The momentum continued at Pulse on Tuesday beginning with the
exciting sounds Metropolis, welcoming Pulse go-ers to Day 2 of the General
Session with a chorus of Lets See How Far We Go. . . a phrase that would reveal the spirit of the day.
Al Zollar started the session off, which took on the theme of how
the convergence of business and IT can enable organizations to optimize
investments, accelerate business growth and manage risk and compliance. Al
introduced Robert Le Blanc, who illustrated the now is the time for IT to
transform processes via the Service Oriented Architecture (SOA) and how Service
Management is the key to that successful transformation. Like Liz Smith the day
before, Robert cited the 2008 CEO Survey feedback that reflects consensus
that the market is now more responsive with more flexible environments and that business model innovation is what will drive success to the next level. Robert further supported this with success
stories from Aetna and Boeing, underscoring how service management is critical
for SOA success.
Next Al introduced Laura Sanders who talked about the IBM Service
Management roadmap with linkages to SOA across all segments and shared her
insight on the integration of the Tivoli portfolio and new product
announcements. Laura invited members of her team to the stage who demonstrated
how the Tivoli Enterprise Portal can be used to gain Visibility, Control, and
Automation to discover and mitigate an SLA violation risk in an enterprise.
Laura closed her presentation by urging attendees to come to the Guru Galaxy to
say, Show me the Code! to the experts during this 2 hour Q&A social
Al took the stage again to introduce Christoph Locher of Swiss
Reinsurance Company, a loyal IBM customer. Christof provided an IBM client
perspective of IBM Service Management, outlining end-to-end change management
within the infrastructure of a premier financial enterprise. Christof
congratulated Al Zollar for the decision to acquire Maximo, emphasizing that he
now is relieved with the support and services his business has been provided.
Finally, our featured guest speaker, John Wood, was introduced by
Al Zollar. John Wood is founder and CEO of the award-winning non-profit
organization, Room to Read, and author of Leaving Microsoft to Change the
World. John shared how one vacation from Microsoft introduced him to poverty
stricken Nepalese school. When John expressed dismay at the utter lack of
appropriate books for educating the children, the school headmaster challenged
and inspired him by suggesting that perhaps one day he might return with books.
John did return, and kept returning. Combining his passion for worldwide
literacy with the discipline of a successful global business, John led Room to
Read in establishing over 5,180 libraries, building 442 schools, funding over
4,036 long-term scholarships for girls, publishing 2 million books and also
donating over 2 million books all in all impacting the lives of over 1.7
million students worldwide.