As physical and digital
assets converge, the planet is getting smarter. Cities are more instrumented,
interconnected and intelligent, using sensors to monitor, manage and increase
efficiency of traffic and energy systems, conserving water and power, and
creating renewable energy resources.
Some of these
implementations are already a present day reality, while others are on track to
make impact within 5 years:
At Pulse 2010, over 300 IBM
clients representing every industry will show you how they are adapting these agents of change head on with the help of integrated service management from
Here are a few sessions on
these topics.Sign up for any of these sessions today (requires only an IBM.com password - you do NOT have to be a Pulse registered attendee to create a Pulse schedule online)!
& Transportation sessions
Multilingual Global Implementation and Deployment - Bombardier Transportation
Visualization of Assets in
Maximo Provides Smarter Asset and Work Management at Amtrak
Asset Management "Keys
to Success" at McCarran Airport
INTTRA Supports Its Global
Supply Chain with a World-Class IT Infrastructure from IBM
Smarter Port and Marine
Terminal Asset Management at Maher Terminals
How Maximo Improves Uptime
and Reliability of Rolling Stock at NedTrain
How Maximo/ACM is Used to
Successfully Address the Challenges of Complex Configuration Management
Requirements and Regulations for a Commercial Airline - Delta Airlines
SNCF National French
Railway: Our experience on ITM, Netcool and TBSM deployment
A Multi-Sector Municipal
Maximo Implementation: Water, Wastewater, Streets, Fleet, Facilities and More -
City of Henderson
Smarter Management of
Wastewater Assets at San Francisco Public Utilities
An integrated approach to
server deployment- CenterPoint Energy
Enterprise Software in the
New Smart Grid
Smarter Meter Management
with Maximo at Baltimore Gas & Electric
Maximo: It's Not Just For
Maintenance - Lower Colorado River Authority
A Multi-Sector Municipal
Maximo Implementation: Water, Wastewater, Streets, Fleet, Facilities and More
Maximo Utilites Birds of a
Innovative Asset Location
Hierarchy At Lakeland Electric
Is Your Utility
Infrastructure Smart Grid Ready?
MRO Inventory Optimization:
Not Just Less Inventory, But the Right Inventory- NRG Energy
Smarter Water Project at the
District of Columbia Water and Sewer Authority
At Pulse 2010, we announced Integrated Service Management, and a new Smarter Planet Theme: Product and Service Innovation, which provides organizations with an integrated means to design, deliver and manage business and IT services. In June, we're continuing the drum beat with Innovate 2010, a revamped and upgraded software and services conference, featuring hundreds of hands-on technical workshops and skill-building sessions. Innovate 2010 will feature an entire track – 16 sessions - devoted to Integrated Service Management.
Come to Innovate 2010 to see Integrated Service Management solutions that:
define an effective service strategy to gain unique competitive advantage
develop tools and processes across architecture, development, and operations for faster time to market
assure the health and performance of composite applications with faster problem identification and resolution
leverage new delivery options like virtualization, cloud computing and many more.
