Pulse conference community blog
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  service-management busines tivoli partners pulse ibm 894 Visits
Business Partners are invited to join IBM in Las Vegas, Nevada February 27 - March 2, 2011, for
Read the rest of the blog posted here: https://www-950.ibm.com/blogs/59c1123b-0353-458e-a719-b002d84108d5/?lang=en_us
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  software sandy enterprise-asset-manageme... business partners integrated service security tivoli zollar management systems carter services ibm itsm storage al 2,059 Visits
The Pulse Blog welcomes guest blogger, Beverly Lowry to share Sandy Carter's personal invitation to IBM Business Partners to Pulse.
While 2010 is coming to a close, extensive planning is in the works for Pulse 2011 to ensure it is a unparalleled experience for our Business Partners. The Business Partner Summit, Business Partner Cafe, Solution Expo, networking opportunities, and one-on-one meetings will all focus on helping Business Partners refine their strategy to design and deliver outstanding business services to their customers.
The exclusive Business Partner Summit will be held in conjunction with Pulse on Sunday, February 27. 92% of Business Partners surveyed at the 2010 Summit said it was a valuable use of their time. This year's Summit will include executive insights to Tivoli’s strategy and direction, along with many sessions designed to help you maximize performance and solidify how you and IBM can go to market together to drive business results. You will hear from industry, solution, sales, and marketing experts who will provide critical business information to help you identify where you can grow your business in 2011. Then the session-packed Pulse conference will provide the foundation of product and solution knowledge to jump-start that growth!
View this video from Sandy Carter, vice president, IBM Software Business Partners and Midmarket, as she extends a personal invitation to Pulse 2011 and the Business Partner Summit on Sunday, February 27. Then register to join us at Pulse!
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  #ibmstorage silverstring #ibmsecurity telecommunications partners #ibm pulse asset comes #tivoli to business you eam generatione #pcty2010 enterprise #ibmsoftware management pirean #ibmpulse 1,602 Visits
Business Partners Are Now Invited to Host Their Own Successful PCTY Events!
Hosting an event has never been easier for IBM Business Partners! We invite and encourage our valued Business Partners to host a PCTY 2010 event to demonstrate your expertise in IBM Software and, in particular, Integrated Service Management. Business Partners may host an event at a venue of their choice, or, subject to availability, at an IBM Innovation Center (IIC) or Forum Center Worldwide. Based on projected audience size, IBM may provide executive speakers and/or subject matter experts and assets for driving attendance when available.
Get more details here.
How can hosting your own PCTY event benefit your business? Hear from some of our Business Partners on the value of Pulse:
Tiffany Winman 12000065XB email@example.com Tags:  service-management tivoli pulse ibmsoftware software pulse2010 createch partners generatione awards business-partners rational ibmpulse pirean ibm alcatel-lucent storserver 2,277 Visits
Pulse kicked off the IBM Tivoli Business Partner Summit Sunday with almost 1000 Business Partners. IBM executives Al Zollar, Doug Brown, Sandy Carter, Joao Perez, Faye Chandler, Laura Sanders, and Bill Kribbs shared made special appearances and discussed IBM's new approach to Integrated Service Management.
Special sessions on the latest hot topics included social media, speed partnering, and a "Cool Cloud Cash Workshop" hosted by Sandy Carter with "Cloud Computing for Dummies" author Judith Hurwitz.
IBM Tivoli 2010 Business Partner awards were also announced as follows:
Pirean wins IBM Tivoli 2010 Business Partner Service Management Solution Award for outstanding business partner solution delivering the visibility, control and automation required to industrialize business and IT operations.
Founded in 2002, Pirean is a leading systems integrator and consultancy delivering real-time business and service assurance through solutions for infrastructure and application management. Pirean worked with a major UK Government Agency to address significant Service Management challenges. The customer had no accurate view of the IT estate, limited KPI reporting and time consuming SLA management. Through a detailed process of discovery of the existing environment, Pirean was able to review and document process in line with ITIL best practice (ISO20000) – and by leveraging the integrated IBM portfolio, design a solution from a technology perspective to ensure that process was followed. The solution includes customer specific customizations to each Screen within Tivoli Service Request Manager and CCMDB, as well as implementing workflows that guide the user through the defined service management process. The solution delivered has already demonstrated the ability to introduce increased structure and control through workflows, and dramatically improved configuration management through the discovery tools and provides a level of compliance management previously not available.
