This year at Pulse, we will be running another Cloud Service Management Simulator Workshop. If you are interested in attending, please send an email to firstname.lastname@example.org.
What is it? -The IBM Cloud Service Management Simulator Workshop is a hands-on, interactive simulation game which focuses on the challenges and business value of implementing service management best practices in the context of a realistic scenario. -During the workshop, you'll use gaming and role-playing dynamics to mirror the real-world interaction between IT and the business, from both a strategic and operational perspective.
-Over the course of the session, you will experience a transformation from chaos to order, and learn how the right balance of speed, accuracy, and prioritization in problem solving can translate into a superior business outcome.
What's in it for you? -Accelerated and breakthrough understanding of ITSM and ITIL best practices, which you can take back to your company to assess how these can contribute to your organization. -Better understanding of how the effectiveness of IT processes impacts the business.
-A fun interactive experience!
When is it? -Sunday, March 4th, from 2:00pm to 5:00pm, -MGM Grand Hotel, Las Vegas - Room 306 (Level 3 of the hotel conference center)
-We deliberately chose this day and time, as it does NOT conflict with any other sessions.
Governments are facing increased challenges from budget constraints and lack of resources while service to citizens becomes more demanding. Pulse 2012will explore these issues and more, to help attendees learn how to optimize government infrastructure and deliver ultimate business value to citizens.
Pulse 2012attendees will hear from diverse clients like City of Cambridge, Boston College, Tulane University, City of Dubuque and NC State University who will discuss today's government challenges, on topics ranging from leadership and innovation in smarter cities, to managing assets in a regulatory environment and moving to the Cloud to achieve significant benefits.
Pulse 2012will also be featuring the newest technology initiatives and next-generation solutions offered by IBM and our business partners, including:
IBM Solutions for Smarter Cities demonstration which will show how IBM’s solutions can help improve city operations and incident response, reduce crime and traffic congestion, increase worker productivity and reduce water consumption.
IBM's Smarter Buildings demonstration which focuses on IBM Intelligent Building Management. The solution provides key analytics through a consolidated, role-based view of data in two key areas — energy and facilities management — helping building owners, operators and managers increase building management effectiveness and energy efficiency, with lower operating costs.
IBM TRIRIGA Facilities Management solution is a visual interface to manage space used by enterprises to identify under-utilized facilities, increase space utilization and streamline move management.
IBM TRIRIGA Lease Accounting for Assets and Facilities which delivers advanced analytics and financial controls to accelerate preparedness and compliance for the new lease accounting standards.
We look forward to seeing see you at Pulse!
Keep visiting our blog ibm.com/blogs/pulse for more updates. For more information on our energy and utilities industry solutions, visit http://ibm.co/zBczoE
When people ask me what Tivoli does or what is service management, my first impulse is to launch into this:
IBM Service Management represents an evolutionary leap forward in managing services. IBM Service Management provides the integrated Visibility, Control and Automation™ that you need across business and technology assets to help overcome roadblocks to innovation. It enables you to better achieve your business objectives and maximize the value from all of the assets that support your operation.
But its even easier than that. We do what any good business must: save customers time and money, while enabling them to delight their own customers. For instance, the gecko and the hairdo keep telling you every day of your life how easy it is to save with them. What they don't tell you is that those savings would be impossible without loads of data housed in systems run on software that organizes chaos to help make business sense. That's what we do. Of course, there is a lot more to the story and we hope you'll come to Pulse for the rest.
Here's a little something to dance in your head while you score holiday gifts online this season:
At Pulse, we're going to showcase what we do best. We're also going to bring brand new solutions, roadmaps for forthcoming development, sessions with domain experts and real human clients, and solution demos that show you how to save money and keep customers coming back to you.
We'll have some fun too. I'll tell you more about that later.
Pulse 2012 is March 4-7 at the MGM Grand Hotel in Las Vegas, Nevada. Early Bird registrationcan save you up to $700 but the offer expires on December 16.
And any other awesome firm that is willing to collaborate with IBM by showcasing your business and technology leadership at Pulse.
The benefits are simple, but long reaching. We estimate over 7000 people will pass through the Pulse Expo. And with them, limitless opportunities to progress and develop leads in an environment super charged with the brightest talent, sharpest skill and most focused energy in the industry. If you were there last year, you know what I am talking about and are probably already committed to a Pulse 2012 sponsorship.