improve visibility into business activity and health indicators for smarter products and services to ensure continual service improvement
Sessions in the Integrated Service Management track include:
End to End Application Quality & Performance Management - Joseph P. Toomey, IBM; Bryan Chagoly, IBM
Closing the Gap between Development and Operations by Integrating Process, Tooling, and Data - Balachandar (Bala) Rajaraman, IBM; John Wiegand, IBM
Faster Releases by Development and Operations using Rational Asset Manager and Tivoli CCMDB - Derek D. Baron, IBM; Rich Johnston, IBM
How to Recover from and Avoid an Application "Heart Attack" (ROI models for Service delivery optimization and market survival) - Casey Plunkett, IBM; Michael T. Lundblad, IBM
Bridging the Deployment Gap - Deployment Planning and Automation - Daniel Berg, IBM; Hari Madduri, IBM; Leigh A. Williamson, IBM
Leveraging IT Cloud Environments to Bridge the Development/Operations Gap - Balachandar (Bala) Rajaraman, IBM; Leigh A. Williamson, IBM
Enhancing the Application Lifecycle With IBM Tivoli Composite Application Manager - Todd A. Kindsfather, IBM
Effective Management and Realization of IT Architectures - Daniel Berg, IBM; Michael Elder, IBM; Jonathan Stinton, IBM
Smart Testing Service with integration between IBM Rational Build Forage and IBM Tivoli Provisioning Manager - Yan Zhang, IBM; Man Sun, IBM; Allen Chia, IBM
Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest - Bertrand Durou, IBM; Christian Glockner, IBM
Transitioning to an IT Service Management (ITSM) Model - Colin ONeill, IconATG & OCSolutions
Using Rational and Tivoli Tools in IBM Systems and Technology Group Systems Test - David Mehaffy, IBM
Getting started with service strategy
Trends and developments in industry standards
Mind the Gap: converging software delivery and operations with process, training and tools - Carol Pollard, IBM; Dhiraj Gupta, Progressive Insurance; Michael T. Lundblad, IBM
Managing Smarter Services with Integrated Business Activity & Service Health Monitoring - Robert Sawyer, IBM; James Moore, IBM
Integrated Service Management is helping businesses prepare for changes that are impacting the organization. Smart SOA makes business processes easy to change, but those changes put demands on the infrastructure. Because a Dynamic Infrastructure is adaptive, it can support those business processes. Integrated Service Management anticipates how business processes shift their pressures on the infrastructure, enabling the infrastructure to adapt quickly, and making the changing world a smarter world. And that is why Integrated Service Management willbe in attendance at Impact 2010, May 2 - 7, 2010 in Las Vegas, NV.
One of the Integrated Service Management highlights includes a Day 3 keynote from IBM Fellow, David Lindquist, Cloud Computing Models Including Components from Shared Middleware & ISM.
What is Integrated Service Management?
Don't forget, you can request 1:1 meetings with IBM executives and technical experts.
Other Impact/Tivoli?Integrated Service Management Highlights:
5,300 registrants, including 120 AR/PR leaders
6 breakouts to feature Tivoli products
3 Tivoli/ISM Solution Center Pedestals
2 z Pedestals
1 Inner Circle Program session
E2E Management of SOA Environments Tivoli in the Product Technology Center
Sessions with Integrated Serivce Management at Impact 2010
Common WebSphere Datapower Architectural Patterns and ESB/Security Gateway Choices Speaker Bill Hines , IBM Mon, 3/May
A Journey from Legacy Mainframe to a SOA Distributed System–Year I & II Speaker : Nei Mueller OAG Texas Nei Mueller, OAG Texas, IT Architect Tue, 4/May
How KLM/AirFrance reduced operational costs by automating application deployments Ronald Bosch, KLM; Coert Baart, XebiaLabs Tue, 4/May
Enterprise SOA Governance & SLA management at Kaiser Permanente Speaker Manish Vipani Kaiser Permanente and I. Heritage IBM Tue, 4/May
Investigating CICS Performance Issues using CICS PA for z/OS Speaker : Emyr James IBM Tue, 4/May
CICS Web Services Workload Management and Availability Speaker : Arndt eade IBM Tue, 4/May
Inner Circle Tivoli Application Management for WebSphere Future Directions (ICV-1050A ) Speaker: Adrian Mitu, IBM, Program Director, Tivoli Product Management Thu, 6/May
Securing CICS Web Services Speaker : Will Yates IBM Thu, 6/May
ISM Solution Center Pedestals @ Impact Integrated Service Management provides visibility, control & automation across business infrastructure to deliver innovative capabilities to clients
Industries: Helps clients deliver innovative services to customers through integrated management of the technology infrastructure.
Design & Delivery: Helps clients with product and service innovation by integrating the processes of design, delivery and management of software engineered into devices and services.
Data Centers: Helps clients improve efficiency of IT operations while improving effectiveness of the business services delivered and managed by IT.
Pedestals B4 - Integrated Service Management - Security B5 - A hands-on Service Management Experience B6 - Optimized performance for better business results Z10 - Tivoli Service Management for the Enterprise Z9 - Security Management for System z
But, you just went to Pulse, how can you convince your boss that you will get awesome ROI out of your trip to Impact too?
Full days of an agenda exploring Integrated Service Management solutions for every industry across business and IT that address the full service lifecycle, both within and beyond the datacenter. Discover how to transform traditional IT, physical, and emerging smart assets into unique business value.
