Business vs. IT: Will They Ever Get Along?
Timothy Powers 270003F3FN firstname.lastname@example.org | | Tags:  predictive-analytics ibmsoftware statistics iod11 business-analyticssocial-... cognos-insight business_analytics analytics decision-making cognos baforum
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Like many long-standing rivalries – Arsenal vs. Manchester United, dogs vs. cats, pirates vs. ninjas, man vs. nature, Jennifer Aniston vs. Angelina Jolie and Coke vs. Pepsi…
…Business vs. IT continues to rank near the top of the list.
Why can’t they seem to get along?
· "Business users come to me every day and say they want to be able to work with any source of data from one location."
· "I want to be able to do this myself without any IT support."
· "Rogue business analytics deployments are a nightmare for IT."
· "My business is changing on a weekly and sometimes daily basis, and in order to stay competitive I need quick access to the data without IT getting in my way."
Are these comments common inside of your organization?
It’s an interesting battle of wits: Business users needing that fast agility to get at information, and IT needing to ensure governance and control.
IT is often painted as the bad guys because they create roadblocks and are unable to deliver what the business wants – quickly and consistently.
Business is viewed like spoiled brats who have no patience or vision and ultimately rebel.
It’s a dysfunctional relationship that thrives only because these “factions” are more similar than they realize. And, they need each other. It should be very symbiotic…if only they realized.
They are both working towards the same goal: driving the business forward.
But, in order to feel like they are accomplishing their goals, they need freedom from each other. Some might say they need an “open relationship.”
IT doesn’t want to be strapped to a barrage of mundane requests. Business doesn’t want to be constrained to the complicated systems and processes IT has set up for them.
Ultimately, business wants to live in a world where they can easily access the information they need (from any source), manipulate the data without having to be a spreadsheet programmer, and share it with others.
IT wants to be able to leverage the analysis the business user has been working on and still maintain the governance and control to ensure consistent information and use of that information across the organization.
Depending on which side of the aisle you sit, there is an answer and an easy way both can be successful. In fact, both sides can have their cake and eat it too.
We invite you to view the first chapter of our Business vs. IT story in the video below.
Then, register for our upcoming IBM Innovations in Business Analytics Virtual Launch Event on March 7, 2012 to see how this story ends.