Last February, we introduced Integrated Service Management at Pulse 2010 to an audience of 5500 from 66 countries worldwide to demonstrate how a dynamic infrastructure can provide the Visibility, Control and Automation businesses need to deliver innovative services and better serve customers on a Smarter Planet. Now we are bringing Integrated Service Management around the world with Pulse Comes to You (PCTY) 2010 local events.
Integrated Service Management enables organizations to deliver innovative services by providing Visibility. Control. and Automation.™ across their business. It provides the software, best practices and expertise to manage infrastructure, people and processes in the data center, across design and delivery, and tailored for specific industry requirements. At PCTY 2010, IBM Executives and Industry Leaders will share how Integrated Service Management can help IT, Line of Business, and C-level audiences deliver quality services, manage risk and compliance, optimize business investments and accelerate business growth. More will be announced as commitments are finalized.
For additional dates already scheduled, check the Pulse Comes to You (PCTY) 2010 website.
Full days of an agenda exploring Integrated Service Management solutions for every industry across business and IT that address the full service lifecycle, both within and beyond the datacenter. Discover how to transform traditional IT, physical, and emerging smart assets into unique business value.
The Pulse Blog welcomes guest blogger, Rob Bloom, IBM Maximo Asset Management Marketing Manager, who gives an overview of the Enterprise Asset Management track kickoff.
The Enterprise Asset Management track kickoff is always a key event for EAM-focused Pulse attendees. Whether it’s smarter assets, sustainable building operations, aging infrastructure, aging workforce, reporting and analytics, mobility, or operational software consolidation, Maximo is the solution of choice. And, you will hear directly from Bill Sawyer, Vice President, Tivoli Maximo Operations who will kick things off.
Next, Bill Cheng, Vice President, Maximo Asset Management Solutions, will moderate a Maximo Innovation Customer Panel featuring several long standing clients from a multitude of industries. The panel is followed by Kristian Steenstrup, Vice President and Gartner Fellow who will discuss how intelligent assets lead to an intelligent EAM strategy, requiring better data acquisition, improved coordination, and timely reaction to intelligence.
The event concludes with the annual IBM Maximo Maintenance Best Practice Awards, recognizing organizations that have delivered exceptional innovation, ROI, return on assets (ROA), user empowerment and best practices through their use of IBM Maximo Asset Management. This is always an exciting part of the kickoff, check here for highlights on last year's winners.
You will walk away with:
An overview of the EAM curriculum at Pulse 2011, plus a chance to hear firsthand about the IBM’s Asset Management strategy and roadmap from key IBM executives
Learn about the customer experience through the Maximo Innovation Customer Panel and the annual Maintenance Best Practice Awards.
Thought leadership from one the industry's most respected research analysts
How much do you think the man who discovered Michigan J. Frog would have made if only he would sing for anyone else? Millions? Billions?
Perhaps we'll never know, but here is something we do know: there is an estimated $230 TRILLION dollars of capital assets deployed around the world that businesses depend on for real results. These devices are instrumented, interconnected and unlike Michigan J. Frog, talking to everyone all the time. But we’re not listening.
Why? Because most of them were designed with different technologies and speak different languages, and mostly we hear a bunch of noise. *croooooooaak*
To enable the interconnected infrastructures to communicate with each other so we can make sense out of what they are saying, we need to harness the power of software that can connect any type of device to any network.
When we do, then we can deliver the intelligence we expect from a smarter planet.
Check out the following video for an automobile industry scenario.
In a couple of weeks, on 9/22, we will open Pulse 2011 Call for Speakers. Many of you have already been thinking about this for a while. We hope you consider sharing your expertise in connecting the system of systems with software that is smart AND secure by design. Here's how you can prepare and submit your papers after 9/22.
This Just In! An early Labor Day present for all you Pulsers!
The Pulse 2011 Enterprise Asset Management (EAM) track will focus on:
Extending asset lifespan,
Increasing equipment uptime and output quality
Optimizing labor efficiency
Improving the management of asset-related parts, material inventory, space planning, and cost control measures
Special focus will be given to best practices, implementation and upgrades.
We’ll also be taking a deep look into how Maximo’s industry specific functionality is addressing the needs of a multitude of markets. The track will also be composed of a series of functional and technical sessions blanketing everything from mobile to scheduling to service provider.
Critical topics will include asset convergence, application consolidation, prevent safety and regulatory risk, improve compliance management, lean and connected supply chain, informed and collaborative workforce, real-time insight into all physical and IT assets, pro-active vs. reactive maintenance, streamline work order tracking and labor reporting, remote access to asset and work management processes, facilities management, and space planning.