Although half of the sponsorship opportunities are still available as of today, they are being scooped up faster than previous years. Friends, now is the time to lock in your Pulse 2012 Expo Sponsorship. Book before December 16 and save a hefty $5K, unless you are a Pulse 2011 Sponsor Alumnus, then you save $10K. These are going fast, and it's no wonder. Just don't say I didn't tell you about it.
With two weeks this weekend (edited 11/4/11) to pull your Pulse 2012 session proposal together, we thought it might be helpful to share some examples of abstracts from accepted proposals from last year. Keep in mind that this year's theme is Business Without Limits and we are seeking to understand how you gained visibility, control and automation to deliver better business outcomes. Scott Hebner talks a bit about our plans for Pulse 2012 in this video invitation, but let us know @ibmPulse if you have any questions. Don't forget to register during early bird registration by December 16 if you do not plan to speak at Pulse and attend the conference complimentary. Early Bird registration can save you up to $700 off registering onsite.
Examples of Paper Proposals at Pulse 2011
Session title: Citi's Initial Experiences in Creating a Global Development Cloud
Session abstract: In 2010, Citi embarked on a project to create a cloud computing environment for its global application development organizations. This presentation by the executive responsible for the development project provides insights to Citi's experiences in the areas of defining the business problem being solved, defining user requirements, technology and product selections, and challenges experienced in getting the cloud into production in late 2010.
Session title: How Aetna Achieved Major Savings in Storage Management with Tivoli Storage Productivity Center 4.2 -- WIth an Update on TPC Future Directions from IBM
Session abstract: Come to this session to hear how Aetna achieved a fifty percent reduction in the time needed to manage their storage environment by upgrading to Tivoli Storage Productivity Center (TPC) 4.2. This savings was achieved through a combination of deploying TPC's storage resource agent technology, reducing problem determination time through TPC's enhanced topology views, and accelerating decision-making as a result of improved data availability, quality and accuracy provided by TPC. Thanks to these improvements, Aetna was able to reassign several full-time employees to new strategic initiatives. In addition, this session will give a preview of IBM's strategy and future plans for Tivoli Storage Productivity Center.
Session title: How Tata Consulting Helps Drive Efficiency Gains with Maximo at an International Paint Company
Session abstract: Tata Consultancy Services (TCS) is a leading global IT services organization and an IBM Premier Business Partner. TCS IBM-certified experts provide full service consulting and implementation of IBMs Maximo and Tivoli suite. TCS has several success stories in deployment of Asset Management solutions. One such implementation was for a leading global industrial paints manufacturer, for which TCS integrated multiple versions to a single global instance of Maximo 6. It was deployed over 20 sites, and made available in various languages supporting multiple operations including Maximo Mobile Inventory Manager. Complex workflows were configured for purchase order and work order approvals, which in turn called functions to automatically print and email the approved records. The system was integrated with multiple enterprise systems in various operating units like Oracle Apps, APPX & SCADA. The solution resulted in high system availability, less failures and improved stability.
Session abstract: Upgrading mission-critical software that runs a 24x7 distributed scheduling operation in a large enterprise, with thousands of endpoints, is a daunting task. This presentation will highlight some of the challenges that were overcome in order to upgrade the MetLife job scheduling environment from a legacy Tivoli Workload Scheduler (TWS) 8.2.1 infrastructure to a modern TWS 8.4 infrastructure, while minimizing risk and avoiding downtime. Fix Pack 5 fixes/enhancements will also be covered in this presentation.
Proposals will include a 100-word abstract that outlines a unique organizational experience based on, but not limited to, one of the following scenarios:
Cloud deployment and management: share your journey with cloud and discuss techniques for deploying, managing and securing your cloud environment
Asset Management: how has your organization achieved greater efficiency in asset management by managing traditional IT, physical, and emerging smart assets
Service availability and performance; advancements in increasing service availability and quality including visibility of services and the networks, systems and applications supporting them
Service provider networks and services; how you leveraged IBM solutions to deploy and manage new next generation services (4G, cloud)
Stories about innovation and transformation; including smart buildings, smart grid, smart healthcare; and how IBM helped your organization deliver new types of products and services
Service delivery: Discuss how IBM solutions helped you achieve greater levels of collaboration across development and operations; how automation has helped you achieve greater levels of agility
Security, risk and compliance; how your organization has improved its security, risk or compliance posture with automated threat, identity, access and security controls.
