The above 19 countries were not in attendance at Pulse 2011 but are here now! We are thrilled to welcome them and the rest of the international attendees, that make up over one-third of our total audience of 8000 that have traveled from 79 countries worldwide!!!
Please join us in the North Pavilion at the MGM Grand Hotel at 4:30 pm today for the International Connection Reception, hosted by Joao Perez, Vice President of Sales, IBM Security.
The Pulse blog is pleased to present today's guest blog by Kristof Kloeckner, General Manager of Rational Software, IBM Software Group
Based on discussions and interactions with clients, a common theme has emerged - the gap between development and operations groups (people, processes and technologies). This gap diminishes business agility, the ability to respond to market demands quickly with new applications or solutions. It can also lead to quality problems with deployed applications resulting in higher costs, service disruption and service quality issues. Some of the root causes for these challenges are:
Lack of visibility across the teams hinders collaboration and causes inconsistent manual handoffs as well as configuration and infrastructure mismatches
Deployment requirements are difficult to validate and it is tough to mimic production in dev and test environments
Moving applications from development to staging to production is a complex series of steps. Deployment engineers often execute manual steps which are not repeatable, and prone to error
It is extremely difficult to integrate and automate these processes, as well as standardize maintenance and reuse given the heterogeneous nature of the environment with products from different vendors and open source tools.
Together Rational and Tivoli have been working with customers to address some of these challenges and we have introduced capabilities which include; Collaborative Lifecycle Management (CLM) for Agile development and delivery, Deployment Planning and Automation (DP&A) for constructing deployment topologies and deployment automation and SmartCloud Provisioning for quickcloud deployment and automated provisioning.
By way of example, Danske Bank deployed these capabilities and reduced their average time of development projects from 14 months to 9 months while improving efficiency by 15%. Through automation, Sun Trust improved hand-off times by 98% while cutting deployment related issues by 93 %. And a leading tire manufacturer moved to agile processes and accelerated their development models by 30%
Based on these and other deployment scenarios, we are now working with a few select clients on a more integrated lifecycle management solution for Continuous Delivery, which we plan to make it available to a wider set of customers as part of a managed beta program in April. What does it mean to have continuous delivery? It means that the applications built by our clients are production-ready throughout the lifecycle and can be released to end users at any time, reducing the cycle times significantly. These capabilities are built leveraging open standards, enabling clients to leverage existing investments and the cloud. Some of the capabilities planned for the beta include:
A customizable common software delivery workflow spanning Dev and Ops teams
Automated release management for highly scalable, ultra-fast application deployments
Continuous integration and testing of software in production-like environments
Release readiness dashboard provides visibility and enables collaboration between dev and ops throughout the entire delivery lifecycle
We believe that these capabilities will help provide you with end-to-end feedback loop from your customers, from development, to operations, rapid release of new versions, increased velocity of change while reducing risk, leverage real-time planning, enable in-context collaboration, ensure lifecycle traceability and apply development and operational intelligence.
My Rational colleagues and I will be discussing these customer patterns and the solutions in more detail at Pulse. Looking forward to the discussion!
IBM is proud to announce that Michael Phelps will address the audience at Pulse 2009 in Las Vegas, NV.
On August 16, 2008 Michael Phelps etched his name in Olympic history by winning his eighth gold medal of the Beijing Olympic Games, surpassing Mark Spitz for the most gold medals in a single Olympics. Seven of his eight wins set new world records, and with the addition of his six gold medals from the 2004 Olympics, Phelps has now won the most Olympic gold medals in history.
Phelps has been making waves in the world of sports since he was young. He tied the record for the most medals at a single Olympics in the 2004 Athens Summer Olympic Games when he earned six gold medals and eight medals overall. Already a sports legend at the age of 22, he has been named World Swimmer of the Year for three out of the last four years (2003, 2004, and 2006).
Although he is young, he has already had a lifetime of experiences—in the pool and out. He founded “Swim with the Stars”—the first ever Olympic Swimming Tour that travels the country to give kids the opportunity to learn from the best. He is also a national spokesperson for the Boys & Girls Clubs.
Phelps is the illustration of dedication and passion, practicing 365 days a year. His results speak for themselves.
Today's Pulse blog is submitted by David Boye, IBM Program Manager for Tivoli Storage.
Interested in sharing your story about IBM's storage solutions at Pulse this year? The Pulse 2012 Call for Papers is in full swing! We encourage you to speak about how your storage management solutions help you maximize and protect information. Your session can address best practices or your companies' implementation story.
