This IBM Redbooks® publication introduces the case management concept.
It includes the reason for and benefits of case management, and why it
is different from the traditional business process management or content
management. In addition, this book addresses how you can design and
build a case management solution with IBM Case Manager, and integrate
that solution with external products and components. Find it at: http://www.redbooks.ibm.com/redpieces/abstracts/sg247929.html?Open