Industry-specific implementations that explore how your organization implemented an industry-tailored service architecture and how this played a role in innovation and/or service delivery
Virtualization: discuss your solutions for provisioning, scheduling, storage and optimization of hybrid, virtualized environments and their impact on efficiency and cost-savings
Your abstract should include:
Initial business challenges and objectives
Statistics about your deployment layout and company
The IBM solution/products applied by your organization
How the IBM solution/products help address the pain points
Today's Pulse blog is submitted by David Boye, IBM Program Manager for Tivoli Storage.
Interested in sharing your story about IBM's storage solutions at Pulse this year? The Pulse 2012 Call for Papers is in full swing! We encourage you to speak about how your storage management solutions help you maximize and protect information. Your session can address best practices or your companies' implementation story.
Your presentation might also outline insight into trends and dynamics that are shaping your industry. If you choose to follow this approach, describe any background materials you will be using to illustrate your point. Details are good! A thorough description of the best practices, value proposition, or technical aspects you plan to discuss will help us understand and evaluate the proposal.
And if you are interested in participating in a panel discussion related to your area of expertise, make a note of that in your submission.
Speaking at Pulse is a great way to increase your profile among a group of elite professionals and maximize your conference experience. And....clients and Business Partners who present at Pulse are eligible for complimentary admission to the conference (one per company, per session).
Some ideas for your Storage presentation could include:
Storage and Cloud: Discuss the role of storage in the cloud services and how your IBM storage solutions can restore operations quickly following any type of data disaster, while ensuring optimal utilization and performance of storage resources in the Cloud.
Application Protection: Discuss how to secures business critical application data for a wide variety of databases, mail programs, ERP solutions, and application servers, ensuring reliability and data integrity.
Backup and Recovery: Talk about how your company protects data by storing backup copies on offline and offsite storage, and employs multiple smart-data techniques to make data backups.
Business Continuity Service Level Protection: Discuss your requirements and implementation of IBM solutions for high data availability and quick recovery from downtime in order to stay competitive.
Storage Virtualization: Talk about how your company was able to reduce the complexity and costs of managing SAN-based storage environments. Discuss how IBM storage virtualization solutions helped you address this.
The Pulse and User Group teams at Tivoli invite you to take advantage of an exclusive opportunity at your local Pulse Comes to You (PCTY) event. When your User Group members attend your local event, we'll reserve a VIP area dedicated for your networking, lunch and meeting space following the event. Or, you can choose a mini-booth to promote your user group and recruit new members.
For more information, contact Hope Ruiz at email@example.com.
The following videos feature Tivoli User Group members who leveraged PCTY Austin as an opportunity to meet up.
Whether you’ve already taken a spin with IBM, or you’ve been sitting it out waiting for a better partner, take the next step in deepening your understanding of what Integrated Service Management means for a smarter business infrastructure. . . deep in the heart of Texas!
At these events, you will hear how integrated service management from IBM is the way to optimize your infrastructure and manage complexity and risk. It's the way to deliver new, innovative services and dramatically change the economics of service delivery. It's the way to build a smarter planet.
Ready? Here we go . . .
Step One: Register for Houston or Austin or both of these complimentary one-day events.
Step Two: Implement service management solutions and apply best practices suited to enable IT, Line of Business, and C-level roles deliver quality services, manage risk and compliance, optimize business investments and accelerate business growth. Steve Mills can explain how in more detail.
Here’s a brief sample of what you’ll learn about at Pulse Comes to You in Houston and Austin:
Want to learn more before the event? Check out client sessions from Pulse at pulse.vportal.net including:
You might have heard the news today that the Austin City Limits Festival, one of the crown jewels of my hometown’s economy, announced the schedule for the three day September music festival. From Rock & Roll Hall of Famer Stevie Wonder to newer favorites Coldplay and Arcade Fire, ACL 2011 will offer the best of the best.
And if the best roadshows always include a gig in Austin, then Pulse Comes to You is no exception. This year, Pulse makes a stop in the Live Music Capital of the World, which has also earned the moniker Silicon Hills for a concentration of diverse technology innovation and the beauty of the Central Texas Hill Country.
Leading the lineup at Pulse Comes to You in Austin is a keynote on Integrated Service Management for a Smarter Planet, followed by four tracks of break out sessions including Managing the Virtual World, Compliance – Protecting the Organization, Optimizing Your IT Investment, and Managing Your Assets. The all day June 9 event at the Westin Domain starts at 8:30 am, includes lunch at noon, and wraps up with a networking reception at 4:00 pm. Register for this free event today.
