Pulse conference community blog
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  service_management pulse08 roadshow tour pulse world 1,536 Visits
Pulse has passed, but if you missed the big show in Orlando you can still get a piece of the pie. The IBM Service Management World Tour is coming to a city near you this summer. Check out Bob Pickard's ISM blog and then you can register to attend on the ISM World Tour Page.
According to Bob, the Tour is "a perfect follow-on to Pulse", " a series of hard-hitting one-day events held in smaller settings where you can get some serious face-to-face time with service management gurus" that "delivers in-depth presentations on the latest IBM solutions and approaches in service management, storage management, enterprise asset management, and System z."
If you can't make it out to one of the ISM World Tour dates, you can download most of the Pulse 2008 presentations from http://www-306.ibm.com/software/tivoli/pulse08/.
And if that just won't satisfy your craving for more Pulse, something very sweet is on the way!
To find out what it is, check back on The Pulse Website or this Pulse blog very soon.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  srv pulse08 management attendees statistics service 1,985 Visits
For one heckuva party in Orlando, Florida?
Down in Austin, Texas, where this humble blogger is from, we like to sometimes quote our beloved local entertainers like Stevie Ray Vauhgn, who sang, "If the house is a rockin', don't bother knockin, come on in!" So was the house of Pulse rockin'? You bet your boots it was! And folks just kept comin' on in all day long. Take a look at the attendance statistic from our little Pulse party in the Everglades:
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse08 pulse09 conference service pulse management survey feedback 1 Comment 2,936 Visits
Hey there - if you had a great time at Pulse or think we can improve something for 2009 - anything - we want to know!
Please take time to complete all session and conference evaluation forms so that we can use your comments and suggestions to deliver dynamic, innovative conferences and events in the future. You can access all the evaluation forms by pointing your browser to:
Tiffany Winman 12000065XB email@example.com Tags:  partners midmarket deployment tivoli businesspartners accreditation ibm 2,641 Visits
If you were at the Pulse 2008 conference and visited the Expo floor, you may have seen big red button logos with the words "IBM Tivoli Accredited Business Partner" on some of our Business Partner booths. You can get glimpses of these logos in the top right corner of the pictures below.
So what does this logo mean? It means that IBM recognizes those IBM Business Partners who are committed to helping mid-market businesses optimize their operations and network infrastructures via systems management, asset protection, data recovery and more with tailored Tivoli solutions. Often, these Business Partners are our front-line local experts and heroes who provide services in solution assessment, customization, deployment, training and support.
I had the pleasure of informally chatting with some of these heroes while at the Pulse conference and hearing their stories about Lance Armstrong, John Wood, tigers, Hummers, talent recruitment videos, awards, and heart-stopping Pulse acoustics.
Thank you to the folks above who warmly shared their stories at Pulse and the lBM Business Partners with the Tivoli Deployment Accreditation who help Tivoli deliver on its promise and commitment to provide value to our mid-market clients.
You can find more of these pictures on our Flickr group in pool or slideshow modes.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse08 service tivoli education pulse management 1,638 Visits
Did you miss a an education opportunity at Pulse because it conflicted with something else you wanted to attend, was booked, or maybe you just slept in too late? Not to worry! You can choose from over a dozen of our most popular courses across the Tivoli curriculum. Pulse attendees are also eligible for a 20% discount. Look for the email in your inbox, read the terms and conditions, and follow the instructions. Click here for more information: http://www-304.ibm.com/jct03001c/services/learning/ites.wss/us/en?pageType=page&c=a0015976
Here are some of the courses Pulse attendees can take at a discount:
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  service-management pulse08 tivoli hootie foundation band conference blowfish pulse 2,278 Visits
Yes, I blatantly admit it! I am one of those annoying people you hate who plays the same CD over and over and over and over again all day until you scream, "Will you please change that thing???" And I respond with, "Why?" So, what have I been listening to all day? Yup, Hootie! As I was uploading live videos from their performance at the Pulse conference, I discovered Hootie & the Blowfish has their Live in Charleston concert automatically playing on their official Web site.
I've always been a Hootie fan. My favorite songs were "Hold my hand," "Let her cry," and "Time." However, after Pulse, now I have some new favorites: "I hope I don't fall in love with you," "Desert Mountain Showdown, " and "Hey Sister Pretty." And, of course, their Pulse encore, "Keep your Hands to yourself," was pretty rocking.
I didn't realize, until Al Zollar's introduction of the band at Pulse, that they have a Foundation that benefits children of South Carolina through education and supporting school music programs nationwide. How cool is that?
So I told you mine, what's your favorite Hootie song? Do you have a Hootie story at Pulse to tell? Share it with the online Pulse community. If you're not already a community member, make sure to follow these instructions for contributing content to the ibm.com community environment.
My special thanks to the anonymous gentleman who took some of the Hootie pictures below because I was too small to get above the crowd. :)
Finding and sharing Pulse presentations
On a practical note, for those who've been asking me lately, if you're looking for Pulse presentations after the conference, see my blog on instructions for finding and sharing presentations.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  press management enterprise maximo tivoli pulse service pulse08 2,506 Visits
You know there is a ton more - too much to list here - but this gives you a great idea of the buzz about Pulse out there. Enjoy!
"The additional IBM resources, in the form of developers, software engineers and industry experts, which we were able to add to the Maximo 7.1 development effort, meant delivering to our customers a more comprehensive offering, sooner," Bill Sawyer, vice president of Maximo Operations at IBM Tivoli Software, said in a statement. -- New York Times
On HP's US$13.9 billion EDS buy: They have to build their business on their own. Their profile is not our profile. They don't have our profile of hardware, software or services. They are a different company: big PC business, printer business, supplies business. It's a very different business than ours. -- NetworkWorld
The new Service Assurance Solution provides greater visibility and control across multi-technology, multi-vendor networks, enabling service providers to better isolate and deal with performance issues, which lowers support costs and improves overall service. -- Inc.com
Nortel Networks Ltd. (NYSE/Toronto: NT - message board), meanwhile, has teamed up with IBM (well, who hasn't?) to target carriers looking to better manage their VOIP services. Basically, Nortel is combining its professional services capabilities with IBM's Tivoli Netcool Carrier VoIP Manager. (Try saying that five times really fast after three Mojitos -- it's hard!) -- Light Reading
"Now, having prior knowledge that Hootie would deliver the musical sendoff sparked some anticipation for the event. Surely it would provide a just reward for a week of hard work and glad-handing with colleagues, partners, and customers from abroad.I just had no idea that the 90-plus minute tour through Hooties portfolio of No. 1s would send me down a trail of sweet memories of my beloved alma mater. It did that and much more. -- Bonesville.net
Network World: IBM's stealth work on application management
Bonesville.net:A little Hootie for the soul helps
Computer Business Review: IBM launches new application security software
Environmental Leader: IBM Releases Slew Of Efficiency, Carbon Management Tools
Computer Business Review: IBM introduces new data center energy management software
Light Reading: Major Vendors Kiss OSS
MediaCaster: New Service Assurance Architecture at TELUS
Tiffany Winman 12000065XB email@example.com Tags:  ibmpulse conference service-management pulse08 tivolipulse08 tivoli 2,638 Visits
Congratulations, you survived the thrilling experience of the Pulse conference in Orlando last week! :) I'm Tiffany Winman, the IBM Pulse community program manager, and I hope your Pulse experience was a magical one. ;) Now that the conference is over, you can stay in touch, in tune, and in sync--as Al likes to say--by being part of the ongoing online Pulse community.
Managing contacts you made at Pulse
You can manage Pulse contacts you made and help others find you by following these steps:
Sharing pictures and videos
You can share photos and videos on our Pulse group in Flickr. See sampling below. We know some of you still have some great Hootie and community pics out there! :) Follow these Flickr instructions if you're willing to share with the group.
Quick note to those of you who were brave enough to do a "live stories from Pulse" video moment: I'm still uploading these to YouTube, and will send out notices to our online Pulse community once I have them done. A big thank you for your participation!
Providing feedback on the conference
You can also help make the Pulse conference even better in 2009 or simply have some fun by sharing your favorites at Pulse by responding to one or more of the forum topics below.
