Enhancing IBM Case Manager V5.2 with customization scenarios
Jackie Zhu 1100007DBS firstname.lastname@example.org | | Tags:  manager ecmredbooks widgets api icm content case customization model navigator icn
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Johnson Liu is a Software Engineer with IBM Software Group in the United States. For IBM Case Manager, he developed various early training workshops, white papers, and code samples. Johnson has expertise and supports customers in the areas of widget development, user interface, and solution deployment and conversion. Johnson has a Bachelor of Science degree from the University of California Irvine in Business Information Management.
Here is the listing of customization scenarios that are included in the IBM Redbooks publication, Advanced Case Management with IBM Case Manager V5.2:
With the exception of custom widget development, these customization scenarios can be accomplished with approximately seven steps and have step-by-step guides in the IBM Redbooks publication, Advanced Case Management with IBM Case Manager V5.2.
These customization scenarios can be done through event wiring, custom actions, and the use of custom scripts in the Script Adapter widget. Numerous other customization scenarios can be applied to IBM Case Manager V5.2 that are not listed in the book, but feel free to take the book scenarios and tailor them to your organization's needs.
In my next blog post, I will discuss one specific customization scenario: Getting the next work item with custom logic after completing a work item.
For IBM Case Manager V5.2 related blog posts, see:
For IBM Case Manager V5.2 Redbooks publication, see: