A few days ago, I asked for some feedback on PCTY in India this week. I came across the following bits from PCTY in India that caught my attention and I thought, "Why not share them with my little monsters blog readers?" (Sorry - too much Lady Gaga on the running trial this week.)
These are all re-Tweets from the Tivoli team in India reporting live this week. If you want to read more about the action from PCTY India, visit http://www.tivoliindia.com and http://ow.ly/29l9X for the entire event wrap up.
Latest Analyst Insights
Industrial Expertise and Technology presented at PCTY in India
Guest speaker, Chetan Bhagat
. I would love to comment on what I think about all this stuff, but I would really like to hear what others think, especially about Mr. Bhagat's idea on studying Humanties, most of the future growth in IT coming out of emerging markets, and business priorities returning to pre-recession status. Comment here or out in the Twitter space with the hashtag #ibmpulse or #tivoliindia.
If you ever read this blog before, you already know that many of the guest celebrity speakers that have joined the Pulse or PCTY agenda have written at least one book. While the subject matter of the books by our guest speakers are mainly biographical with commentary on business, culture, and politics, none of our past speakers have been primarily fiction writers. This makes a lot of sense because we don’t do fiction at Pulse. On the contrary, we make great effort to demonstrate the reality of how Integrated Service Management is helping to build a smarter planet today.
Our colleagues in India are getting innovative with the recipe this week at PCTY in Delhi and Mumbai and are hosting guest speaker Chetan Bhagat, the best selling English language novelist in India’s history.
As a big fan of the first amendment to the US Constitution and the innate desire for humans to communicate thoughts, given the choice between resting idle or reading what is handed to me, I’ll read anything from a toddler’s board book to an electronics catalogue. However, like a moth to the flame, the fiction junkie in me is drawn to made-up stories of all genres. Naturally I am intrigued by the choice in celebrity guest speaker at PCTY India.
If you are lucky enough to attend PCTY in Delhi or Mumbai this week, give us your feedback on anything from the latest analyst insights, industrial expertise, technology and service offerings presented by the Tivoli team in India, and of course guest speaker, Chetan Bhagat, who plans to deliver a satirical speech about, “Riding out the Tough Times.”
I haven’t yet read anything by Mr. Bhagat, but I do know that I care not to ride out any tough time without the accompaniment of satire.
When you come down for your morning coffee at 6:30 am and your Droid is already buzzing and beeping away you know something unusual is happening.
While my brain struggled to solve this pre-caffeination riddle, I fumbled around in the dark for a mug and the Droid begging for attention. I was slightly aware that the offending sounds could indicate a range of situations from the sinister (an alien space ship hovering over my roof) to the miraculous (Mom won the lottery and is splitting winnings with me - YAY!).
Urgent or not, I wasn't capable of absorbing more than every fifth word I read until imbibing my daily dose of jet fuel. I'm quite certain there will never be any technological advancement smart enough to alter this habit.
By the time I managed half a cup and revved up the ThinkPad, there were at least 10 more notifications - all accompanied by the hashtag #pctyuk. And since none of the tweets indicated any buildings on fire, I felt confident that PCTY UK was a smashing success.
Here are a few highlights that demonstrate WHY the topic of Pulse, Integrated Service Management, is garnering so much buzz. I could tell you all day long, but our clients and business partners are much more qualified and therefore, credible, than this humble IBM blogger.
On the other hand, if you DO want to hear from IBM Top Brass on why IBM believes organizations need a smarter business infrastructure that integrates business, operations, IT and services, look here and register for the closest Pulse Comes to You event in 2010:
Jean-Pierre Garbani , Vice President, Principal Analyst, Forrester will start the event presenting Smart Infrastructure Require IT Management 2.0
The transformation of IT into a service provider and on to a business partner is happening! Within this transformation, technology is only one element of the equation. To be successful IT needs to re-evaluate how they are organized, how they provide quality of services and how they manage these services all in coordination with each other. The drive to industrialize IT is demanding a new paradigm of IT Management.
Keynote speaker for the event will be Steven Sorce, Vice President Tivoli Sales, Northeast Europe.
Follow the event on Twitter by using #ibmevent_se in your tweet.
Welcome to join us at the event!
Marketing & Communication, IBM Sweden
3 reasons not to miss the event:
The top reason: In his opening speech Al Zollar, the internationally renowned and experienced General Manager of IBM Tivoli Software, will be presenting the next steps towards Integrated Service Management for successful enterprises. Find out more about how you can integrate resources and processes to create new innovative business services – for a digitized, interconnected and smarter world.