Your presentation might also outline insight into trends and dynamics that are shaping your industry. If you choose to follow this approach, describe any background materials you will be using to illustrate your point. Details are good! A thorough description of the best practices, value proposition, or technical aspects you plan to discuss will help us understand and evaluate the proposal.
And if you are interested in participating in a panel discussion related to your area of expertise, make a note of that in your submission.
Speaking at Pulse is a great way to increase your profile among a group of elite professionals and maximize your conference experience. And....clients and Business Partners who present at Pulse are eligible for complimentary admission to the conference (one per company, per session).
Some ideas for your Storage presentation could include:
Storage and Cloud: Discuss the role of storage in the cloud services and how your IBM storage solutions can restore operations quickly following any type of data disaster, while ensuring optimal utilization and performance of storage resources in the Cloud.
Application Protection: Discuss how to secures business critical application data for a wide variety of databases, mail programs, ERP solutions, and application servers, ensuring reliability and data integrity.
Backup and Recovery: Talk about how your company protects data by storing backup copies on offline and offsite storage, and employs multiple smart-data techniques to make data backups.
Business Continuity Service Level Protection: Discuss your requirements and implementation of IBM solutions for high data availability and quick recovery from downtime in order to stay competitive.
Storage Virtualization: Talk about how your company was able to reduce the complexity and costs of managing SAN-based storage environments. Discuss how IBM storage virtualization solutions helped you address this.
That is how many thousands will flock to Pulse in
Las Vegas Feb 8-12, 2009
It equals the sum of its proper divisors 1, 2 and 3.
That is how many ways you can save on Pulse
None of the above
All of the above
If you answered
"2. It equals the sum
of its proper divisors 1,
2 and 3.",
you are incorrect because some answers are more correct than others. And since
this is the Pulse blog and not the Math blog, the most correct answer is is
"5. all of the above"!
But anyway, the
real value of a multiple choice is when it saves you money, right? And who
couldn't use it these days? This blog entry reveals the multiple options you
can choose from to save big on Pulse registration. Take your pick from the
savings options here and register for Pulse 2009 today at
Pulse 2009 has set aside a limited number of guest passes for
Pulse 2009. Contact your IBM rep to find out if you qualify for a guest pass to
on the Early-Early Bird Rate
The Early-Early bird rate has been extended for 2 more weeks so
you can take advantage of the $1495 rate. Use the PULSE09EEBX code when
registering, but hurry – it expires November 10, 2008.
Government employees can attend Pulse at the discounted rate of
$1395. There is no code - simply indicate that you are a government employee on
the registration page. All government employees will be asked to present their
government issued id at check in.This
discount cannot be combined with any other discounts or promotions.
Pulse 2008 Alumni
Did your attend Pulse 2008? If the answer is yes, then you are
eligible for an alumni discounted rate of $1595.Simply use PULSE09ALUM as the promo code on the
registration page.This discount cannot
be combined with any other discounts or promotions.
Five or more clients from the same
organization can receive $100 off the current registration price. To obtain a
special code for this discount, call (888) 987-6545 or (781) 251-7864, 9-5 p.m.
EST, Monday-Friday. The discount must be arranged prior to registration and is
taken at the time of registration.
With two weeks this weekend (edited 11/4/11) to pull your Pulse 2012 session proposal together, we thought it might be helpful to share some examples of abstracts from accepted proposals from last year. Keep in mind that this year's theme is Business Without Limits and we are seeking to understand how you gained visibility, control and automation to deliver better business outcomes. Scott Hebner talks a bit about our plans for Pulse 2012 in this video invitation, but let us know @ibmPulse if you have any questions. Don't forget to register during early bird registration by December 16 if you do not plan to speak at Pulse and attend the conference complimentary. Early Bird registration can save you up to $700 off registering onsite.
Examples of Paper Proposals at Pulse 2011
Session title: Citi's Initial Experiences in Creating a Global Development Cloud
Session abstract: In 2010, Citi embarked on a project to create a cloud computing environment for its global application development organizations. This presentation by the executive responsible for the development project provides insights to Citi's experiences in the areas of defining the business problem being solved, defining user requirements, technology and product selections, and challenges experienced in getting the cloud into production in late 2010.
