Pulse conference community blog
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  grand pulse women's partner super leaders mgm business-impact business service-management z social-networking tivoli dynamic reception systen business-partner networking international group storage infrastructure 1 Comment 2,052 Visits
1: the exchange of information or services among individuals, groups, or institutions ; specifically : the cultivation of productive relationships for employment or business
2: the establishment or use of a computer network
I got this definition of networking from the Merriam Webster's website. It says networking is noun. Although I was an English major with pretty decent grades, this seems a bit illogical to me. I mean, networking implies that you actually have to do something like shake hands with a colleague, call a prospect on the phone, tag friends in a facebook picture, ask contacts to endorse you on LinkdIn, or send out a tweet via Twitter.
The point is, you can't do nothing and be networking. So just add the little word "am" in front of networking, as in, "I am networking at Pulse."
You have a verb, and it's logical! See how easy it is? Here are a few great opportunities for networking at Pulse:
Pulse 2009 Networking Receptions
Pulse is an unparalleled opportunity for networking with like-minded professionals. Attendees can meet new contacts or catch up with familiar faces at one of our networking receptions. You must be registered for Pulse 2009 to attend a Pulse networking reception. Here are a few already planned that you might want to attend:
Conference Center Level 1, Rooms 113-114
Sunday, February 8, 4:00 PM - 6:00 PM
Cocktails and hors d'oeuvres
Pulse attendees can meet others from their country or geographical region. Members of the Pulse Team will be on hand to welcome and provide guidance for navigating the conference to make it a productive and enjoyable experience. Attendees can also talk with representatives from the IBM organizations and discover IBM resources that can have a positive impact on your business. Sign up for the International Connection Reception by emailing Sheila Boyle with the subject ICR-YES to firstname.lastname@example.org
IBM Service Management for Business Leaders
Conference Room 311
Monday, February 9, 6:00 PM -7:30 PM
Appetizers, beer and wine
A convergence of key economic and technology trends compels today's business and IT leaders to place unprecedented focus on service management. Join Kristin Hansen for a continuation of these conversations from the IBM Service Management for Business Leaders session and more at a special Pulse reception. Catch up with established colleagues or develop new acquaintances. Attendees who attend sessions in the IBM Service Management for Business Leaders stream are invited to this reception.
IBM ISS Business Partners
MGM Grand Room 314
Monday, February 9, 6:00 PM -7:30 PM
Mediterranean Tapas Bar
All registered Reseller and Systems Integrator BPs are invited to join hosts by Dan Powers, Jay Leary, Bob Kalka, and Marc Van Zadelhoff for a special reception for networking and noshing. To register, please contact Kathy LeNoir at email@example.com.
System z Clients
Tabu Ultra Lounge at the MGM Grand
Monday February 9, 2009, 6:30 PM
Cocktails and hors d'oeuvres
System z clients are invited to a special reception hosted by Dot Alexander and Karl Freund. Continue conversations from the sessions, catch up with familiar colleagues, or establish new acquaintances. Attendees are asked to present their conference badges for admission.
IBM Storage Clients
MGM Grand Conference Center Ballroom 309
Monday, February 9, 2009, 6:30 PM to 8:00 PM
Cocktails and hors d'oeuvres
IBM Storage clients are invited to mingle and network with storage peers from around the world as well as IBM Storage executives. Don't miss this opportunity for quality discussions as well as some fun! Please confirm your attendance by January 30, 2009 with your IBM Sales Representative.
Super Women's Group
MGM Grand, Third Floor Convention Foyer
Tuesday, February 10, 6:00 PM - 7:00 PM
Cocktails and hors d'oeuvres
Join host Laura Sanders, Vice President, Tivoli Development for the Super Women's Group Reception at Pulse 2009. Enjoy refreshments while you mix and mingle with other women in technology! RSVP by February 1, 2009 for the Super Women's Group Reception by adding it to your schedule with the Pulse Agenda Builder.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse to compliance enterprise event management conference security you pcty ibm integrated austin service portal comes asset houston 2,038 Visits
Whether you’ve already taken a spin with IBM, or you’ve been sitting it out waiting for a better partner, take the next step in deepening your understanding of what Integrated Service Management means for a smarter business infrastructure. . . deep in the heart of Texas!