The second reason: In many client presentations, well-known businesses will be sharing their experience with IBM Service Management solutions and providing valuable insight into applications in practice. For the first time ever, you can look forward to a special series of presentations with a technical focus on the afternoon of the conference.
The third reason: In addition, you can seize this unique opportunity to talk to the international speakers and IBM experts and discuss the latest topics, trends and developments with your colleagues in other business enterprises.
How has smarter software made your business better? We want to hear from you!
If you are an IBM Software customer or Business Partner and attending Impact, we invite you to participate in a casual video interview to share your business and IT challenges, including how smarter software helps you solve those challenges. Your footage will be placed in a video that helps us tell the IBM Software story from the perspective of those who matter most: our customers. Candidates must have the support and approval of their company, and be available for taping at Impact 2010 on Wednesday, May 5th.
There's nothing to prepare for upfront and there are no "wrong" responses. Here is a sample of similar video production.
Sample questions include:
"What has changed for your industry in the past 18 months?
How has that impacted your business?"
"What are you doing to better align IT strategy with the needs of your business?"
"What is smart in terms of your business and industry?"
"What excites you about the future of your business?"
"How does IBM Software fit into that picture?"
Please contact Lindy Dukes at firstname.lastname@example.org to sign-up for this opportunity and be sure to visit the Client References Lounge at Impact! We look forward to hearing from you!
When I first heard someone say, “40 is the new 20!” I figured that person was the "YAY! My glass is half full!" sort of who didn’t care to see 20 again perhaps because they became a little bit smarter over the years.
If Earth Day was a real person, would it be sulking in a corner, scowling, "GET AWAY!" when Arbor Day and Valentines Day bopped in with black balloons a giant shiny "OVER THE HILL
Or would it be all, "WOO-HOO! Whose taking me out for a spring water cocktail after work?" (No. Earth Day does not do Jager-bombs. I don’t even want to think about how many kinds of wrong that would be . . .)
From a personal perspective (which I do not technically qualify to have since I have not yet gone over the hill reached 40 years), I would wager that Earth Day would be having more than one of those spring water cocktails during happy hour today. True, a famous friend of ours is trying to convince the world that MORE NEEDS TO BE DONE YESTERDAY BECAUSE MIAMI AND NEW YORK AND SOME OTHER AWESOME PLACES NOT IN THE US ARE GOING TO GET WASTED BY A GLACIER TIDAL WAVE BEFORE YOU CAN SAY WIPEOUT. The jury is still out on that and the Mayan 2012 theory.
However, like our famous friend, most SANE people agree that the need for smarter use of resources is indisputable. Except for the dude who is still topping off his 4 mile-to-the-gallon 1981 SUV Dinosaur-mobile after litter-bugging plastic water bottles out of his window (I call that Messing With Texas no matter where you do it.) He probably also denies that dinosaurs ever existed or that they all got dead because they ate themselves out of house and home. Or maybe it was a dinosaur-hating meteor passing by who was like, "POW! Take that, giant lizards!"
But getting pwned by a meteor is a digression from the point of this post and leaves no room for behavior modification. I may be a “YAY! The glass is half full” person but I do believe Earth Day prefers 2010 over 1990 because the planet is getting smarter. Look here: the proof is in the code.
Integrated Service Management is helping businesses prepare for changes that are impacting the organization. Smart SOA makes business processes easy to change, but those changes put demands on the infrastructure. Because a Dynamic Infrastructure is adaptive, it can support those business processes. Integrated Service Management anticipates how business processes shift their pressures on the infrastructure, enabling the infrastructure to adapt quickly, and making the changing world a smarter world. And that is why Integrated Service Management willbe in attendance at Impact 2010, May 2 - 7, 2010 in Las Vegas, NV.
One of the Integrated Service Management highlights includes a Day 3 keynote from IBM Fellow, David Lindquist, Cloud Computing Models Including Components from Shared Middleware & ISM.
What is Integrated Service Management?
Don't forget, you can request 1:1 meetings with IBM executives and technical experts.