Finalists included: B4Restore, ReachView Technologies
Softential, Inc. wins IBM Tivoli 2010 Business Partner Innovation Award for leading the charge to manage the world’s infrastructure with IBM Tivoli capabilities and solutions in innovative, intelligent, and exciting ways.
Founded in 2000, Softential provides Service Management solutions for businesses that need to monitor and manage their services, IT infrastructure and workflow. Softential's product OpsAssure is a new enhanced integration and visualization of relevant CMDB data (asset and GIS information) and Google Maps; and dynamic weather information (from N.O.A.A); essentially forging new capabilities as called for in IBM’s Smart Planet initiative. OpsAssure provides integrations with IBM Tivoli Business Automation products (Netcool OMNIbus, Netcool Webtop and Netcool Impact). Working with client Cox Communications, Softential used their OpsAssure solution to help Cox better obtain fault and event information to Cox across service areas in the context of real-time weather data (obtained periodically from NOAA) and its affect on Cox’s service availability and QOS. Cox benefits from having this unprecedented visibility into its service areas both in normal operating conditions as well as when faced with adverse weather. As a result, Cox is able to reduce outage durations and ensure customer satisfaction.
FINALISTS: generationE, the Createch Group
eSolutions wins the Smarter Planet Award for its dedicated work with clients to manage instrumented, interconnected and intelligent infrastructures with better visibility control and automation.
Alcatel Lucent wins the Network Equipment Provider Award for its contribution to Tivoli’s success in 2009.
StorServer wins the Application Specific License Award for its contribution to Tivoli’s success in 2009.
Pulse 2010 Best of Show Award for showcasing a solution at the Pulse conference that solves problems in today’s IT market by using creative methods, drives new markets, and fosters new innovation and cutting edge solutions.
TBD until Monday
The CIO Summit, International Forum Reception, Maximo User Groups sessions, and the opening of the Pulse Solution Expo were also part of today's big events. The first day of general sessions starts tomorrow.
Re: New Year: Step Back, Breathe Deep, Refocus --- Where to get expert advice on your z focus for 2010 and onward
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  zos tivz mainframe bpsummit partner service-management systemz z-experts z-marketing z-demos ibm-partner tivoli channels business-partners partners summit pulse2010 pulse partnerworld 1,107 Visits
Tiffany Winman 12000065XB email@example.com Tags:  service-management business-partners storage event maximo summit partners pulse conference automation tivoli pulse2010 security ibmpulse awards asset-management green 1,242 Visits
In response to: If you’re an IBM Tivoli Business Partner why attend Pulse?Lisa, welcome to the blogging team. Great post on the Tivoli Pulse Business Partner Summit. I'm posting this to our Pulse blog too so others can find it.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  ibmpulse awards pulse pulse09 vegas partners summit 2,032 Visits
I spent much of my time hanging and grooving at the Pulse Business Partner Summit in Vegas today because, hey, I love Business Partners!.
I met some pretty cool people (Melanie, Cass, and Gino below) and was treated to a freshly prepared tofu dish when the kitchen ran out of reserved vegetarian meals since an unexpected number of folks wanted to enjoy tofu as well. Never knew so many people liked tofu. Go figure. Cool. J
After lunch, I was off to the Business Partner Summit’s keynote address.
One of my favorite moments was when Al Zollar, General Manager of IBM Tivoli Software, ignited laughter and applause after mentioning that we were looking forward to an exciting week with Michael Phelps speaking next week, but “hopefully not too exciting.” J
And, of course, my other favorite moment was watching Al announce the IBM Business Partner winners of the Innovation Award and Service Management Solution Award.