Pulse is coming to Houston on June 2 and Austin on June 9.
At these events, you will hear how integrated service management from IBM is the way to optimize your infrastructure and manage complexity and risk. It's the way to deliver new, innovative services and dramatically change the economics of service delivery. It's the way to build a smarter planet.
Ready? Here we go . . .
Step One: Register for Houston or Austin or both of these complimentary one-day events.
Step Two: Implement service management solutions and apply best practices suited to enable IT, Line of Business, and C-level roles deliver quality services, manage risk and compliance, optimize business investments and accelerate business growth. Steve Mills can explain how in more detail.
Here’s a brief sample of what you’ll learn about at Pulse Comes to You in Houston and Austin:
Want to learn more before the event? Check out client sessions from Pulse at pulse.vportal.net including:
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  smarter thomas enterprise comesto rational uki infrastructure cloud tivoli london security mobile physical ibmpulse uk you storage devops planet jamie pulse 2,037 Visits
Today in London, Jamie Thomas, Vice President of Tivoli Development and Strategy, IBM Software, discussed the critical role of technology in unleasing innovation to turn an explosion of data into new insights, transform business models for unprecedented rewards, and remove barriers between themselves and customers. Virtually everything is being enriched with new levels of computing power. The key takeaway: Now is the time to rethink IT to reinvent your business.
Rethinking IT in terms of reinventing business might seem a daunting endeavor with so many factors impacting the organization:
While all of these factors influence one another, technology has become the number one external factor impacting organizations according to IBM’s latest CEO study. Over 60% of CIOs view cloud as critical to their plans to speed up service delivery. At the same time, organizations are increasingly leveraging mobile devices, further extended by BYOD policies. Over 700 million smart phones and tables will ship this year, a whopping 34% more than in 2011. Not to mention over 20B machine-centric devices already deployed that are essential to enabling business operations and business models.
The net? Efficient service delivery will generate 2.7 zetabytes of digital content in 2012 – an increase of 50% in one year.
Business and IT leaders must determine the impact of this data storm to their organization before mapping out a custom transition plan. You need a plan that will ensure the infrastructure is optimized to anticipate and react with agility to rapid changes, wherever they come from.
What won’t change from organization to organization are the four major challenges required for transformation to continuous innovation:
IT Leaders: do you have a plan to transform the IT shop from a cost center into a strategic hub for identifying growth opportunities?
CxOs: are you confident that your business is engaged in continuous innovation as you address changing priorities to keep from being left behind?
If you missed PCTY London in person or the live broadcast of Jamie Thomas today, catch the replay available now and explore technology that can help make the bold moves your business needs to adapt to change, limit risk and standardize for greater efficiency in real time. Watch the keynote at http://ibm.co/JgmnZD from anywhere in the world, then register to attend a Pulse Comes to You or Business Without Limits event closest to you and get started with your roadmap to navigate the data storm with bold moves.
Jamie's keynote begins at approximately 6:30 in the following video.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  ibmpulse awards pulse pulse09 vegas partners summit 2,032 Visits
I spent much of my time hanging and grooving at the Pulse Business Partner Summit in Vegas today because, hey, I love Business Partners!.
I met some pretty cool people (Melanie, Cass, and Gino below) and was treated to a freshly prepared tofu dish when the kitchen ran out of reserved vegetarian meals since an unexpected number of folks wanted to enjoy tofu as well. Never knew so many people liked tofu. Go figure. Cool. J
After lunch, I was off to the Business Partner Summit’s keynote address.
One of my favorite moments was when Al Zollar, General Manager of IBM Tivoli Software, ignited laughter and applause after mentioning that we were looking forward to an exciting week with Michael Phelps speaking next week, but “hopefully not too exciting.” J
And, of course, my other favorite moment was watching Al announce the IBM Business Partner winners of the Innovation Award and Service Management Solution Award.