Other Impact/Tivoli?Integrated Service Management Highlights:
5,300 registrants, including 120 AR/PR leaders
6 breakouts to feature Tivoli products
3 Tivoli/ISM Solution Center Pedestals
2 z Pedestals
1 Inner Circle Program session
E2E Management of SOA Environments Tivoli in the Product Technology Center
Sessions with Integrated Serivce Management at Impact 2010
Common WebSphere Datapower Architectural Patterns and ESB/Security Gateway Choices Speaker Bill Hines , IBM Mon, 3/May
A Journey from Legacy Mainframe to a SOA Distributed System–Year I & II Speaker : Nei Mueller OAG Texas Nei Mueller, OAG Texas, IT Architect Tue, 4/May
How KLM/AirFrance reduced operational costs by automating application deployments Ronald Bosch, KLM; Coert Baart, XebiaLabs Tue, 4/May
Enterprise SOA Governance & SLA management at Kaiser Permanente Speaker Manish Vipani Kaiser Permanente and I. Heritage IBM Tue, 4/May
Investigating CICS Performance Issues using CICS PA for z/OS Speaker : Emyr James IBM Tue, 4/May
CICS Web Services Workload Management and Availability Speaker : Arndt eade IBM Tue, 4/May
Inner Circle Tivoli Application Management for WebSphere Future Directions (ICV-1050A ) Speaker: Adrian Mitu, IBM, Program Director, Tivoli Product Management Thu, 6/May
Securing CICS Web Services Speaker : Will Yates IBM Thu, 6/May
ISM Solution Center Pedestals @ Impact Integrated Service Management provides visibility, control & automation across business infrastructure to deliver innovative capabilities to clients
Industries: Helps clients deliver innovative services to customers through integrated management of the technology infrastructure.
Design & Delivery: Helps clients with product and service innovation by integrating the processes of design, delivery and management of software engineered into devices and services.
Data Centers: Helps clients improve efficiency of IT operations while improving effectiveness of the business services delivered and managed by IT.
Pedestals B4 - Integrated Service Management - Security B5 - A hands-on Service Management Experience B6 - Optimized performance for better business results Z10 - Tivoli Service Management for the Enterprise Z9 - Security Management for System z
But, you just went to Pulse, how can you convince your boss that you will get awesome ROI out of your trip to Impact too?
At Pulse 2010, we announced Integrated Service Management, and a new Smarter Planet Theme: Product and Service Innovation, which provides organizations with an integrated means to design, deliver and manage business and IT services. In June, we're continuing the drum beat with Innovate 2010, a revamped and upgraded software and services conference, featuring hundreds of hands-on technical workshops and skill-building sessions. Innovate 2010 will feature an entire track – 16 sessions - devoted to Integrated Service Management.
Come to Innovate 2010 to see Integrated Service Management solutions that:
define an effective service strategy to gain unique competitive advantage
develop tools and processes across architecture, development, and operations for faster time to market
assure the health and performance of composite applications with faster problem identification and resolution
leverage new delivery options like virtualization, cloud computing and many more.
improve visibility into business activity and health indicators for smarter products and services to ensure continual service improvement
Sessions in the Integrated Service Management track include:
End to End Application Quality & Performance Management - Joseph P. Toomey, IBM; Bryan Chagoly, IBM
Closing the Gap between Development and Operations by Integrating Process, Tooling, and Data - Balachandar (Bala) Rajaraman, IBM; John Wiegand, IBM
Faster Releases by Development and Operations using Rational Asset Manager and Tivoli CCMDB - Derek D. Baron, IBM; Rich Johnston, IBM
How to Recover from and Avoid an Application "Heart Attack" (ROI models for Service delivery optimization and market survival) - Casey Plunkett, IBM; Michael T. Lundblad, IBM
Bridging the Deployment Gap - Deployment Planning and Automation - Daniel Berg, IBM; Hari Madduri, IBM; Leigh A. Williamson, IBM
Leveraging IT Cloud Environments to Bridge the Development/Operations Gap - Balachandar (Bala) Rajaraman, IBM; Leigh A. Williamson, IBM
Enhancing the Application Lifecycle With IBM Tivoli Composite Application Manager - Todd A. Kindsfather, IBM
Effective Management and Realization of IT Architectures - Daniel Berg, IBM; Michael Elder, IBM; Jonathan Stinton, IBM
Smart Testing Service with integration between IBM Rational Build Forage and IBM Tivoli Provisioning Manager - Yan Zhang, IBM; Man Sun, IBM; Allen Chia, IBM
Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest - Bertrand Durou, IBM; Christian Glockner, IBM
Transitioning to an IT Service Management (ITSM) Model - Colin ONeill, IconATG & OCSolutions
Using Rational and Tivoli Tools in IBM Systems and Technology Group Systems Test - David Mehaffy, IBM
Getting started with service strategy
Trends and developments in industry standards
Mind the Gap: converging software delivery and operations with process, training and tools - Carol Pollard, IBM; Dhiraj Gupta, Progressive Insurance; Michael T. Lundblad, IBM
Managing Smarter Services with Integrated Business Activity & Service Health Monitoring - Robert Sawyer, IBM; James Moore, IBM
Vice-President Al Gore discussed how business leaders can step up to the challenge of helping to make the world a better place with energy efficiency and climate change. Gore's humor was a big hit with the audience.