See further below for more details on these really groovy companies, folks, and solutions.
Last, but not least, wow, the twitter community around #ibmpulse has just been totally rockin’. So many cool people, things, activities, networking. Viva Pulse at
Winner: Lighthouse Computer Services
Contact: Anne Gromley email@example.com
Solution: Delivery of Tivoli Access Manager as a SaaS to Vantis Life Insurance. Very timely opportunity and provided low cost entry for Vantis Life. *Tivoli Access Manager (theme: SaaS Delivery of Tivoli Product)
Lighthouse Computer Services first provided VantisLife Insurance Company (a provider of affordable life insurance products marketed through the banking industry) with a Security Assessment that revealed critical areas of vulnerability. As a General Business size company, VantisLife was an excellent candidate to benefit from Lighthouse’s unique and innovative solution, the Lighthouse Gateway. The Lighthouse Gateway provides managed security services for corporate identity and access management in a compliant, cost-effective, and industry-leading open solution.
The solution for VantisLife includes Tivoli Access Manager (TAM) for eBusiness and opens the door to supporting VantisLife’s pursuit of the full benefits of IBM’s industry-leading software, including
1st Runner-up: EMA, Inc.
Contact: Wendy Huber-Wichelt firstname.lastname@example.org
Solution: Open access to Maximo db so that calls for pipeline and other right of way locates can be automated and tickets opened for personnel to fulfill those requests. *Maximo (theme: integration)
EMA assisted Orange County Utilities (OCU) of
The solution required EMA to build an interface between Maximo and the state-wide computer application used by Sunshine State One Call of Florida (One Call) to manage excavation requests from contractors and homeowners. EMA also installed an interface between Maximo and OCU’s GIS, providing OCU’s locate staff and locate contractors with the most recent spatial data edits of underground infrastructure.
2nd Runner-up: generationE Technologies
Contact: Payal Kindinger payal.kindiger@generationEtech.com
Solution: Automated runbook by aggregating existing data, ability to deflect call center expense by providing consistent process approaches. *Netcool and Omnibus leveraged (theme: automation). Very innovative integration between Omnibus/Impact and their own runbook application
generationE’s Resolve Runbook Automation solution streamlines event, incident and problem management with context-driven correlation and intelligence through Tivoli Netcool Omnibus and Impact. Resolve is an innovative wiki-based runbook automation system that captures and automate best practices for IT Operations. The solution is designed specifically to promote collaboration and process reuse without the overhead of traditional document management applications.
Resolve’s integrated automation system leverages existing investments in tools, scripts and utilities to transform static procedures into actionable tools from which users can perform diagnostics tests and resolutions on-demand or as a coordinated process in response to alerts. With Resolve, runbooks become actionable and are easy to keep up to date.
The generationE Resolve platform ensures that events are processed with Tivoli Netcool context-specific
diagnostic and remediation procedures. In turn, these best practices are captured as Resolve runbooks with
embedded automations to reduce repetitive actions and minimize MTTR.
Service Management Solution Award
Winner: Ícaro Technologies
Contact: Kleber Stroeh mailto:email@example.com firstname.lastname@example.org
Solution: Selected as winner due to breadth of references, breadth of products deployed, and focus on delivering the "single pane of glass" visibility across entire IT and comms infrastructures.
Advanced Dashboards provides an integrated systems, network and security management view for operators, managers and high level executives, providing end-to-end alignment towards IT service management. This solution collects data to support event correlation, root cause analysis, service availability management,
This integrated dashboard helps increase the overall availability of IT services through the early detection of highly impacting problems and a business-oriented prioritization of events and actions. It also reduces operational costs by clearly indicating root-cause alarms.
With Advanced Dashboards, different management disciplines and products (such as Netcool Omnibus, Impact, Webtop, ITM, Proviso, TNM, TSOM) are integrated into a single solution that entitles a paradigm shift towards a pro-active, service-oriented, operations.
Advanced Dashboards provides an integrated systems, network and security management view for operators, managers and high level executives, providing end-to-end alignment towards IT service management.