See further below for more details on these really groovy companies, folks, and solutions.
Last, but not least, wow, the twitter community around #ibmpulse has just been totally rockin’. So many cool people, things, activities, networking. Viva Pulse at
Winner: Lighthouse Computer Services
Contact: Anne Gromley email@example.com
Solution: Delivery of Tivoli Access Manager as a SaaS to Vantis Life Insurance. Very timely opportunity and provided low cost entry for Vantis Life. *Tivoli Access Manager (theme: SaaS Delivery of Tivoli Product)
Lighthouse Computer Services first provided VantisLife Insurance Company (a provider of affordable life insurance products marketed through the banking industry) with a Security Assessment that revealed critical areas of vulnerability. As a General Business size company, VantisLife was an excellent candidate to benefit from Lighthouse’s unique and innovative solution, the Lighthouse Gateway. The Lighthouse Gateway provides managed security services for corporate identity and access management in a compliant, cost-effective, and industry-leading open solution.
The solution for VantisLife includes Tivoli Access Manager (TAM) for eBusiness and opens the door to supporting VantisLife’s pursuit of the full benefits of IBM’s industry-leading software, including
1st Runner-up: EMA, Inc.
Contact: Wendy Huber-Wichelt firstname.lastname@example.org
Solution: Open access to Maximo db so that calls for pipeline and other right of way locates can be automated and tickets opened for personnel to fulfill those requests. *Maximo (theme: integration)
EMA assisted Orange County Utilities (OCU) of
The solution required EMA to build an interface between Maximo and the state-wide computer application used by Sunshine State One Call of Florida (One Call) to manage excavation requests from contractors and homeowners. EMA also installed an interface between Maximo and OCU’s GIS, providing OCU’s locate staff and locate contractors with the most recent spatial data edits of underground infrastructure.
2nd Runner-up: generationE Technologies
Contact: Payal Kindinger payal.kindiger@generationEtech.com
Solution: Automated runbook by aggregating existing data, ability to deflect call center expense by providing consistent process approaches. *Netcool and Omnibus leveraged (theme: automation). Very innovative integration between Omnibus/Impact and their own runbook application
generationE’s Resolve Runbook Automation solution streamlines event, incident and problem management with context-driven correlation and intelligence through Tivoli Netcool Omnibus and Impact. Resolve is an innovative wiki-based runbook automation system that captures and automate best practices for IT Operations. The solution is designed specifically to promote collaboration and process reuse without the overhead of traditional document management applications.
Resolve’s integrated automation system leverages existing investments in tools, scripts and utilities to transform static procedures into actionable tools from which users can perform diagnostics tests and resolutions on-demand or as a coordinated process in response to alerts. With Resolve, runbooks become actionable and are easy to keep up to date.
The generationE Resolve platform ensures that events are processed with Tivoli Netcool context-specific
diagnostic and remediation procedures. In turn, these best practices are captured as Resolve runbooks with
embedded automations to reduce repetitive actions and minimize MTTR.
Service Management Solution Award
Winner: Ícaro Technologies
Contact: Kleber Stroeh mailto:email@example.com firstname.lastname@example.org
Solution: Selected as winner due to breadth of references, breadth of products deployed, and focus on delivering the "single pane of glass" visibility across entire IT and comms infrastructures.
Advanced Dashboards provides an integrated systems, network and security management view for operators, managers and high level executives, providing end-to-end alignment towards IT service management. This solution collects data to support event correlation, root cause analysis, service availability management,
This integrated dashboard helps increase the overall availability of IT services through the early detection of highly impacting problems and a business-oriented prioritization of events and actions. It also reduces operational costs by clearly indicating root-cause alarms.
With Advanced Dashboards, different management disciplines and products (such as Netcool Omnibus, Impact, Webtop, ITM, Proviso, TNM, TSOM) are integrated into a single solution that entitles a paradigm shift towards a pro-active, service-oriented, operations.