The Pulse 2011 EAM will include the following seven tracks:
Asset Management Best Practices
What is your maintenance management strategy for production, facilities, and transportation assets? In this track we are looking for certain techniques, processes, activities, and or incentives deemed to be extremely effective/efficient in delivering world-class maintenance at your plant or facility. Presentations should highlight quantitative and qualitative ROI and Return on Asset (ROA) data such as equipment uptime, inventory carrying costs, labor utilization, and regulatory compliance. Other areas may include training, application consolidation, integration to condition monitoring, and organizational structure and function distribution.
In this track we are looking for IBM Maximo Asset Management version 7 customers to share their implementation or upgrade story from legacy versions. We are particularly interested in hearing about the planning, tools and tasks involved, post implementation/upgrade review, and the improvements you have leveraged in architecture, functionality, security, and scalability.
Introducing IBM Maximo Asset Management 7.5
This track showcases the new functionality that will be delivered in IBM Maximo Asset Management version 7.5. We are specifically looking to secure clients that have served as development partners and wish to share their experiences and input in shaping this release via agile methodologies. Presentations and discussions on collaboration between self-organizing, cross-functional teams, and process adaptability throughout the life-cycle of the project are welcomed as well as discussions on how rapid delivery and high quality software aligns with your end-user needs and your company’s business objectives. These sessions may be teamed with IBM Maximo Asset Management development staff and or be in a panel format.
Maximo Technical Sessions
The technical sessions are designed to be co-presented by an IBM Maximo subject matter expert and a Maximo client or group of users on a panel to provide a dual perspective: learning and training from the Maximo presenter, and real-world experiences from the client. Areas of interest may include: workflow, reporting, migration, monitoring, archiving, and integration. Clients submitting an abstract will be mapped with the appropriate subject matter expert.
Maximo Utility Working Group (MUWG)
IBM is pleased to announce that the Maximo Utility Working Group (MUWG) will once again be integrated into the Pulse curriculum. Celebrating its 13th year, the MUWG agenda will focus on electric, gas, water and wastewater presentations and incorporate the new Maximo Supply Chain Users Group presentations. Waves of change brought by deregulation, globalization, restructuring, increasing competition, and new environmental/regulatory requirements have brought new challenges to this industry and put business operations at center stage.
Asset Management for Your Industry
Asset management in a smarter planet continues to drive the need for significant breadth and depth of capabilities for various industries. In this track we would like to hear from a multitude of industries: Energy, Manufacturing, Transportation, Chemicals & Petroleum, Mining, Life Sciences, Telecom, Finance, and Public Sector – including State, Local, and Federal Government users, to highlight how you have addressed your industry specific challenges with IBM Maximo Asset Management. We are particularly interested on new possibilities to bring together business and IT assets and identifying how you can reduce costs, lower risks and improve service.
In this track we are looking to highlight how you are using asset management to make your building or facility smarter in a reliable, cost effective, and greener/sustainable manner. This may be in the form of managing space usage and occupancy, increasing energy efficiency, and providing reliable operations and improved maintenance. We are particularly interested in hearing how you are using IBM Maximo for Space Management, Maximo for Data Center Infrastructure Management, IBM Maximo Asset Management, Maximo for Energy Optimization, and Maximo for Service Providers.
Jamie's presentation entitled "Business Agility through Service Management and Operations Excellence," will lead the Tivoli and Integrated Service Management participation at Impact 2011, also to feature Dave Lindquist, VP and CTO, Tivoli Software, on “Enhancing Cloud Strategy and Architecture with IBM's Integrated Service Management,” and Allison Kingburg's Inner Circle session on Application Performance Management from a customer's context.
Additional Tivoli @ Impact highlights include:
Over 40 sessions - 13 of which will be led by Tivoli.
A booth in the Solutions Expo dedicated to Integrated Service Management (Automation, Image Management, Cloud, and Security).
Representation at three other booths, including the 'Private Infrastructure Cloud' booth within the Smarter Computing zone, the 'Integrated Service Management for IBM zEnterprise' booth, and the 'IBM Solutions for Smarter Communications' (CSP2) booth.
Got comments or questions about ISM at Pulse or Impact? Post them here and we'll continue and expand the collaboration Jamie has been talking about.
Pulse 2011 Introduction and Client Speaker Overview
LIVE EVENT: October 18, 2010 at 10 am ET
Hosted by Jennifer Throop, IBM Tivoli Marketing with
Introduction by Jen Jones, IBM Tivoli Marketing
Pulse will return to the MGM Grand in Las Vegas February 27 through March 2, 2011, bringing over 6000 attendees the best practices, solutions and expertise needed to help organizations design, deliver and manage new, innovative business services - smarter services that drive unique client value and competitive advantage.
Attend the Pulse 2011 Introduction and Client Speaker Overview LIVE Virtual Event to learn more about Pulse 2011 and how sharing your expertise at the Premier Service Management Event can help broaden your sphere of influence. This virtual event will provide the information you need to know to prepare your proposal to present at Pulse 2011.