Session title: How Aetna Achieved Major Savings in Storage Management with Tivoli Storage Productivity Center 4.2 -- WIth an Update on TPC Future Directions from IBM
Session abstract: Come to this session to hear how Aetna achieved a fifty percent reduction in the time needed to manage their storage environment by upgrading to Tivoli Storage Productivity Center (TPC) 4.2. This savings was achieved through a combination of deploying TPC's storage resource agent technology, reducing problem determination time through TPC's enhanced topology views, and accelerating decision-making as a result of improved data availability, quality and accuracy provided by TPC. Thanks to these improvements, Aetna was able to reassign several full-time employees to new strategic initiatives. In addition, this session will give a preview of IBM's strategy and future plans for Tivoli Storage Productivity Center.
Session title: How Tata Consulting Helps Drive Efficiency Gains with Maximo at an International Paint Company
Session abstract: Tata Consultancy Services (TCS) is a leading global IT services organization and an IBM Premier Business Partner. TCS IBM-certified experts provide full service consulting and implementation of IBMs Maximo and Tivoli suite. TCS has several success stories in deployment of Asset Management solutions. One such implementation was for a leading global industrial paints manufacturer, for which TCS integrated multiple versions to a single global instance of Maximo 6. It was deployed over 20 sites, and made available in various languages supporting multiple operations including Maximo Mobile Inventory Manager. Complex workflows were configured for purchase order and work order approvals, which in turn called functions to automatically print and email the approved records. The system was integrated with multiple enterprise systems in various operating units like Oracle Apps, APPX & SCADA. The solution resulted in high system availability, less failures and improved stability.
Session abstract: Upgrading mission-critical software that runs a 24x7 distributed scheduling operation in a large enterprise, with thousands of endpoints, is a daunting task. This presentation will highlight some of the challenges that were overcome in order to upgrade the MetLife job scheduling environment from a legacy Tivoli Workload Scheduler (TWS) 8.2.1 infrastructure to a modern TWS 8.4 infrastructure, while minimizing risk and avoiding downtime. Fix Pack 5 fixes/enhancements will also be covered in this presentation.
Proposals will include a 100-word abstract that outlines a unique organizational experience based on, but not limited to, one of the following scenarios:
Cloud deployment and management: share your journey with cloud and discuss techniques for deploying, managing and securing your cloud environment
Asset Management: how has your organization achieved greater efficiency in asset management by managing traditional IT, physical, and emerging smart assets
Service availability and performance; advancements in increasing service availability and quality including visibility of services and the networks, systems and applications supporting them
Service provider networks and services; how you leveraged IBM solutions to deploy and manage new next generation services (4G, cloud)
Stories about innovation and transformation; including smart buildings, smart grid, smart healthcare; and how IBM helped your organization deliver new types of products and services
Service delivery: Discuss how IBM solutions helped you achieve greater levels of collaboration across development and operations; how automation has helped you achieve greater levels of agility
Security, risk and compliance; how your organization has improved its security, risk or compliance posture with automated threat, identity, access and security controls.
Industry-specific implementations that explore how your organization implemented an industry-tailored service architecture and how this played a role in innovation and/or service delivery
Virtualization: discuss your solutions for provisioning, scheduling, storage and optimization of hybrid, virtualized environments and their impact on efficiency and cost-savings
Your abstract should include:
Initial business challenges and objectives
Statistics about your deployment layout and company
The IBM solution/products applied by your organization
How the IBM solution/products help address the pain points
IBM has never been a wall flower in the business of making history. Just Google "IBM Centennial" if you have already forgotten the 2011 celebration that highlighted some of our greatest moments in leadership and invention. But this year at Pulse, YOU have the opportunity to literally help make history. Not just IBM history but the history of humanity.
Today's Pulse blog is a call to action from Jan and Grady Booch. Grady, as you may have heard, will interview the legendary co-founder of Apple, philanthropist and Dancing with the Stars alumnus, Steve Wozniak during the Pulse Day 3 general session. What you might not have heard is what else Grady is up to at Pulse.
Grady is working on a new documentary project to study how computing has changed humanity. As with any documentary or scientific study, one needs data. Loads of it. During Pulse, Grady will be onsite collecting data for this project. Grady's goals for this project include capturing over 2000 video interviews of people sharing their personal stories of how computing has changed their lives.
The project is called Computing: The Human Experience.
I asked the Booch’s to give me a quick summary of the project to extend an invitation for your participation and this is what they shared with me.
