In getting ready for Pulse 2011 I've been talking with folks from different IBM teams who will be at the conference on February 27 through March 2.
Maria ("Mary") Tafuri, Worldwide Program Director of the IBM Software Accelerated Value Program for IBM Tivoli Software, recently recapped for me what the IBM Software Accelerated Value Program is about and what her team will have going on at Pulse this year.
By way of introduction, Mary has been the Tivoli Accelerated Value Program Director since early 2010. She joined IBM in 1996, and has extensive experience in the areas of customer and product support, strategy planning, and business model initiatives. Mary also has worked as an IBM manager in a number of different countries and with many international clients, experience which serves her well in her current worldwide role.
Can you give me a quick refresher on the IBM Software Accelerated Value Program?
Mary: I'd be glad to! The IBM Software Accelerated Value Program is a technical advisory service that complements and enhances IBM's standard Subscription and Support. The program matches clients with an IBM Accelerated Value team of experts who partner with the client and deliver ongoing services -- on-site assistance, best-practice sharing, skill-building activities, and diagnostic coaching -- that maximize the client's software investment at all points along the life cycle of the software. In fact, the Accelerated Value Program's name comes from the fact that it helps clients accelerate from software purchase to software return-on-investment.
What will the IBM Accelerated Value Program have going on this year at Pulse?
Mary: We're pretty excited about what we have planned this year. First, we'll have an Accelerated Value Program Red Carpet Lounge located near the front of the Solution Expo hall where Accelerated Value clients can relax and check e-mail between sessions, and where IBM customers can learn about the Accelerated Value Program. And before everyone dives into the technical sessions starting on Monday morning, we hope they'll join us in the Accelerated Value Red Carpet Lounge for opening night VIP martinis on Sunday, February 27 from 6:30 to 9:00 PM.
Also in the Accelerated Value Red Carpet Lounge every afternoon from Monday, February 28 through Wednesday, March 2, we'll be hosting a series of technical sessions and discussions with Tivoli software experts covering all Tivoli product segments. These sessions will be a great opportunity for IBM customers to meet one-on-one with top Tivoli experts. Also, I will be holding an informal Q&A and discussion session from 4:30 to 5:30 PM on Monday afternoon, but I'll also be available at other times throughout Pulse -- just talk to one of us in the lounge to find a time that works for you.
I encourage attendees to stop by the Accelerated Value Lounge to check the schedule for sessions they're interested in. Also you can keep an eye on our IBMSoftwareValu Twitter feed before and during Pulse for session topics and times. Also, on a completely non-technical note, throughout Pulse we'll also be having random drawings and giving away gift cards to visitors at the lounge, just for the fun of it.
How can IBM customers learn more about the Accelerated Value Program?
Mary: Just stop by at the Accelerated Value Red Carpet Lounge and we'll be glad to answer questions. Also visit the IBM Software Accelerated Value Program Web site at www.ibm.com/software/support/acceleratedvalue.
Can IBM customers contact you for more information?
Mary: Absolutely! Feel free to contact me at firstname.lastname@example.org or e-mail us at email@example.com.
Thank you for your time
Mary: You're welcome, and see you at Pulse!
Special thanks to Barbara Fox, who contributed to this article.