IOD 11 Dispatch: IBM redraws the starting line
Delaney Turner 270003RQ8K Delaney.Turner@ca.ibm.com | | Tags:  information-insights iod11 ibmsoftware
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There's a line that's been forming over the past few years – a line dividing what technology did and what it will do. A line dividing the certainty of the past with the uncertainty of the future; a line between those who will lag and those who will lead the way on our instrumented, interconnected and intelligent planet.
Today, IBM made that line clear and present for all to see.
We saw that line in today's news that Ginni Rometty will succeed Sam Palmisano as our President and CEO. An exceptional leader, a forward-thinker as steeped in our values as she is committed to our customers, Ginni will lead IBM into its second century fully aware of its ability to change the world. She knows that a company focused on the future must never stop changing.
We saw the line in this morning's general session, in which Steve Mills led us through a litany of success stories across such volatile industries as retail, financial services, energy, telco and energy. In each example, we saw how organizations use IBM analytics technologies and expertise to manage and master the overwhelming volume, variety and velocity of their data.
In each example, we saw these organizations translate data-driven insights into confident, meaningful action that brings them closer to their customers, replaces costs with revenues and even maps the real-world impact of weather in the sky.
Isolating risk, increasing customer intimacy
We saw the line in Frank Kern's address, in which he outlined - with startling clarity and candor - the ways in which analytics-driven organizations distinguish themselves and outperform their peers. On a Smarter Planet, data is fast becoming our most abundant resource. But while everyone has access; only the bold can draw insight. Only those with vision and commitment can move confidently with speed, at scale, and with precision. Only those who commit to building an analytically driven and fact-based culture will be able to forecast the impact on their profits of changing customer demands and new regulations, or their detailed exposure to strategic risk.
In our massively interconnected marketplace, one failure can lead to hundreds of others. Strategic risk represents nearly 70 percent of market cap declines. Analytically transformed organizations implement risk analytics into every decision they make. Rather than closing off entire aspects of their business, they identify, isolate and manage their risks to move forward with confidence. In our age of the empowered consumer, the balance of power has shifted. Consumers are in charge. Their ranks are growing. More and more, they want personalized service, on their own terms and on their own schedule. Their loyalty is fickle because other options abound. Analytically transformed organizations know they cannot meet these expectations using names, numbers and zip codes. Now they invest in the ability to discern their customers' needs and aspirations.
Watson will help humanity
We saw the line in the Watson and the way it embodies the IBM commitment to research, innovation and vision. Mike Rhodin and Manoj Saxena showed us how, working with partners who share our vision, we are putting Watson to work solving the biggest, most pressing and more difficult challenges we face as a society. Perhaps the biggest transformation is how Watson moves us away from absolute certainty and toward greater probability. Yet in facing a future in which nothing is certain, these probabilities - drawn from a wider span of knowledge and presented in the way we really speak - will be vastly more effective in increasing our collective confidence in determining which actions to take. The pace of IBM innovation is staggering: in February few thought Watson was ready for a real-world deployment. Yet less than nine months later it is being put to use. We chose healthcare as a first application not because it would be easy, but because we know our solutions must serve a greater good. We and our partners see Watson transforming for the better the way healthcare is delivered, managed and paid for. With Watson's help, doctors will know more about their patients, know more about symptoms and possible treatments to help people live longer, happier lives.
Big data, big value, big steps
IBM has identified big data as a key theme of this conference. In your comments, blogs and tweets you've confirmed the importance of that theme. You understand its potential to drive better outcomes for your organization – provided you harness it in the the right ways. You know big data and analytics are part of a journey of discovery, insights and continuous learning.
This morning Steve Mills said we are ready and willing to go with you on that journey. Kern, Rhodin and Saxena laid out the capabilities we can offer and a vision for where we're headed. Ginni Rometty is positioned to lead you – and us – into a fascinating second century.
Today, IBM redrew the starting line, with the best outcomes yet to come.
Are you ready to take the next step?
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