I was unable to make the Business Partner Summit because I got into town too late - but I heard I missed one heckuva a time. Thanks to Felicity Carson for providing the following summary of the largest Tivoli Business Partner Summit to-date
Over 500 Tivoli Business Partners showed their commitment to IBM service management by attending the Pulse Business Partner Summit, making it the largest gathering of Tivoli business partners to date. Al Zollar opened the keynote address and thanked our valued partner community for their outstanding contributions to the Tivoli revenue and growth numbers. Alan Ganek, Bill Kribbs and Joao Perez presented the three key themes (Business, Skills and Revenue) to further empower our partners for growth.
The highlight of the Summit Keynote was the Tivoli Deployment Accreditation initiative where the first set of 85 Tivoli accredited business partners were announced. The Tivoli Deployment Accreditation initiative recognizes business partners who have made a significant investment in skills and certification by providing three levels of accreditationnamely A Level, AA Level and AAA Level. Titan Solutions and Streamfoundry (USA)
Absolutely now get the value of becoming a Tivoli Accredited business partner. Synnex and Ingram (Canada) said This event has delivered an opportunity for IBM Business Partners targeting similar markets gain value from sharing experiences
The Business Partner Summit concluded with a spectacular VIP Backstage Party for provided an excellent opportunity to relax and unwind and network with peers, executives and subject matter experts. Attendees from Apruycus (Netherlands) Love the worldwide village aspect and the opportunity to meet with business partners from Hong Kong, and around the world.
Al Zollar and Michele Grieshaber congratulated and recognized the accredited partners as well as the winners and finalists of the first ever Tivoli 2008 Business Partner Awards. Finalists and winners were selected from more than 40 outstanding nominations:
IBM Tivoli 2008 Business Partner Innovation Award
IBM Tivoli 2008 Service Management Award
Finalist: Toshiba Solutions Corporation
Finalist: Deloitte & Touche
In addition, over 50 business partners requested more guidance on Webcollage program that will enable them to directly syndicate Tivoli web content to their web sites.
"You are never going to get past the complexity and risk you deal with on a daily basis, unless you are driving and enabling change. Someone needs to be the thought leader…that someone is you!"
- Al Zollar, Tivoli General Manager, Pulse 2010
One of the reasons we hope you'll join us at Pulse 2011 is that we need you to share your expertise with the rest of our attendees in how you transformed business to deliver increased value to your clients with integrated service management strategies and technologies. The Pulse agenda will consist of five streams and thirteen tracks that will make up the most robust and complete Integrated Service Management curriculum tailored specifically for:
IT Director/Managers , Service Architects, Systems Administrators, Storage Managers, Data Center Managers, Business Transformation Managers, Plant/Facility Managers, Maintenance Supervisors, Production Personnel, Supply Chain Managers, Infrastructure Managers, Operations Managers, Network Managers, Infrastructure Managers, Network Operations Center (NOC) Managers, Operational Support Systems Personnel, Chief Information Security Officers, Director / Manager of Security Operations, Security Analysts, Security Administrators, C-Level Executive Controller, Strategy & Technology Executives, Solution Executives, VPs of Infrastructure, and IT Architecture Directors Development Directors.
After completing your speaker profile, click "Fill out a session proposal." AGAIN, you do NOT need to be ready to submit a proposal to browse the contents of the submission tool, which includes the description and listing of the streams and a list of the tracks.
When you click "Fill out a session proposal" you can view the descriptions of the streams.
Like I mentioned before, this curriculum is quite robust or I would list it out in this blog entry. It will, however, be listed on the Pulse website at ibm.com/pulse soon.
In the mean time, click "Create a session for . . . " for descriptions of the stream's tracks and sub-tracks. When you are ready, fill out the Call for Speakers questionnaire and submit your proposal within the stream section with which the content of your proposal aligns most closely. But don't delay! The Call for Speakers closes on November 9, 2010.
If you have any questions, see your IBM representative, or post your question here and we'll provide the assistance you need.
Hey there - if you had a great time at Pulse or think we can improve something for 2009 - anything - we want to know!
Please take time to complete all session and conference evaluation forms so that we can use your comments and suggestions to deliver dynamic, innovative conferences and events in the future. You can access all the evaluation forms by pointing your browser to:
The Pulse and User Group teams at Tivoli invite you to take advantage of an exclusive opportunity at your local Pulse Comes to You (PCTY) event. When your User Group members attend your local event, we'll reserve a VIP area dedicated for your networking, lunch and meeting space following the event. Or, you can choose a mini-booth to promote your user group and recruit new members.
For more information, contact Hope Ruiz at email@example.com.
The following videos feature Tivoli User Group members who leveraged PCTY Austin as an opportunity to meet up.