Because the story of computing is the story of humanity. Computing is a story of ambition, passion, invention, creativity, vision, avarice, and serendipity, powered by a refusal to accept the limits of our bodies and our minds. From the abacus to the iPad, from Gutenberg to Google, from Enigma to GPS, we have created computers to count the uncountable, remember beyond our own experiences, and see the invisible as well as the unforeseeable. In just one or two generations – an imperceptible time in the timeless sweep of the universe – we have created a technology that has the power to extend us, to transform us, to define us, perhaps even to destroy us.
As a part of this project Grady has created a YouTube channel
and he would love to have you share the story of your human experience with computing. Computing: The Human Experience will have a video booth for you to record your 2-3 minute story. And we will post many of them on Computing's YouTube channel.
Some ideas to get you started:
How has computing changed who you are?
What is your first memory or experience of computing?
What are your hopes for your children in this digital world we live in?
Come be a part of telling the world that computing is more than machines and software - it is about people!
So. We picked a guest speaker for Pulse, one of IBM’s flagship conferences. And this time it’s not a sports hero. This time we picked someone more renowned for his serious passion to save the world. For real. Our dude is busting his rump to save us from the fire and brimstone we’ll be swimming in when all the glaciers melt. And since we here at IBM have been talking the talk of building a smarter planet, I’m thinking our choice makes a lot of sense. Because the world wouldn’t be so smart if we all got dead. There’d be all these data centers floating about aimlessly. Just saying.
Ladies and Gentleman of the blogosphere, please put your fingertips on your keyboard and prepare to tell the rest of the interwebs that we are honored to host:
United States Army Veteran,
Best Selling Author,
Grammy Award Winner,
Academy Award Winner,
and 45th Vice President of the United States,
Al Gore, Cooler Planet Crusader in Chief.
But if says he’s building an arc, I’m still not buying stock in the big box home improvement center that’s breeding grackles in its 40 acre parking lot. They’re chasing away all the song birds. I’m just saying.
In today’s edition of the Huffington Post, Marie Wieck, General Manager of Application and Integration Middleware, IBM Software Group wrote:
“The CIOs I talk with describe the avalanche of projects they face. Almost three quarters of the CIOs say they are investing in mobile deployments this year, of which one-third of those will be deployed in a cloud. However, 70 percent of their budgets, on average, are still spent on maintenance and 34 percent of their projects are late. It's a vicious cycle.”
Jamie Thomas, VP of Strategy & Development, IBM Tivoli will join Marie later this month at IBM Impact to help address how businesses can navigate through the “avalanche of projects” by turning these barriers to innovation into capabilities:
How do you turn barriers into capabilities to accelerate applications to market? That’s the magical part. Achieving agile service delivery requires improved visibility, control and automation. Development and operations teams must respond to market changes faster with unparalleled, fully automated tooling and infrastructure.
But Jamie won’t be waving any wands. You don’t need to when you lead an organization rich in deep expertise, client experience, standards based platforms, and end-to-end capabilities.
Responsible for driving collaboration across an organization committed to developing innovative tools and technologies, there’s no one who knows more about the IBM capability of quickly developing, testing, deploying, and monitoring applications. Tweeter @boosc, who saw her present at Pulse, agrees:
The holidays are over. Did ya have a good one? Great! Glad
to hear it. Me too. Now it’s time to get back to work. And that means getting
back to the future. As in the immediate, impending future.
I’m not talking about getting back into the gym so you can
sport a great shape in time for spring break. I’m talking about getting back to
preparing for your future, as in securing the longevity of your business in
One of the easiest ways you can ramp up momentum for a fast
start in 2009 is by planning your personal agenda for Pulse in Vegas from February 8-12.What I mean is that
whether or not you’ve registered for Pulse 2009 yet, you are invited to create
a virtual schedule of the Pulse conference sessions with our Online Agenda Builder.You can select which sessions
you want based on what is most relevant and enhancing to the objectives
associated with your role in your business and industry. The Online Agenda Tool
enables you to explore the Pulse agenda, which you can organize by track,
topic, speaker, time of day, labs, expo . . . whatever! Did I mention that you
don’t have to be a registered attendee to use this tool?