1. How can we improve the Pulse conference for 2009?
Following real-time buzz
If you're fond of instant messaging, join our Pulse group on Twitter where the community shares announcements, blogs, and more on an ongoing basis. To get a snapshot of some of the past discussion, see the #ibmpulse hashtag. If you're new to Twitter, follow these instructions for a primer.
Thanks to all of those at the Pulse conference who participated in the review of our new community features and product designs. If you'd like to continue participating in such events, please join our Tivoli research volunteers group.
Thanks for being part of the Pulse conference experience this year, and we look forward to continued collaboration with you into the future.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  green management service pulse08 pulse 1,685 Visits
Whats Next: The beat of Service Management goes on - and goes green on day three at Pulse!
Join us as we explore how Tivoli is setting industry trends in delivering industry specific solutions more efficiently and effectively to help organizations meet business objectives. Steve Sams will shine the spotlight on IBMs Project Big Green, which is defining leadership in data center energy efficiency by helping organizations cut operational costs by 50% while positively impacting the earths environment. Alan Ganek and Chris OConnor will continue the green theme, emphasizing the need to manage energy related capital and operational costs in the context of risk and delivery of IT and services and featuring a Green Data Center IBM Business Partner panel. Ron May of DTE joins our IBM speakers to share how IBM Service Management helped DTE standardize processes and work practices across their various business units with a single platform, enabling enterprise-wide visibility into both assets and services to drive corporate performance. In conclusion of our Day 3 General Session, we are pleased to welcome our diamond sponsor, Alcatel-Lucent, for a discussion of their successful partnership with IBM.
Dont miss this session for an inside look at how IBM Service Management is helping our clients adopt and integrate technologies and processes to overcome business challenges in a changing world.
Develop a green IT strategy for your entire
organization. More information.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  john wood microsoft pulse swissre service pulse08 management soa 2,885 Visits
The momentum continued at Pulse on Tuesday beginning with the exciting sounds Metropolis, welcoming Pulse go-ers to Day 2 of the General Session with a chorus of Lets See How Far We Go. . . a phrase that would reveal the spirit of the day.
Al Zollar started the session off, which took on the theme of how the convergence of business and IT can enable organizations to optimize investments, accelerate business growth and manage risk and compliance. Al introduced Robert Le Blanc, who illustrated the now is the time for IT to transform processes via the Service Oriented Architecture (SOA) and how Service Management is the key to that successful transformation. Like Liz Smith the day before, Robert cited the 2008 CEO Survey feedback that reflects consensus that the market is now more responsive with more flexible environments and that business model innovation is what will drive success to the next level. Robert further supported this with success stories from Aetna and Boeing, underscoring how service management is critical for SOA success.
Next Al introduced Laura Sanders who talked about the IBM Service Management roadmap with linkages to SOA across all segments and shared her insight on the integration of the Tivoli portfolio and new product announcements. Laura invited members of her team to the stage who demonstrated how the Tivoli Enterprise Portal can be used to gain Visibility, Control, and Automation to discover and mitigate an SLA violation risk in an enterprise. Laura closed her presentation by urging attendees to come to the Guru Galaxy to say, Show me the Code! to the experts during this 2 hour Q&A social event.
Al took the stage again to introduce Christoph Locher of Swiss Reinsurance Company, a loyal IBM customer. Christof provided an IBM client perspective of IBM Service Management, outlining end-to-end change management within the infrastructure of a premier financial enterprise. Christof congratulated Al Zollar for the decision to acquire Maximo, emphasizing that he now is relieved with the support and services his business has been provided.
Finally, our featured guest speaker, John Wood, was introduced by Al Zollar. John Wood is founder and CEO of the award-winning non-profit organization, Room to Read, and author of Leaving Microsoft to Change the World. John shared how one vacation from Microsoft introduced him to poverty stricken Nepalese school. When John expressed dismay at the utter lack of appropriate books for educating the children, the school headmaster challenged and inspired him by suggesting that perhaps one day he might return with books. John did return, and kept returning. Combining his passion for worldwide literacy with the discipline of a successful global business, John led Room to Read in establishing over 5,180 libraries, building 442 schools, funding over 4,036 long-term scholarships for girls, publishing 2 million books and also donating over 2 million books all in all impacting the lives of over 1.7 million students worldwide.