Advanced Dashboards provides an integrated systems, network and security management view for operators, managers and high level executives, providing end-to-end alignment towards IT service management.
1st Runner-up: ReachView Technologies
Contact: Jim Logsdon email@example.com
This solution is impressive for its breadth and depth. It’s a global implementation at one of the worlds largest companies, Ford, and it supports a wide variety of business processes including Inventory Management, Trouble Management, Incident Management, Change Management and Maintenance. It also can automatically identify the problem, determine the impact and severity, and create an appropriate ticket or provision a resolution to the problem.
This solution allows the customer to leverage a heavy investment in Inventory and Provisioning systems and have this information drive a consolidated service assurance platform so as to consolidate and compress operations globally through a highly developed Incident Management System. It really demonstrates Visibility, Control and Automation.
2nd Runner-up: IT-Lifeline
Contact: Brandon Tanner firstname.lastname@example.org
Solution: IBM Tivoli Storage Manager (TSM) data backup and recovery solution.
IT-Lifeline uses a powerful combination of certified engineers, Tier-4 data center facilities, IBM pSeries servers, IBM enterprise SAN storage, and Tivoli Storage Manager to provide online data backup, archive, and recovery services. IT-Lifeline installs Tivoli Storage Manager Client software at the customer site, establishes network communications, and configures the TSM server environment at the
Selected due to strong customer testimonial and "dynamic infrastructure" tie-in of the TSM solution; showcases the kinds of "dynamic" solutions we want customers to achieve with our software.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  #ibmimpact ibmimpact ibm tivoli enterprise asset-management storage integrated-service-manage... pulse2010 green impact security service-management 2,018 Visits
Integrated Service Management is helping businesses prepare for changes that are impacting the organization. Smart SOA makes business processes easy to change, but those changes put demands on the infrastructure. Because a Dynamic Infrastructure is adaptive, it can support those business processes. Integrated Service Management anticipates how business processes shift their pressures on the infrastructure, enabling the infrastructure to adapt quickly, and making the changing world a smarter world. And that is why Integrated Service Management willbe in attendance at Impact 2010, May 2 - 7, 2010 in Las Vegas, NV.
One of the Integrated Service Management highlights includes a Day 3 keynote from IBM Fellow, David Lindquist, Cloud Computing Models Including Components from Shared Middleware & ISM.
What is Integrated Service Management?
Don't forget, you can request 1:1 meetings with IBM executives and technical experts.
Other Impact/Tivoli?Integrated Service Management Highlights:
Sessions with Integrated Serivce Management at Impact 2010
Common WebSphere Datapower Architectural Patterns and ESB/Security Gateway Choices
Speaker Bill Hines , IBM
A Journey from Legacy Mainframe to a SOA Distributed System–Year I & II
Speaker : Nei Mueller OAG Texas Nei Mueller, OAG Texas, IT Architect
How KLM/AirFrance reduced operational costs by automating application deployments
Ronald Bosch, KLM; Coert Baart, XebiaLabs
Enterprise SOA Governance & SLA management at Kaiser Permanente
Speaker Manish Vipani Kaiser Permanente and I. Heritage IBM
Investigating CICS Performance Issues using CICS PA for z/OS
Speaker : Emyr James IBM
CICS Web Services Workload Management and Availability
Speaker : Arndt eade IBM
Tivoli Application Management for WebSphere Future Directions (ICV-1050A )
Speaker: Adrian Mitu, IBM, Program Director, Tivoli Product Management
Securing CICS Web Services
Speaker : Will Yates IBM
ISM Solution Center Pedestals @ Impact
Integrated Service Management provides visibility, control & automation across business infrastructure to deliver innovative capabilities to clients
B4 - Integrated Service Management - Security
B5 - A hands-on Service Management Experience
B6 - Optimized performance for better business results
Z10 - Tivoli Service Management for the Enterprise
Z9 - Security Management for System z
But, you just went to Pulse, how can you convince your boss that you will get awesome ROI out of your trip to Impact too?