Don’t you always get jazzed when planning a trip? Of
course you do. But we know it’s tough out there. Taking exciting trips is
something many of us delay until we feel better about spending money. That’s
exactly why we’ve invited 200 expert clients speakers to share how they
leveraged the hardware, software and services of IBM Service Management, for everything from the IT
convergence with business, to incident and problem management. IBM Executives
and industry leaders will share how IBM Service Management can deliver quality
service on any scale, while addressing some of the most prominent global
fascinations, including what’s really going on with cloud computing why a
smarter planet requires a dynamic infrastructure. You’ll get more service
management bang for your buck for years to come in four action-packed days this
Pulse is a one of a kind opportunity that is knocking now
– right at the time you need it. Anyone with a stake in Chemicals & Petroleum, Electronics, Manufacturing,
Telecommunications, Energy & Utilities, Retail, Banking, Insurance,
Defense, Travel & Transportation, Energy & Efficiency, Virtualization,
Business Resiliency, Storage & Information Infrastructure, and Managing
System Z should consider attending Pulse a top priority.
Still not convinced? Check out your options with the Pulse
Online Agenda Tool. This simple and free exercise is sure to give you
inspiration and motivation for the New Year, and justification for making the
trip that could jump start recovery or secure long-term survival.
This week marks a milestone for the Pulse team as we kick off our plans for the 2010 conference this week. With my enthusiasm and curiosity to see what we come up with to maintain our creds as the Premier Service Management event at an all time high, I did what I do every day. I logged into Facebook.
Not that I thought that people would be posting, “Hey Pulse! We want more Cloud Computing sessions in 2010” or “Hey IBM! Bring back Magic Johnson!” I go to Facebook every day because it is a full-blown addiction of mine. If everyone I know wasn’t also addicted, I might have already begged for an intervention in a previous status update. Evidently, this predisposition for social media addiction is not unique to me and my “friends.” Look what I found on the IBM Pulse wall (names and faces concealed to protect the innocent):
Sounds like a cry for help and, judging by the digital face that follows her confession, she is truly concerned. That is, until she discovers she is not alone in this situation.
But I digress. Why didn’t I think I would be blown over with requests and suggestions for Pulse via our online community? Because in the two years since we launched the Pulse online community, I have been asking for suggestions and feedback on the event on all our social media channels and have gotten just about zero response to such open ended questions like, “What can we improve?” Or “Who would you like to see as guest speaker?” It seems what motivates people to share thoughts in an online community is just as unique as the spots on a leopard. But just as every leopard has spots, every social networker has something to say. When you add up all the comments, they represent what is common throughout the community.
Hence, this social media voyeur has learned that there is great value to be gleaned from lurking around Facebook and Twitter (LinkdIn too, no doubt) while planning an event for 5000 people.
Before I hedge my bets on what the Pulse 2010 agenda may or may not feature, let me share four common themes represented on the Pulse Facebook wall today.
1. More people are Tweeting and Facebooking more than ever from various mobile devices. If “I want my MTV” was the social slogan of the 80s, “I want my Web 2.0” should be the slogan of our decade. I remember watching MTV for hours to catch a glimpse of Michael Jackson's "Beat It." Today, we can watch anything, anytime on YouTube, and more of us are using phones, laptops, whatever. The evidence? More and more of the mobile icon next to status updates:
2. More people are retweeting and linking Twitter with their Facebook and YouTube accounts. I actually felt bad for United Airlines when I saw a retweet of a not too favorable blog, "If you won't listen, someone will." A disgruntled passenger’s complaints about a damaged guitar were ignored. The ignored passenger recorded and posted a video about his experience to YouTube on July 6, 2009. This video already has nearly 3 million views in just a little over a week. Ouch. Maybe United Airlines should send someone to Pulse 2010. We can help with that.
3. Sadly, there are still daily wall posts that reflect the state of the economy. While some are sharing their pink slip news, others are chronicling job hunts. The one that that tugged my heartstrings was the Facebooker who reported discontinuing Blackberry mobile data services to make necessary cutbacks. *sniff*
4. It’s hot out there. I don’t need Facebook to feel the heat, but there are plenty of posts on my wall about the heat wave, global warming, the rising cost of energy, and the looming cap and trade laws.
If I were a betting person, I would put money on chances of a continued conversation about the exponential growth of data and digital devices and how to manage them responsibly on the new smarter planet, also characterized by an ailing global economy and changing climate.
You know who you are. You are always the first in line for everything. And it pays off. Or at least it usually does. I don’t know if you ever got that iPhone but I know you saved $600 on Pulse 2008 registration. And even though Pulse 2009 registration won’t open until later this month, I bet you’ll be the first to get your sneak peek at what we’ll be showcasing at the conference February 8-12.