Follow daily updates, roving reporting videos, on-site photos, and news announcements on the Pulse Web site.
Pulse kicked off the IBM Tivoli Business Partner Summit Sunday with almost 1000 Business Partners. IBM executives Al Zollar, Doug Brown, Sandy Carter, Joao Perez, Faye Chandler, Laura Sanders, and Bill Kribbs shared made special appearances and discussed IBM's new approach to Integrated Service Management. . Special sessions on the latest hot topics included social media, speed partnering, and a "Cool Cloud Cash Workshop" hosted by Sandy Carter with "Cloud Computing for Dummies" author Judith Hurwitz.
IBM Tivoli 2010 Business Partner awards were also announced as follows:
Pirean wins IBM Tivoli 2010 Business Partner Service Management Solution Award for outstanding business partner solution delivering the visibility, control and automation required to industrialize business and IT operations. Founded in 2002, Pirean is a leading systems integrator and consultancy delivering real-time business and service assurance through solutions for infrastructure and application management. Pirean worked with a major UK Government Agency to address significant Service Management challenges. The customer had no accurate view of the IT estate, limited KPI reporting and time consuming SLA management. Through a detailed process of discovery of the existing environment, Pirean was able to review and document process in line with ITIL best practice (ISO20000) – and by leveraging the integrated IBM portfolio, design a solution from a technology perspective to ensure that process was followed. The solution includes customer specific customizations to each Screen within Tivoli Service Request Manager and CCMDB, as well as implementing workflows that guide the user through the defined service management process. The solution delivered has already demonstrated the ability to introduce increased structure and control through workflows, and dramatically improved configuration management through the discovery tools and provides a level of compliance management previously not available.
Softential, Inc. wins IBM Tivoli 2010 Business Partner Innovation Award for leading the charge to manage the world’s infrastructure with IBM Tivoli capabilities and solutions in innovative, intelligent, and exciting ways. Founded in 2000, Softential provides Service Management solutions for businesses that need to monitor and manage their services, IT infrastructure and workflow. Softential's product OpsAssure is a new enhanced integration and visualization of relevant CMDB data (asset and GIS information) and Google Maps; and dynamic weather information (from N.O.A.A); essentially forging new capabilities as called for in IBM’s Smart Planet initiative. OpsAssure provides integrations with IBM Tivoli Business Automation products (Netcool OMNIbus, Netcool Webtop and Netcool Impact). Working with client Cox Communications, Softential used their OpsAssure solution to help Cox better obtain fault and event information to Cox across service areas in the context of real-time weather data (obtained periodically from NOAA) and its affect on Cox’s service availability and QOS. Cox benefits from having this unprecedented visibility into its service areas both in normal operating conditions as well as when faced with adverse weather. As a result, Cox is able to reduce outage durations and ensure customer satisfaction. FINALISTS: generationE, the Createch Group
eSolutions wins the Smarter Planet Award for its dedicated work with clients to manage instrumented, interconnected and intelligent infrastructures with better visibility control and automation.
Alcatel Lucent wins the Network Equipment Provider Award for its contribution to Tivoli’s success in 2009.
StorServer wins the Application Specific License Award for its contribution to Tivoli’s success in 2009. Winner:
Pulse 2010 Best of Show Award for showcasing a solution at the Pulse conference that solves problems in today’s IT market by using creative methods, drives new markets, and fosters new innovation and cutting edge solutions. TBD until Monday
The CIO Summit, International Forum Reception, Maximo User Groups sessions, and the opening of the Pulse Solution Expo were also part of today's big events. The first day of general sessions starts tomorrow.