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  physical cloud healthcare mobile maximo pulse smarter security vegas infrastructures planet las ibmpulse sustainable ibm data it center 1,996 Visits
Smarter Healthcare at Pulse 2012
Today's healthcare providers and payers are building sustainable healthcare systems, while collaborating to improve quality, outcomes and personalized care and increasing consumer value and access. Join us at Pulse 2012, a premiere IBM Service Management event, from March 4-7 in Las Vegas, to explore these issues and learn how IBM solutions are helping healthcare providers and payers achieve business without limits to address important topics like new service delivery models such as Cloud, physical and digital convergence in facilities management, demands from the growth of mobility, and managing and securing data.
Over 300 client-driven speaker sessions are confirmed for Pulse including presentations from The Johns Hopkins Hospital, University of Utah, and WellPoint. Pulse will help you learn how to fundamentally and cost-effectively change the economics of IT and speed the delivery of innovative products and services by building skills and gaining insights in critical healthcare topics, including:
Pulse 2012 will also be featuring the latest technology initiatives and next-generation solutions offered by IBM and our business partners, where clients can experience demonstrations addressing important topics for healthcare providers like Smarter Hospitals, Maximo Mobile Suite, and Delivering Effective Governance for Identity and Access Management.
More than 7,000 attendees will take part in Pulse 2012. Register now to secure your space at http://ibm.com/pulse
We look forward to seeing you at Pulse 2012!
Keep visiting our blog ibm.com/blogs/pulse for more updates. And for more information on our energy and utilities industry solutions, visit ibm.co/zaCzh0
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  cloud-computing webcast tivoli ibm seamus service cloudburst pulse mcmanus management cloud 1 Comment 1,986 Visits
It’s a big day for Seamus. There has been a very important addition to his family today.
No, not the McManus family. The Cloud Family.
What’s that? No, Cloud is not the maiden surname of Mrs. Seamus McManus. Allow me to clarify: I’m talking about Cloud Computing. Yes, that’s right. Our Seamus is the father of Cloud Computing. I know the Pulse fans know all about it from the session "Aligning IT to Business - Competitive Advantage of Cloud Computing" that was featured at Pulse 2009 and Pulse Comes to You local events.
I have been thinking of Seamus a lot lately in anticipation of the arrival of this new addition christened, IBM CloudBurst. I really wanted to congratulate him, you know, pay my respects. And invite him to the webcast scheduled in honor of the arrival next Thursday. It’s going to be a big hit. BTW – you’re all invited, too.
So I did what anyone would do when looking for someone.
I looked Seamus up on Facebook.
To my dismay, my search netted eleven, yes - eleven Seamus McManuses. Who knew the name Seamus McManus was all that common? I only know of one.
I also know this:
If Seamus were a female, I would have found her on the first try. I know this for a fact because me and most of my lady friends of the hitched marital status include our maiden names on our Facebook profiles so long lost buddies can find us. It works. My BFF from 1st grade that I haven’t spoke to in about 20 years recently found me. No, she didn’t write LYLAS on my wall . . . yet.
Alas, most of the Seamus’s on Facebook have the cartoon instead of a personalized picture, so I still haven’t been able to connect with our hero. Can you imagine if my well-intended sentiments on the bouncing baby . . . . nebula? . . . (I don’t even know) went to the wrong guy? Embarrassing.
So will the real Seamus McManus please stand up?
Ok everybody. Let’s all give him a round of applause. Well done!
(And upload a personalized photo on your FB profile, already!)
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  infrastructure cloud smarter it ibmpulse endpoint management mobile pulse physical bigfix security ibm buildings assets industry tririga 1,981 Visits
The Pulse blog is pleased to present today's guest blog by Danny Sabbah, General Manager of Tivoli Software, IBM Software Group
Pulse 2012 is fast approaching, and this year we’ve evolved the conference to focus more on education, information exchange and interaction – which is what you’ve asked us to do. Pulse will feature IBM experts and industry leaders across three general sessions and over 400+ breakout sessions across our four streams - 75% of which are lead by your peers! Not to mention plenty of networking opportunities with your peers at the Executive Summit, Business Partner summit, and receptions.