How’s that, you say? With the new IBM Service Management Jams FREE weekly live webcast events. Each ISM Jam offers a glimpse into the strategy and technology you’ve come to expect at Pulse, including the latest in thought leadership, solution deep dives and real-world experiences from those of you that manage IT, service delivery and operational infrastructures of every kind – across every major industry. Bring your questions and come prepared for a lively discussion because each of the ISM Jams are hosted by IBM Service Management experts and include 30 minutes of live Q&A.
So stay tuned for Pulse Early Bird Registration and jump-start your Pulse experience in 2009 with the ISM Jams each Tuesday at 12:00 p.m. ET.
Karl, thanks for posting tips on submitting Pulse abstracts for Energy and Efficiency topics. I'm sharing this with our Pulse blog so others can easily find the information. Note the abstract submission deadline was extended to Nov. 20, 2010.
With the emergence of the technologies that make smart grids possible, customers have new levels of information and control. At Pulse 2012 you will hear how utilities are managing their smart grid from a comprehensive, cross departmental perspective, that spans from pro-active maintenance, to modern IT enabled networks, to security and beyond!
At Pulse 2012 hear from 35+ IBM Energy and Utilities clients on topics as diverse as regulatory requirements, asset management for utility operations, smart grid infrastructure and supply chain lifecycle activities. Pulse 2012 will also be featuring the latest technology initiatives and next-generation solutions offered by IBM and our business partners, including:
Smarter Energy demonstrations that show how IBM can help utilities manage intelligent meter networks, mitigate security risk, and comply with regulatory and operational mandates using visibility, control and automation capabilities from IBM.
IBM Maximo for Utilities demonstration shows how Maximo supports work & asset management in core utility lines of business: distribution, transmission, fossil/hydro generation and nuclear power including meter asset management.
IBM Maximo Spatial demonstration is focused on the core utility lines of business: distribution, transmission, fossil/hydro generation and nuclear power including meter asset management and will show the spatial enablement of Maximo Asset Management with ESRI's ArcGIS Server.
I do not visit relatives during the holidays anymore. Especially if it involves air travel. It all started when I got engaged in 2000. As twenty-somethings that hadn’t quite cut the apron strings from each of our families (both ½ day plane trip from Austin, TX) we decided to spend half of our two-week break in Florida with his family and the other half in North Carolina with mine. A great plan, right? Not. The trip was clearly cursed by the travel gods as way too ambitious during the holidays. In Florida, husband-to-be spent the day in the infirmary at Disneyland before requiring emergency dental surgery. In NC, while everyone worried they’d lose power because of Y2K, I thought I was dying of the flu. Literally adding insult to injury, the airline lost our luggage on our way home.
You’d think that trip was enough to render me superstitious against Christmas travel. But fast-forward a couple years into my newlywed era when I was eager to take the show on the road again, this time to introduce my beautiful baby girl, who by then was 18 months old and teething. She also had a minor ear infection, but she had a lot of those back then and if we stayed home for every one we’d never make it out for groceries. A quick trip to the pediatrician confirmed that air travel was perfectly safe as long as we continued her antibiotics. Parents of the world, you know what antibiotics can do to a toddler’s digestive tract.
But the trip was great! And everything would have been just fine if the baggage handlers had not gone on strike while we were en route back to Austin. What should have been a 50 minute layover in Memphis turned into three days with no bags, no car seat, no stroller, no clean clothes, and worst of all, no diapers. Somehow we were able to convince the airline to provide us a hotel room, while others were provided the comfort of the airport furniture. Grateful to have a bed and bath, we still had none of the other toddler necessities listed above and no way to get them. Memphis, we learned, has no sidewalks, at least not any near our hotel. Complicate that with the fact that the city was thawing from an ice storm. Even if we found an open restaurant, walking meant risking a broken hip or being hit by a car skidding on ice. Thankfully, the hotel manager took pity and drove me to Wal-Mart for supplies. But that holiday trip did me in. Since then, I have not only stayed right in my own house at Christmas (with hoarded supplies, of course) but I have also acquired respect for and fear of the baggage handlers union.
We all have our travel horror stories, but maybe fewer of them will include the loss of luggage now that the folks of Amsterdam Airport Schipol figured out a way to leverage Integrated Service Management to create a smarter luggage processing system.
Could the days of me pining away for long distance relatives at the holidays be over because of smarter baggage handling, or will the travel gods come up with some other way to make me to stay home in December?