Next week, I'll be attending my first Pulse conference, and I have a full slate of activities planned:
Sunday afternoon, I will be participating in our ISM Simulator Workshop
session. The workshop facilitator will be our own ITIL 'rock star',
Ivor MacFarlane, and the audience will be made up of IBM customers and
business partners. The workshop participants are in for a terrific
one-of-a-kind interactive learning session that will confuse, frustrate
and challenge them. Ultimately, they will come away with a better
understanding of how to significantly bring IT services into better
alignment with their business goals and strategies. And they'll also
come to realize that those goals can be much more easily pursued via
enhanced visibility, control, and automation—the overarching themes of
the modular approach IBM takes with service management.
Monday and Tuesday from 11am to noon, I will be attending the
Integrated Service Management Simulator Overview breakout session. In
this session, you can get a preview of how the simulator highlights the
challenges and business value of implementing Service Management best
practices, and learn how your organization might benefit from your own
team-building and thought-provoking simulator session.
I will be working at the ISM Virtual Simulator ped in the Best
Practices Zone. In this cutting edge video game, you can experience
issues affecting service management and corporate profitability in a
simulated organization. You will be given the opportunity to run your
own business, and will gain a better understanding of challenges facing
different people in a company, the value of processes and tools, and how
various parts of the company positively and negatively affect the
hypothetical company’s performance.
forward to seeing you at our breakout session!...and be sure to stop by
our ped and get your game on! And if you are not one of the lucky ones
attending the workshop, fear not - - we can also conduct a private
Simulator Workshop session for your employees, at your site. If you are
interested in your own session, send an email to firstname.lastname@example.org.