Mobile, Big Data, and Smarter Call Centers at IBM Information on Demand Conference
Tiffany Winman 12000065XB firstname.lastname@example.org | | Tags:  ibmiod business-analytics iod analytics social-media mobile mobility information-management ibmmobile
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Mobile discussions were ubiquitous in yesterday's IBM Information on Demand General Session--often focusing on the future of big data in the context of unstructured and mobile data combined with smarter analytics. The second half of the session focused on the "art of the possible" where big data and mobile meet in the context of a customer service scenario for a telecommunications company. I encourage you to check it out in the video below. Start around the 54 minute marker. It really inspires business and technology leaders to consider ways of improving value through customer-centric experiences. And it provides an example dashboard for a "Smart Call Center." See photo further below.
Also, I want to thank everyone who attended the Big data meets Mobile meetup yesterday in the IOD Connect Lounge. We discussed where the group was at in their big data and mobile strategies, biggest challenges, and most important priorities. Most of the discussion focused on:
This feedback was great for making IOD even bigger and better next year! Look for exciting things to come! For now, if you're looking for more information on Big data and Mobile, try these sites: