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Australian CIOs Mad for Social Media
Beverley Head 270005GK4J firstname.lastname@example.org | | Tags:  market beverley mid communications_collaborat... anz ibm head business cio social perspective matt collaboration english study gts
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Chief information officers in Australia want you doing it for yourselves. A global survey of CIOs released by IBM has found that IT managers in Australia and New Zealand are much keener on self-service online portals, collaboration and social networking tools than their international peers.
While 57 per cent of global CIOs were keen to deploy self service portals, 77 per cent of ANZ CIOs wanted to pursue this opportunity. And while 55 per cent of global CIOs were exploring collaboration and social networking opportunities, a much higher 68 per cent of local CIOs were planning to invest in this area.
ANZ CIOs were also more enthused about deploying business intelligence and predictive analytics, virtualisation and mobile solutions than their international peers.
Where there was perfect alignment was in the area of cloud computing with 60 per cent of all CIOs expressing an interest in this approach to computing. For ANZ CIOs that has grown significantly two years ago when IBM last surveyed local CIOs only 33 per cent were interested in the cloud.
But it seems some of the interest may still be tyre kicking.
As Tony Kesby, CIO of Vida Advantage, one of three ANZ CIOs invited to participate in today's media launch of the IBM CIO report, noted a migration to the cloud was not guaranteed for all applications. Instead the approach was; “We ask why not when we have a refresher” he said.
Boral CIO Greg Palmer meanwhile said that his organisation had taken a close look at cloud, but felt it first needed to complete consolidation and virtualisation programs.
The Essential CIO report has been compiled following a survey of more than 3000 CIOs, 181 of whom are based in ANZ. It found that those CIOs mandated to deliver systems which would help the business expand were particularly engaged in implementing collaborative environments.
Diane Fernley-Jones, CIO of Leighton contractors, and one of the participants in the study, said the interest in such platforms was driven as CIOs and CEOs looked to ‘grow the business without adding a lot more people.’
She said self-service portals which allowed people to, for example, check their annual leave entitlements, without calling on HR, were an example of the sorts of applications which were delivering benefits. Ms Fernley-Jones also thought ANZ CIOs might be interested in using collaboration tools and social networks in part to address the tyranny of distance issue that challenges many ANZ organisations.
‘We have got to do things smarter. We can't take a business model from ten years ago and expect it to work now.’
‘There’s a recognition that we need to spend more on IT. And we are having to make smart decisions about where we make investments,’ she said.
Boral's Mr Palmer added that the arrival of Gen Y into the workforce was also influencing CIO decision making.
Matt English IBM Australia strategy and change leader suggested the interest in this sort of Web 2.0 style technology might in part be explained by a ‘Recognition of a significant shift of power to the users,’ who he said, ‘are almost driving the agenda.’
Outside of specific technology areas the report also identified a closer alignment between the CIO and the CEO agendas which according to Mr English pointed to a ‘coming of age’ in terms of business-IT relations.
This he said was important for IT investment decision making and resourcing for IT.
For more insights, read the Mid Market perspective on The 2011 CIO Study here.