QUESTION: How do you overcome the challenges of securing the data of people, processes, and technology across an organization today?
QUESTION: How do you approach sensitive data protection, data loss prevention, and enterprise encryption services? Do you focus in on critical areas or step back and attempt to address the enterprise as a whole?
QUESTION: Is replacing the security applications with the newest and highest rated product a cost effective or appropriate approach? Is it necessary or reasonable to attempt to change the security culture in an organization?
Consider your best laid plans to secure the data in your enterprise. Did you discover something simple yet amazing, or did you crack a complicated code to achieve results?
Here’s what a few of the Pulse 2010 client presenters told us after presenting a panel of unique expert experience from three diverse organizations, including a consulting firm, a gas and electric company, and a healthcare organization.
If securing the data center isn’t in your realm of expertise, here are some other topics in which there is a high demand for discussion leaders at Pulse 2011.
Service architectures tailored by industry that address unique service delivery challenges including security, storage and compliance requirements.
Service architectures tailored by industry that address unique service delivery challenges including security, storage and compliance requirements.
Service lifecycle management that bridge workflow across line of business, enterprise architecture, software development and testing, IT operations (data center, security, storage, and network operations), and business operations (production and facilities) to ensure successful “go-live” and continual improvement of applications and services.
Service dashboards that enable audiences from executives and business operations to IT managers to see the service and gain insight into service health, integrity (security and storage), and business activity.
Unified management of service requests and problems spanning business and IT that enable work orders to be automatically routed to the right support staff.
Asset management that supports both enterprise and IT assets across all asset classes with a single process model and a single data model.
Automated management of heterogeneous physical virtualized and cloud environments across distributed systems, mainframes and storage that ensure security, increase speed and save costs.
Security and storage management that ensure effective access, identity and threat management, and scalable management of growing data volumes generated by smart assets and technology.
Proposals will consist of a 100-word abstract that outlines a unique organizational experience and should include:
Initial pain points or problems
Statistics about your deployment layout and company
The IBM solution/products applied by your organization
How the IBM solution/products help address the pain points
As a bonus, all clients who present at Pulse will have the conference registration fee waived ($1995 value). In addition, the first 50 clients accepted to present at Pulse will receive a complimentary hotel upgrade. Client must pay for the basic room rate.
The momentum continued at Pulse on Tuesday beginning with the
exciting sounds Metropolis, welcoming Pulse go-ers to Day 2 of the General
Session with a chorus of Lets See How Far We Go. .. a phrase that would reveal the spirit of the day.
Al Zollar started the session off, which took on the theme of how
the convergence of business and IT can enable organizations to optimize
investments, accelerate business growth and manage risk and compliance. Al
introduced Robert Le Blanc, who illustrated the now is the time for IT to
transform processes via the Service Oriented Architecture (SOA) and how Service
Management is the key to that successful transformation. Like Liz Smith the day
before, Robert cited the 2008 CEO Survey feedback that reflects consensus
that the market is now more responsive with more flexible environments and that business model innovation is what will drive success to the next level.Robert further supported this with success
stories from Aetna and Boeing, underscoring how service management is critical
for SOA success.
Next Al introduced Laura Sanders who talked about the IBM Service
Management roadmap with linkages to SOA across all segments and shared her
insight on the integration of the Tivoli portfolio and new product
announcements. Laura invited members of her team to the stage who demonstrated
how the Tivoli Enterprise Portal can be used to gain Visibility, Control, and
Automation to discover and mitigate an SLA violation risk in an enterprise.
Laura closed her presentation by urging attendees to come to the Guru Galaxy to
say, Show me the Code! to the experts during this 2 hour Q&A social
Al took the stage again to introduce Christoph Locher of Swiss
Reinsurance Company, a loyal IBM customer. Christof provided an IBM client
perspective of IBM Service Management, outlining end-to-end change management
within the infrastructure of a premier financial enterprise. Christof
congratulated Al Zollar for the decision to acquire Maximo, emphasizing that he
now is relieved with the support and services his business has been provided.
Finally, our featured guest speaker, John Wood, was introduced by
Al Zollar. John Wood is founder and CEO of the award-winning non-profit
organization, Room to Read, and author of Leaving Microsoft to Change the
World. John shared how one vacation from Microsoft introduced him to poverty
stricken Nepalese school. When John expressed dismay at the utter lack of
appropriate books for educating the children, the school headmaster challenged
and inspired him by suggesting that perhaps one day he might return with books.
John did return, and kept returning. Combining his passion for worldwide
literacy with the discipline of a successful global business, John led Room to
Read in establishing over 5,180 libraries, building 442 schools, funding over
4,036 long-term scholarships for girls, publishing 2 million books and also
donating over 2 million books all in all impacting the lives of over 1.7
million students worldwide.