Pulse provides a unique opportunity for you to learn more about the capabilities you need to transform IT economics and speed service delivery, including strategies and actions to help gain value from cloud computing, mobility, security, and smarter physical infrastructures. While on the surface these sound like buzz words, I’m certain that we have the depth and best practices for you to successfully implement these initiatives in your organization and tie them to real business outcomes.
In addition, within the Solution Expo we are introducing an Interoperability Center. We added the Center, based upon your feedback, to demonstrate IBM’s open platform for integrating service delivery across IBM, partner and third-party solutions. The demonstrations will be in the context of real business scenarios, including: cloud, smarter buildings, continuous development, and more.
Pulse is focused on achieving “Business without Limits”, and the curriculum and networking events are designed to provide you with the ideas, actions, and best practices to deliver on the three business imperatives:
So on behalf of IBM and our Business Partners, I hope you accept the challenge to attend Pulse and take away actions to drive business impact for your organization. It’s a 3 day education and networking opportunity that you will not want to miss!
General Manager, Tivoli Software
Tiffany Winman 12000065XB email@example.com Tags:  ibmpulse conference service-management pulse08 tivolipulse08 tivoli 1,979 Visits
Congratulations, you survived the thrilling experience of the Pulse conference in Orlando last week! :) I'm Tiffany Winman, the IBM Pulse community program manager, and I hope your Pulse experience was a magical one. ;) Now that the conference is over, you can stay in touch, in tune, and in sync--as Al likes to say--by being part of the ongoing online Pulse community.
Managing contacts you made at Pulse
You can manage Pulse contacts you made and help others find you by following these steps:
Sharing pictures and videos
You can share photos and videos on our Pulse group in Flickr. See sampling below. We know some of you still have some great Hootie and community pics out there! :) Follow these Flickr instructions if you're willing to share with the group.
Quick note to those of you who were brave enough to do a "live stories from Pulse" video moment: I'm still uploading these to YouTube, and will send out notices to our online Pulse community once I have them done. A big thank you for your participation!
Providing feedback on the conference
You can also help make the Pulse conference even better in 2009 or simply have some fun by sharing your favorites at Pulse by responding to one or more of the forum topics below.
1. How can we improve the Pulse conference for 2009?
Following real-time buzz
If you're fond of instant messaging, join our Pulse group on Twitter where the community shares announcements, blogs, and more on an ongoing basis. To get a snapshot of some of the past discussion, see the #ibmpulse hashtag. If you're new to Twitter, follow these instructions for a primer.
Thanks to all of those at the Pulse conference who participated in the review of our new community features and product designs. If you'd like to continue participating in such events, please join our Tivoli research volunteers group.
Thanks for being part of the Pulse conference experience this year, and we look forward to continued collaboration with you into the future.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  mobile planet industry infratructure security data pulse physical enterprise smarter cloud financial ibmpulse ibm maximo storage baning center 2012 1,974 Visits
*** I would like to extend a big thanks to my colleagues on the Smarter Industries team for providing all the guest blogs on Smarter Industries at Pulse 2012 ***
Smart Financial Service Industries are creating a customer-focused enterprise and streamlining operations while regulating risk and compliance. At Pulse 2012, learn how to fundamentally and cost-effectively change the economics of IT and speed the delivery of innovative products and services.
Speaker sessions confirmed for Pulse include presentations from CitiBank, Bank of China and Banco do Brasil. At Pulse 2012, you will gain insights in the most critical banking and financial services industry topics, including:
Pulse 2012 will also feature the latest technology initiatives and next-generation solutions offered by IBM and our business partners, where clients can experience demonstrations addressing important topics for banking and financial service organizations like Lease Accounting for Assets and Facilities, Endpoint Management for Automation & Cloud, Effective Governance for Identity and Access Management and Virtualization Security Solutions.
