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7 improvements enjoyed by Ricoh since deploying SmartCloud Engage
With the proliferation of virtual and mobile social networking technologies in conjunction with the globalised economy, it is no surprise that organisations are being driven to reconsider the way in which they get their employees and partners to interact and collaborate with one another. This exact sentiment is what drove Ricoh to partner with IBM to implement SmartCloud Engage, in order to commence on their social business journey.
Ricoh were already familiar with traditional methods of data exchange such as email, face-to-face meetings and teleconferencing; however they found that these traditional channels did not always allow them to effectively exchange information with their global staff, external parties and third party contractors. The challenge for Ricoh was to find a new method, which would enable them to collaborate across geographies and enhance their relationships, processes and knowledge sharing capabilities. IBM SmartCloud, provided them with an appropriate solution for their collaboration needs.
Since deploying SmartCloud Engage, Ricoh have experienced a number of enhancements and improvements:
- The ability to collaborate more effectively with external parties
- Improvements in processes, resulting in cost reductions
- Rapid incorporation of information
- Speed to market in product development, resulting in increased revenue
- More efficient product releases
- 20% reduction in workload
- Improved sales strategy through collaboration
As a result, Ricoh are positive that they are on their way to achieving their strategic goal of becoming a more social integrated business via SmartCloud Engage.
“Nothing can be achieved in our business going forward without social, we will definitely leverage IBM SmartCloud Engage to accelerate our transformation to becoming a Social Business.”
If you are interested in viewing the Ricoh Testimonial click here.
For more information on IBM SmartCloud Engage, visit the SmartCloud for Social Business solutions page for Australia or New Zealand.