Sorry there won’t be any Pulse Palooza at PCTY Austin, but they don’t call Austin the Live Music Capital of the World for nothing. Go to the Austin Chronicle and see what’s happening in A-Town after hours!
Not that any of you are going to be tempted to hop up on stage during a PCTY Austin session, snatch the mike from the speaker, and insult them while praising another speaker. . . but if you were, well, we don’t cotton to that around here. Just saying.
In this video blog, IBM VP of Tivoli Strategy and Development Jamie Thomas, Turbo Todd, and Scott Laningham discuss the marriage of Integrated Service Management and Business Process Management at Impact.
What? You were expecting royal gossip on William and Kate on the Pulse blog? LOL
Wait! Don't go! I'll give you five good reasons to watch the video, which also happen to be five good reasons to support a marriage of integrated service management and business process management. Which also happen to be five CRAZY issues IBM is addressing with Integrated Service Management with the help of Jamie’s insight and leadership. I'll even tell you where to get more information on each.
How can Integrated Service Management help organizations facilitate the cultural shift required for successful business transformation? Learn more.
How do you cross the chasm between application development and the operational domains? Learn more.
How can your organization manage and optimize the lifecycle of an asset? Learn more.
How do you build Security into the design to get ahead of threats? Learn more.
How can the DeveloperWorks community benefit from Integrated Service Management Connect? Learn more.
Thanks, Jamie. Not only are you tremendous asset to the development and strategy of Integrated Service Management, but you are also a member of the growing body of IBMers proving that women are perfectly suited to technical leadership. Brava!
I do not visit relatives during the holidays anymore. Especially if it involves air travel. It all started when I got engaged in 2000. As twenty-somethings that hadn’t quite cut the apron strings from each of our families (both ½ day plane trip from Austin, TX) we decided to spend half of our two-week break in Florida with his family and the other half in North Carolina with mine. A great plan, right? Not. The trip was clearly cursed by the travel gods as way too ambitious during the holidays. In Florida, husband-to-be spent the day in the infirmary at Disneyland before requiring emergency dental surgery. In NC, while everyone worried they’d lose power because of Y2K, I thought I was dying of the flu. Literally adding insult to injury, the airline lost our luggage on our way home.
You’d think that trip was enough to render me superstitious against Christmas travel. But fast-forward a couple years into my newlywed era when I was eager to take the show on the road again, this time to introduce my beautiful baby girl, who by then was 18 months old and teething. She also had a minor ear infection, but she had a lot of those back then and if we stayed home for every one we’d never make it out for groceries. A quick trip to the pediatrician confirmed that air travel was perfectly safe as long as we continued her antibiotics. Parents of the world, you know what antibiotics can do to a toddler’s digestive tract.
But the trip was great! And everything would have been just fine if the baggage handlers had not gone on strike while we were en route back to Austin. What should have been a 50 minute layover in Memphis turned into three days with no bags, no car seat, no stroller, no clean clothes, and worst of all, no diapers. Somehow we were able to convince the airline to provide us a hotel room, while others were provided the comfort of the airport furniture. Grateful to have a bed and bath, we still had none of the other toddler necessities listed above and no way to get them. Memphis, we learned, has no sidewalks, at least not any near our hotel. Complicate that with the fact that the city was thawing from an ice storm. Even if we found an open restaurant, walking meant risking a broken hip or being hit by a car skidding on ice. Thankfully, the hotel manager took pity and drove me to Wal-Mart for supplies. But that holiday trip did me in. Since then, I have not only stayed right in my own house at Christmas (with hoarded supplies, of course) but I have also acquired respect for and fear of the baggage handlers union.
We all have our travel horror stories, but maybe fewer of them will include the loss of luggage now that the folks of Amsterdam Airport Schipol figured out a way to leverage Integrated Service Management to create a smarter luggage processing system.
Could the days of me pining away for long distance relatives at the holidays be over because of smarter baggage handling, or will the travel gods come up with some other way to make me to stay home in December?
Next week, I'll be attending my first Pulse conference, and I have a full slate of activities planned:
Sunday afternoon, I will be participating in our ISM Simulator Workshop
session. The workshop facilitator will be our own ITIL 'rock star',
Ivor MacFarlane, and the audience will be made up of IBM customers and
business partners. The workshop participants are in for a terrific
one-of-a-kind interactive learning session that will confuse, frustrate
and challenge them. Ultimately, they will come away with a better
understanding of how to significantly bring IT services into better
alignment with their business goals and strategies. And they'll also
come to realize that those goals can be much more easily pursued via
enhanced visibility, control, and automation—the overarching themes of
the modular approach IBM takes with service management.
