Pulse conference community blog
Rebecca Wissinger 270001DD96 RJWISSIN@US.IBM.COM Tags:  client_references roi tivoli case_studies pulse references case_study client_hospitality_lounge 3 Comments 4,649 Visits
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  ism handling service schipol planet danny integrated smarter pulse management airport baggage sabbah 4,146 Visits
I do not visit relatives during the holidays anymore. Especially if it involves air travel. It all started when I got engaged in 2000. As twenty-somethings that hadn’t quite cut the apron strings from each of our families (both ½ day plane trip from Austin, TX) we decided to spend half of our two-week break in Florida with his family and the other half in North Carolina with mine. A great plan, right? Not. The trip was clearly cursed by the travel gods as way too ambitious during the holidays. In Florida, husband-to-be spent the day in the infirmary at Disneyland before requiring emergency dental surgery. In NC, while everyone worried they’d lose power because of Y2K, I thought I was dying of the flu. Literally adding insult to injury, the airline lost our luggage on our way home.
You’d think that trip was enough to render me superstitious against Christmas travel. But fast-forward a couple years into my newlywed era when I was eager to take the show on the road again, this time to introduce my beautiful baby girl, who by then was 18 months old and teething. She also had a minor ear infection, but she had a lot of those back then and if we stayed home for every one we’d never make it out for groceries. A quick trip to the pediatrician confirmed that air travel was perfectly safe as long as we continued her antibiotics. Parents of the world, you know what antibiotics can do to a toddler’s digestive tract.
But the trip was great! And everything would have been just fine if the baggage handlers had not gone on strike while we were en route back to Austin. What should have been a 50 minute layover in Memphis turned into three days with no bags, no car seat, no stroller, no clean clothes, and worst of all, no diapers. Somehow we were able to convince the airline to provide us a hotel room, while others were provided the comfort of the airport furniture. Grateful to have a bed and bath, we still had none of the other toddler necessities listed above and no way to get them. Memphis, we learned, has no sidewalks, at least not any near our hotel. Complicate that with the fact that the city was thawing from an ice storm. Even if we found an open restaurant, walking meant risking a broken hip or being hit by a car skidding on ice. Thankfully, the hotel manager took pity and drove me to Wal-Mart for supplies. But that holiday trip did me in. Since then, I have not only stayed right in my own house at Christmas (with hoarded supplies, of course) but I have also acquired respect for and fear of the baggage handlers union.
We all have our travel horror stories, but maybe fewer of them will include the loss of luggage now that the folks of Amsterdam Airport Schipol figured out a way to leverage Integrated Service Management to create a smarter luggage processing system.
For more information on how this is possible, check out the presentation from IBM Tivoli General Manager Danny Sabbah from Pulse earlier this month on the Pulse Portal: “Unleashing Business Innovation with Integrated Service Management”
Could the days of me pining away for long distance relatives at the holidays be over because of smarter baggage handling, or will the travel gods come up with some other way to make me to stay home in December?
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  sxsw sxswi austin tx foursquare text mobile groupme texas pulse watson future ibm gowall 2,729 Visits
Yep, right on the heels of the most fantastic event in the world (This IS the Pulse blog, ok? We do play favorites here. ) comes SXSW where seemingly millions of
Anyway, I'm going to make my prediction about which
Everyone knows that all you have to do to get elected most popular is give away stuff everyone wants. In some circles you might call that earmarking. GroupMe calls it grilled cheese. Here's how it worked: GroupMe set up a mobile kitchen right outside the Austin Convention Center and gave away free grilled cheese sandwiches and soda to those who sported the GroupMe logo which consists of a pound sign + smiley face.
Here's the part where I quote CNN because I am too lazy (and queasy) to describe this social media toddler rising star in my own words:
"GroupMe, which lets users create “private social networks” with their friends over text messages" and "It’s the rage of SXSWi this year, which is saying something considering this place helped launch Twitter and Foursquare. Here’s the gist: Phones can send a single text message to several people, but you can’t “reply all” to those messages as you could on e-mail, Hecht said. Hence, GroupMe – and competitors like Beluga, kik and Fast Society – lets users create “groups” of friends and co-workers who they can chat with over text. Send a message to the group and all of its members get the text, either in the app, where it uses a phone's data plan, or as a standard SMS. " Get the whole CNN story.