We look forward to seeing you at Pulse next week! Register Now before online registration closes on Thursday, and save $200 off onsite registration.
Visit Banking and Financial services industry solutions for more information on our solutions.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse08 pulse mills al management smith steve lance armstrong service zollar liz 2 Comments 1,973 Visits
If you missed the Pulse Opening session you missed a movie, a play, results from the 2008 CEO Survey with some insights of future industry trends, and some powerful inspiration . . . here is the recap:
Over 4000 experienced the excitement of unlocking innovation with the Visibility, Control, and Automation of IBM Service Management at the Pulse Opening Session! Al Zollar opened the session with a mini movie about Tivoli. After the movie, Al introduced Steve Mills who took the stage to provide insight on how only IBM can provide short and long term solutions with the breadth and depth of the unmatched IBM portfolio of solutions. Then Al Zollar took the stage again to address the industrialization of IT, explaining how IBM Service Management helps ensure cost effective, quality service delivery that is business aligned and environmentally aware. Then Chris OConnor took the stage to moderate to moderate the Demonstration of Values, the story of fictitious corporation VCA Bike and Motorcycle that demonstrated how Tivoli can help businesses utilize existing resources to overcome business challenges in a tough market, launch new products on time within budget. Liz Smith then shared results from the 2008 CEO Survey, which collected input from over 1000 CEOs and Public Sector leaders worldwide to find out what they see as next major business impacts are and how that affects the enterprise of the future. Liz then introduced and explained the five entry points to Service Management: Discover, Monitor, Protect, Industrialize and Integrate.
Concluding Day One General Session was Lance Armstrong, seven-time winner of the Tour de France, but perhaps even more widely known as an individual dedicated to helping researchers cure cancer, inspiring all of us to have the courage to rise above lifes challenges. Lance candidly shared his personal story of how he discovered that cancer was the best thing that ever happened to him in showing him that his life would only get better. And did it ever get better! Following his record-breaking athletic career, Lance redirected his passion for his work in becoming a leader and activist on behalf of cancer survivors around the world. Inspiring more than 50 million people across the globe to wear the yellow LiveStrong wristbands in support of people living with cancer, even more to volunteer in our own communities to affect positive change in the world.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse service-management registration early-bird ism pulse2012 1 Comment 1,960 Visits
Attendees of Pulse 2011 know the value of attending your* conference first-hand.
Attending conference sessions to learn about new approaches to what you do. Talking with your colleagues about best practices. Working with experts to refine your processes.
For those not able to attend, they were were forced to watch jealously from afar. Sure, the 2011 presentation materials were posted on the web and we wrote about the highlights here and on the Service Management blog.
But it's not the same as being there.
Well, now is the time to start planning to be there in 2012.
Pulse 2012 will be held on March 4 - 7 once again at the MGM Grand in Las Vegas, Nevada (USA).
Early Bird Registration starts today (August 29th) and runs through December 16th.
Rates are on the page, we look forward to seeing you there!
* the distinction was made a number of times at the conference that Pulse is your conference. Not IBM's. It's designed and focused around you.
Tiffany Winman 12000065XB email@example.com Tags:  youtube flickr linkedin conference vegas service-management pulse pulse09 tivoli ibmpulse twitter 2 Comments 1,956 Visits
Attending the Pulse 2009 conference in Vegas was one of the highlights of my year. How could I ever top all the great people, topics, demos, products, solutions, services, innovations, fun, and excitement at Pulse? Honestly, I don't think it's possible. You just had to be there! However, if you'd like to get a taste of the experience or extend your own Pulse experience, I recommend some of the links below:
Pulse Comes to You: Attend a Pulse event in your own city!
Weekly online IBM Service Management Jams: Continue learning about the great topics you heard about at Pulse 2009.