Monday and Tuesday from 11am to noon, I will be attending the
Integrated Service Management Simulator Overview breakout session. In
this session, you can get a preview of how the simulator highlights the
challenges and business value of implementing Service Management best
practices, and learn how your organization might benefit from your own
team-building and thought-provoking simulator session.
I will be working at the ISM Virtual Simulator ped in the Best
Practices Zone. In this cutting edge video game, you can experience
issues affecting service management and corporate profitability in a
simulated organization. You will be given the opportunity to run your
own business, and will gain a better understanding of challenges facing
different people in a company, the value of processes and tools, and how
various parts of the company positively and negatively affect the
hypothetical company’s performance.
forward to seeing you at our breakout session!...and be sure to stop by
our ped and get your game on! And if you are not one of the lucky ones
attending the workshop, fear not - - we can also conduct a private
Simulator Workshop session for your employees, at your site. If you are
interested in your own session, send an email to firstname.lastname@example.org.
You are cordially invited to participate in the IBM Service Management Simulator Workshop (Cloud version) at Pulse on Sunday, February 27th from 12-3pm. The workshop is a hands-on simulation game which focuses on the challenges and business value of implementing Service Management best practices in the context of a realistic and exhilarating scenario. During the workshop, you'll use gaming dynamics to mirror the real-world interaction between IT and the business, from both a strategic and operational perspective. By attending the workshop, you will achieve an accelerated and breakthrough understanding of ITSM and ITIL best practices, a reinforcement of key concepts and information you can take back to your company to assess how ITIL best practices can contribute to your organization, and a better understanding of how the effectiveness of IT processes impacts the business.
If you are waiting for further details on the Pulse agenda before you register, then wait no more! Check out the Pulse Sample Agenda Builder where you will discover hundreds of sessions you just can't afford to miss for optimizing your organization's software, systems and services. You do not need to be registered for Pulse to navigate the Sample Agenda Builder and create your own personalized conference schedule. Get started now!
Note: You must register to attend any Pulse sessions.
A sample agenda does not reserve a session at Pulse.
Pulse Networking Begins Today
So now you've decided that you are going to Pulse. One of the top reasons you made the decision to attend Pulse is to take full advantage all the rich networking opportunities with the 6000-plus IBM experts, partners and clients in attendance. No need to wait until you arrive at the MGM in late February to start networking with other attendees. After you register for Pulse and receive your confirmation details, visit the Pulse SmartSite where all the excitement has already begun. Maximize your Pulse investment by getting a jump start and get to know everyone weeks before we cut the ribbon and open the expo on Sunday February 27.
The Pulse SmartSite is accessible today at www.pulsesmartsite.com and HTML5 smart phone browsers including Android, iPhone, Windows Mobile, and Blackberry Storm2, and of course onsite at event kiosks throughout the MGM Grand.
Feeling shy? Here's an icebreaker to start the conversation:
Introducing Dean Kamen, who will deliver the Guest Keynote at Pulse 2011, "The Future Belongs to Inventors"
As an inventor and physicist, Dean Kamen has dedicated his life to developing technologies that help people lead better lives. As an inventor, he holds more than 440 U.S. and foreign patents, many of them for innovative medical devices that have expanded the frontiers of health care worldwide. The array of products and technologies invented and developed by Mr. Kamen and the engineering team at DEKA is extremely broad. Two notable breakthrough medical devices invented and developed by DEKA are the HomeChoice™ portable dialysis machine, marketed by Baxter Healthcare, and the iBOT™ Mobility System, a sophisticated mobility aid developed for Johnson & Johnson. With the Segway™ Human Transporter, Mr. Kamen aspired to improve upon the most basic form of transportation, walking, by allowing people to go farther, move more quickly, and carry more without separating them from their everyday walking environment.
Among Mr. Kamen’s proudest accomplishments is founding FIRST (For Inspiration and Recognition of Science and Technology), an organization dedicated to motivating the next generation to understand, use and enjoy science and technology. In 2009, its flagship program, the FIRST Robotics Competition, will reach more than 42,000 high-school students on close to 1,700 teams in 40 regional competitions, seven district competitions, and one national championship. The FIRST Robotics Competition teams professionals and young people to solve an engineering design problem in an intense and competitive way.