pulse08 john toys and blowfish 2,489 Visits
While diligently working on a very productive Friday afternoon (seriously!), I ran into an old friend online. I know what you’re thinking, “Jen’s been wasting time on Facebook again.” But it’s not like that, ya’ll. While planning out a strategy for Pulse 2010 communications, I decided to try and get to know some of the new friends that www.facebook.com/ibmpulse has made lately. It’s important to know your audience before blasting off something awkward in social cyberspace that provokes an encore performance from Keyboard Cat.
“All proceeds go to Room to Read, building schools and libraries for children in developing countries around the world.”
Pulse 2008 veterans, it’s pop quiz time! Who is the founder of Room to Read and what high paying gig did he walk away from to change the world through literacy?
A. Lance Armstrong
I still think I'd rather donate cash to Room to Read than buy a shirt with that kind of proclamation.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  maximo future phelps ibm back al world the michael zollar to vegas management z pulse optimization service system it 2 Comments 3,874 Visits
The holidays are over. Did ya have a good one? Great! Glad to hear it. Me too. Now it’s time to get back to work. And that means getting back to the future. As in the immediate, impending future.
I’m not talking about getting back into the gym so you can sport a great shape in time for spring break. I’m talking about getting back to preparing for your future, as in securing the longevity of your business in 2009.
One of the easiest ways you can ramp up momentum for a fast start in 2009 is by planning your personal agenda for Pulse in Vegas from February 8-12. What I mean is that whether or not you’ve registered for Pulse 2009 yet, you are invited to create a virtual schedule of the Pulse conference sessions with our Online Agenda Builder. You can select which sessions you want based on what is most relevant and enhancing to the objectives associated with your role in your business and industry. The Online Agenda Tool enables you to explore the Pulse agenda, which you can organize by track, topic, speaker, time of day, labs, expo . . . whatever! Did I mention that you don’t have to be a registered attendee to use this tool?
Don’t you always get jazzed when planning a trip? Of course you do. But we know it’s tough out there. Taking exciting trips is something many of us delay until we feel better about spending money. That’s exactly why we’ve invited 200 expert clients speakers to share how they leveraged the hardware, software and services of IBM Service Management, for everything from the IT convergence with business, to incident and problem management. IBM Executives and industry leaders will share how IBM Service Management can deliver quality service on any scale, while addressing some of the most prominent global fascinations, including what’s really going on with cloud computing why a smarter planet requires a dynamic infrastructure. You’ll get more service management bang for your buck for years to come in four action-packed days this February.
Pulse is a one of a kind opportunity that is knocking now – right at the time you need it. Anyone with a stake in Chemicals & Petroleum, Electronics, Manufacturing, Telecommunications, Energy & Utilities, Retail, Banking, Insurance, Defense, Travel & Transportation, Energy & Efficiency, Virtualization, Business Resiliency, Storage & Information Infrastructure, and Managing System Z should consider attending Pulse a top priority.
Still not convinced? Check out your options with the Pulse Online Agenda Tool. This simple and free exercise is sure to give you inspiration and motivation for the New Year, and justification for making the trip that could jump start recovery or secure long-term survival.
Really. Go on give it a try!Agenda Builder
Get to Pulse and get back to the future with security, prosperity, and longevity. That’s what I’m talking about.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  it free ibm service industry infrastructure management jams 2009 webcast ism green pulse operations registration asset enterprise delivery eam 1 Comment 3,779 Visits
You know who you are. You are always the first in line for everything. And it pays off. Or at least it usually does. I don’t know if you ever got that iPhone but I know you saved $600 on Pulse 2008 registration. And even though Pulse 2009 registration won’t open until later this month, I bet you’ll be the first to get your sneak peek at what we’ll be showcasing at the conference February 8-12.
How’s that, you say? With the new IBM Service Management Jams FREE weekly live webcast events. Each ISM Jam offers a glimpse into the strategy and technology you’ve come to expect at Pulse, including the latest in thought leadership, solution deep dives and real-world experiences from those of you that manage IT, service delivery and operational infrastructures of every kind – across every major industry. Bring your questions and come prepared for a lively discussion because each of the ISM Jams are hosted by IBM Service Management experts and include 30 minutes of live Q&A.
So stay tuned for Pulse Early Bird Registration and jump-start your Pulse experience in 2009 with the ISM Jams each Tuesday at 12:00 p.m. ET.
September 9, 2008
Speakers: Tony Pearson and Dave Merbach
September 16, 2008
Speaker: Kieran Moynihan
September 23, 2008
Speaker: Al Zollar
Speaker: Doug Brown
Speaker: Zarina Stanford
Speaker: Laura Sanders
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  john wood microsoft pulse swissre service pulse08 management soa 2,638 Visits
The momentum continued at Pulse on Tuesday beginning with the exciting sounds Metropolis, welcoming Pulse go-ers to Day 2 of the General Session with a chorus of Lets See How Far We Go. . . a phrase that would reveal the spirit of the day.
Al Zollar started the session off, which took on the theme of how the convergence of business and IT can enable organizations to optimize investments, accelerate business growth and manage risk and compliance. Al introduced Robert Le Blanc, who illustrated the now is the time for IT to transform processes via the Service Oriented Architecture (SOA) and how Service Management is the key to that successful transformation. Like Liz Smith the day before, Robert cited the 2008 CEO Survey feedback that reflects consensus that the market is now more responsive with more flexible environments and that business model innovation is what will drive success to the next level. Robert further supported this with success stories from Aetna and Boeing, underscoring how service management is critical for SOA success.
Next Al introduced Laura Sanders who talked about the IBM Service Management roadmap with linkages to SOA across all segments and shared her insight on the integration of the Tivoli portfolio and new product announcements. Laura invited members of her team to the stage who demonstrated how the Tivoli Enterprise Portal can be used to gain Visibility, Control, and Automation to discover and mitigate an SLA violation risk in an enterprise. Laura closed her presentation by urging attendees to come to the Guru Galaxy to say, Show me the Code! to the experts during this 2 hour Q&A social event.
Al took the stage again to introduce Christoph Locher of Swiss Reinsurance Company, a loyal IBM customer. Christof provided an IBM client perspective of IBM Service Management, outlining end-to-end change management within the infrastructure of a premier financial enterprise. Christof congratulated Al Zollar for the decision to acquire Maximo, emphasizing that he now is relieved with the support and services his business has been provided.
Finally, our featured guest speaker, John Wood, was introduced by Al Zollar. John Wood is founder and CEO of the award-winning non-profit organization, Room to Read, and author of Leaving Microsoft to Change the World. John shared how one vacation from Microsoft introduced him to poverty stricken Nepalese school. When John expressed dismay at the utter lack of appropriate books for educating the children, the school headmaster challenged and inspired him by suggesting that perhaps one day he might return with books. John did return, and kept returning. Combining his passion for worldwide literacy with the discipline of a successful global business, John led Room to Read in establishing over 5,180 libraries, building 442 schools, funding over 4,036 long-term scholarships for girls, publishing 2 million books and also donating over 2 million books all in all impacting the lives of over 1.7 million students worldwide.