How much do you think the man who discovered Michigan J. Frog would have made if only he would sing for anyone else? Millions? Billions?
Perhaps we'll never know, but here is something we do know: there is an estimated $230 TRILLION dollars of capital assets deployed around the world that businesses depend on for real results. These devices are instrumented, interconnected and unlike Michigan J. Frog, talking to everyone all the time. But we’re not listening.
Why? Because most of them were designed with different technologies and speak different languages, and mostly we hear a bunch of noise. *croooooooaak*
To enable the interconnected infrastructures to communicate with each other so we can make sense out of what they are saying, we need to harness the power of software that can connect any type of device to any network.
When we do, then we can deliver the intelligence we expect from a smarter planet.
Check out the following video for an automobile industry scenario.
In a couple of weeks, on 9/22, we will open Pulse 2011 Call for Speakers. Many of you have already been thinking about this for a while. We hope you consider sharing your expertise in connecting the system of systems with software that is smart AND secure by design. Here's how you can prepare and submit your papers after 9/22.
Pulse 2011 Introduction and Client Speaker Overview
LIVE EVENT: October 18, 2010 at 10 am ET
Hosted by Jennifer Throop, IBM Tivoli Marketing with
Introduction by Jen Jones, IBM Tivoli Marketing
Pulse will return to the MGM Grand in Las Vegas February 27 through March 2, 2011, bringing over 6000 attendees the best practices, solutions and expertise needed to help organizations design, deliver and manage new, innovative business services - smarter services that drive unique client value and competitive advantage.
Attend the Pulse 2011 Introduction and Client Speaker Overview LIVE Virtual Event to learn more about Pulse 2011 and how sharing your expertise at the Premier Service Management Event can help broaden your sphere of influence. This virtual event will provide the information you need to know to prepare your proposal to present at Pulse 2011.
"You are never going to get past the complexity and risk you deal with on a daily basis, unless you are driving and enabling change. Someone needs to be the thought leader…that someone is you!"
- Al Zollar, Tivoli General Manager, Pulse 2010
One of the reasons we hope you'll join us at Pulse 2011 is that we need you to share your expertise with the rest of our attendees in how you transformed business to deliver increased value to your clients with integrated service management strategies and technologies. The Pulse agenda will consist of five streams and thirteen tracks that will make up the most robust and complete Integrated Service Management curriculum tailored specifically for:
IT Director/Managers , Service Architects, Systems Administrators, Storage Managers, Data Center Managers, Business Transformation Managers, Plant/Facility Managers, Maintenance Supervisors, Production Personnel, Supply Chain Managers, Infrastructure Managers, Operations Managers, Network Managers, Infrastructure Managers, Network Operations Center (NOC) Managers, Operational Support Systems Personnel, Chief Information Security Officers, Director / Manager of Security Operations, Security Analysts, Security Administrators, C-Level Executive Controller, Strategy & Technology Executives, Solution Executives, VPs of Infrastructure, and IT Architecture Directors Development Directors.
After completing your speaker profile, click "Fill out a session proposal." AGAIN, you do NOT need to be ready to submit a proposal to browse the contents of the submission tool, which includes the description and listing of the streams and a list of the tracks.
When you click "Fill out a session proposal" you can view the descriptions of the streams.
Like I mentioned before, this curriculum is quite robust or I would list it out in this blog entry. It will, however, be listed on the Pulse website at ibm.com/pulse soon.
In the mean time, click "Create a session for . . . " for descriptions of the stream's tracks and sub-tracks. When you are ready, fill out the Call for Speakers questionnaire and submit your proposal within the stream section with which the content of your proposal aligns most closely. But don't delay! The Call for Speakers closes on November 9, 2010.
If you have any questions, see your IBM representative, or post your question here and we'll provide the assistance you need.
When you come down for your morning coffee at 6:30 am and your Droid is already buzzing and beeping away you know something unusual is happening.
While my brain struggled to solve this pre-caffeination riddle, I fumbled around in the dark for a mug and the Droid begging for attention. I was slightly aware that the offending sounds could indicate a range of situations from the sinister (an alien space ship hovering over my roof) to the miraculous (Mom won the lottery and is splitting winnings with me - YAY!).