1st Runner-up: ReachView Technologies
Contact: Jim Logsdon email@example.com
This solution is impressive for its breadth and depth. It’s a global implementation at one of the worlds largest companies, Ford, and it supports a wide variety of business processes including Inventory Management, Trouble Management, Incident Management, Change Management and Maintenance. It also can automatically identify the problem, determine the impact and severity, and create an appropriate ticket or provision a resolution to the problem.
This solution allows the customer to leverage a heavy investment in Inventory and Provisioning systems and have this information drive a consolidated service assurance platform so as to consolidate and compress operations globally through a highly developed Incident Management System. It really demonstrates Visibility, Control and Automation.
2nd Runner-up: IT-Lifeline
Contact: Brandon Tanner firstname.lastname@example.org
Solution: IBM Tivoli Storage Manager (TSM) data backup and recovery solution.
IT-Lifeline uses a powerful combination of certified engineers, Tier-4 data center facilities, IBM pSeries servers, IBM enterprise SAN storage, and Tivoli Storage Manager to provide online data backup, archive, and recovery services. IT-Lifeline installs Tivoli Storage Manager Client software at the customer site, establishes network communications, and configures the TSM server environment at the
Selected due to strong customer testimonial and "dynamic infrastructure" tie-in of the TSM solution; showcases the kinds of "dynamic" solutions we want customers to achieve with our software.
Tiffany Winman 12000065XB email@example.com Tags:  tivoli technical training service-management pulse experts solutions labs partners 1,212 Visits
Last year at Pulse, our customers repeatedly told us their favorite thing about the conference was meeting the technical experts and gurus who build, use, and provide services for IBM products. If this is on the top of your "todo" list, check out the following opportunities to network and engage with some pretty cool technical people at Pulse.
View some videos of customers and experts at Pulse
Meet the Experts
Meet the Experts is an opportunity for IBM clients and Business Partners to engage in informal discussions with the technical leaders responsible for designing, coding, testing and supporting the broad portfolio of
Sunday 06:30 p.m. – 08:30 p.m.
Monday 12:30 p.m. – 08:00 p.m.
Tuesday 12:30 p.m. – 06:00 p.m.
Wednesday 12:30 p.m. – 03:30 p.m.
Pulse Expo Theater
Expo theater presentations complement all the excitement and activity in the solution center. We've built a solid schedule of quick, 20-minute sessions from IBMers and IBM Business Partners to enhance your Pulse learning and education experience even further. Look for the topics and schedule in the Solution Expo Addendum.
Sunday 07:00 p.m. – 08:30 p.m.
Monday 01:00 p.m. – 08:00 p.m.
Tuesday 01:00 p.m. – 06:00 p.m.
Wednesday 01:00 p.m. – 03:30 p.m.
Labs provide an excellent opportunity to get deep technical hands-on experience with
Labs will be open
Rooms 301-305 (Conference Center, Level 3)
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  partners midmarket deployment tivoli businesspartners accreditation ibm 1,614 Visits
If you were at the Pulse 2008 conference and visited the Expo floor, you may have seen big red button logos with the words "IBM Tivoli Accredited Business Partner" on some of our Business Partner booths. You can get glimpses of these logos in the top right corner of the pictures below.
So what does this logo mean? It means that IBM recognizes those IBM Business Partners who are committed to helping mid-market businesses optimize their operations and network infrastructures via systems management, asset protection, data recovery and more with tailored Tivoli solutions. Often, these Business Partners are our front-line local experts and heroes who provide services in solution assessment, customization, deployment, training and support.
I had the pleasure of informally chatting with some of these heroes while at the Pulse conference and hearing their stories about Lance Armstrong, John Wood, tigers, Hummers, talent recruitment videos, awards, and heart-stopping Pulse acoustics.
Thank you to the folks above who warmly shared their stories at Pulse and the lBM Business Partners with the Tivoli Deployment Accreditation who help Tivoli deliver on its promise and commitment to provide value to our mid-market clients.
You can find more of these pictures on our Flickr group in pool or slideshow modes.