Tivoli certification and education discounts: Take advantage of special discounts for Pulse 2009 attendees.
Tivoli Group on LinkedIn: Manage your contacts, find or share news and job opportunities, get help from other experts, and much more.
Pulse blog: Stay up-to-date with conference news and announcements and online Q & A.
Pulse community and discussion forums: Manage your Pulse contacts, start your own discussion topics, and provide feedback on the conference and sessions.
Pulse on Twitter: Learn and share real-time buzz, insights, comments and questions around Pulse-related topics.
-Use #ibmpulse in Twitter search to see tweets of others.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  john wood microsoft pulse swissre service pulse08 management soa 1,950 Visits
The momentum continued at Pulse on Tuesday beginning with the exciting sounds Metropolis, welcoming Pulse go-ers to Day 2 of the General Session with a chorus of Lets See How Far We Go. . . a phrase that would reveal the spirit of the day.
Al Zollar started the session off, which took on the theme of how the convergence of business and IT can enable organizations to optimize investments, accelerate business growth and manage risk and compliance. Al introduced Robert Le Blanc, who illustrated the now is the time for IT to transform processes via the Service Oriented Architecture (SOA) and how Service Management is the key to that successful transformation. Like Liz Smith the day before, Robert cited the 2008 CEO Survey feedback that reflects consensus that the market is now more responsive with more flexible environments and that business model innovation is what will drive success to the next level. Robert further supported this with success stories from Aetna and Boeing, underscoring how service management is critical for SOA success.
Next Al introduced Laura Sanders who talked about the IBM Service Management roadmap with linkages to SOA across all segments and shared her insight on the integration of the Tivoli portfolio and new product announcements. Laura invited members of her team to the stage who demonstrated how the Tivoli Enterprise Portal can be used to gain Visibility, Control, and Automation to discover and mitigate an SLA violation risk in an enterprise. Laura closed her presentation by urging attendees to come to the Guru Galaxy to say, Show me the Code! to the experts during this 2 hour Q&A social event.
Al took the stage again to introduce Christoph Locher of Swiss Reinsurance Company, a loyal IBM customer. Christof provided an IBM client perspective of IBM Service Management, outlining end-to-end change management within the infrastructure of a premier financial enterprise. Christof congratulated Al Zollar for the decision to acquire Maximo, emphasizing that he now is relieved with the support and services his business has been provided.
Finally, our featured guest speaker, John Wood, was introduced by Al Zollar. John Wood is founder and CEO of the award-winning non-profit organization, Room to Read, and author of Leaving Microsoft to Change the World. John shared how one vacation from Microsoft introduced him to poverty stricken Nepalese school. When John expressed dismay at the utter lack of appropriate books for educating the children, the school headmaster challenged and inspired him by suggesting that perhaps one day he might return with books. John did return, and kept returning. Combining his passion for worldwide literacy with the discipline of a successful global business, John led Room to Read in establishing over 5,180 libraries, building 442 schools, funding over 4,036 long-term scholarships for girls, publishing 2 million books and also donating over 2 million books all in all impacting the lives of over 1.7 million students worldwide.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  mobilie industries asset bigfix facilities security analytics tririga maximo enterprise ibm management service cities buildings utilities government storage pulse infrastructure ibmpulse cloud 1,941 Visits
Why Pulse 2012 for Smarter Government?
Governments are facing increased challenges from budget constraints and lack of resources while service to citizens becomes more demanding. Pulse 2012 will explore these issues and more, to help attendees learn how to optimize government infrastructure and deliver ultimate business value to citizens.
Pulse 2012 attendees will hear from diverse clients like City of Cambridge, Boston College, Tulane University, City of Dubuque and NC State University who will discuss today's government challenges, on topics ranging from leadership and innovation in smarter cities, to managing assets in a regulatory environment and moving to the Cloud to achieve significant benefits.
Pulse 2012 will also be featuring the newest technology initiatives and next-generation solutions offered by IBM and our business partners, including:
We look forward to seeing see you at Pulse!
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