And now you're wondering if I am sick because I indulged in the free sandwich. I did not. It's not that I am above accepting a free meal. But I live with two very small aliens who refuse to eat food unless it is made of cheese: cheese pizza, macaroni and cheese, grilled cheese . . . My palate has matured moved on from grilled cheese so I passed, went inside and paid $14 for a shaved turkey sandwich. So no, I am not featuring GroupMe in the Pulse blog because I am "drinking the koolaid" (which will now be referred to here as "eating the grilled cheese"). But I can totally see the value in GroupMe since I can barely text the one person who shares responsibility for my aliens to pick up a quart of milk without misspelling 80% of the words.
Let's check back next year to see how many of you are "eating the grilled cheese."
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  ibmpulse smarter-computing smarterplanet service-management ibmsoftware ibm pulse2011 pulse2012 software 2,802 Visits
Thanks to all the IBM Pulse conference attendees and staff for making Pulse 2011 another great year!
Save the date for the Pulse 2012 conference next year: March 4-7, 2012 at the MGM Grand in Las Vegas, Nevada.
Below are some links to help you find Pulse content and share in ongoing conversations beyond the conference:
Below is a photo slideshow that Pulse attendees added to the Pulse Group on Flickr. Please share yours as well and add the pulse2011 tag.
Tiffany Winman 12000065XB email@example.com Tags:  ibmsoftware pulse2011 smarter-computing ibmpulse ibm software pulse 2,885 Visits
We already know that the IBM Pulse Conference in Las Vegas highlights how IBM's expertise in analytics, systems management, sensors and security helps to bridge the physical and digital worlds and create new Smarter Planet infrastructures that are interconnected, instrumented, and intelligent. Technologies are being used to make grids, infrastructures, facilities and products more intelligent to save money, improve operations, manage risk, and better manage the use of natural resources. See the press kit that covers some of this material.
After the second and final Pulse general session today, I had a chance to grab a one-on-one interview with Scott Hebner, Vice President of Tivoli Marketing. I asked him a simple question that others have asked me while at the conference. Basically, the question went like this..."Wow, we learned so much in the general sessions the last two days. What are the key bullet points that summarize what I should take away from the Pulse general sessions?"
Here was his elevator summary response, based on my chicken scratch notes:
The IBM Smarter Computing strategy focuses on these three things:
1. Achieve business impact with visibility, control, and automation and the investment in technology to optimize smarter management infrastructures
Strategy without execution is hallucination--"Dr. Danny Sabbah"
IBM applies the strategy to client implementation with three key concepts:
1. Apply smarter technology to industry verticals such as banking, utilities, transportation, health care, education, government, retail
IBM will help clients optimize business outcomes by:
IBM provides a demonstration of how customers can make turn all this talk into a reality at the Pulse general session:
Embedded below you'll find Part 1 of the General Session Day 2. Here are the links for the Pulse 2011 general sessions and other video activities if you'd like to explore more live activity at the conference:
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  ibmpulse smarter-computing ibmsoftware pulse2011 1,773 Visits
Today, IBM kicked off its Pulse Opening General Session with guest speaker Dean Kamen, physicist and inventor. Watch the livestream of the general session below. Nothing is wrong with your sound. In the beginning, we just didn't play the intro music while folks were coming in. :)
Today's activities included livestream sessions with the press:
Today's Pulse EXPO interviews included:
Tiffany Winman 12000065XB email@example.com Tags:  ibmpulse ibmsoftware smarter-computing pulse2011 ibm 1,674 Visits
Yesterday, we kicked off the beginning activities of the IBM Pulse Conference, with the IBM Tivoli Business Partner Summit. We also began streaming live interviews directly from Pulse on the IBM Software Livestream channel. See some of the interviews below.
And note that we'll be livestreaming the Pulse keynote general starting around 8 am Pacific Time today. This session includes our keynote speaker, Dean Kamen!
Other Expo interviews include:
Stay tuned for more!