Urgent or not, I wasn't capable of absorbing more than every fifth word I read until imbibing my daily dose of jet fuel. I'm quite certain there will never be any technological advancement smart enough to alter this habit.
By the time I managed half a cup and revved up the ThinkPad, there were at least 10 more notifications - all accompanied by the hashtag #pctyuk. And since none of the tweets indicated any buildings on fire, I felt confident that PCTY UK was a smashing success.
Here are a few highlights that demonstrate WHY the topic of Pulse, Integrated Service Management, is garnering so much buzz. I could tell you all day long, but our clients and business partners are much more qualified and therefore, credible, than this humble IBM blogger.
On the other hand, if you DO want to hear from IBM Top Brass on why IBM believes organizations need a smarter business infrastructure that integrates business, operations, IT and services, look here and register for the closest Pulse Comes to You event in 2010:
3 reasons not to miss the event:
The top reason: In his opening speech Al Zollar, the internationally renowned and experienced General Manager of IBM Tivoli Software, will be presenting the next steps towards Integrated Service Management for successful enterprises. Find out more about how you can integrate resources and processes to create new innovative business services – for a digitized, interconnected and smarter world.
The second reason: In many client presentations, well-known businesses will be sharing their experience with IBM Service Management solutions and providing valuable insight into applications in practice. For the first time ever, you can look forward to a special series of presentations with a technical focus on the afternoon of the conference.
The third reason: In addition, you can seize this unique opportunity to talk to the international speakers and IBM experts and discuss the latest topics, trends and developments with your colleagues in other business enterprises.
I heard that the folks presenting a Cloud demo at Pulse are running a contest to giveaway an iPad after the Pulse General Session on Tuesday. They would like Pulse attendees to try out the Cloud demo. However, you don't even have to take part in the demo to be eligible. Just bring a business card and drop it in their box near the demo. Here are the deets:
Play a part in the demo "Witness Cloud and Integrated Service Management IN ACTION." Then answer a few simple questions and you could walk away with an iPad!!!
If you are interested in Cloud, you also might add Session #2084 "Integrated Service Management Cloud Simulator Overview" to your agenda. Use the PulseSmartSite to add #2084 to your agenda.
Terms and Conditions
No purchase necessary
Drop your business card off at the Main Tent area if you don't wish to participate in the demo and still be eligible to win
Offer not available to government employees, employees of IBM and its affiliates, and their families, and other ineligible under applicable law.
Offer void where prohibited. IBM reserves the right to withdraw this offer at any time.
Federal, state, and local taxes are the sole responsibility of the recipient.
By the way, like my new digs? I think I'm gonna like it here, so here's a big ole SHOUT OUT to my good friend Tiffany Winman for her work with Alison Olssen on building my shiny new bloggy home :)
You are cordially invited to participate in the IBM Service Management Simulator Workshop (Cloud version) at Pulse on Sunday, February 27th from 12-3pm. The workshop is a hands-on simulation game which focuses on the challenges and business value of implementing Service Management best practices in the context of a realistic and exhilarating scenario. During the workshop, you'll use gaming dynamics to mirror the real-world interaction between IT and the business, from both a strategic and operational perspective. By attending the workshop, you will achieve an accelerated and breakthrough understanding of ITSM and ITIL best practices, a reinforcement of key concepts and information you can take back to your company to assess how ITIL best practices can contribute to your organization, and a better understanding of how the effectiveness of IT processes impacts the business.
Jean-Pierre Garbani , Vice President, Principal Analyst, Forrester will start the event presenting Smart Infrastructure Require IT Management 2.0
The transformation of IT into a service provider and on to a business partner is happening! Within this transformation, technology is only one element of the equation. To be successful IT needs to re-evaluate how they are organized, how they provide quality of services and how they manage these services all in coordination with each other. The drive to industrialize IT is demanding a new paradigm of IT Management.
Keynote speaker for the event will be Steven Sorce, Vice President Tivoli Sales, Northeast Europe.
Follow the event on Twitter by using #ibmevent_se in your tweet.
Welcome to join us at the event!
Marketing & Communication, IBM Sweden