Here's another video from the IBM Electronic Support team.
This video overviews SR quick search capabilities, including searching by software request numbers and searching by customer numbers.
The video also demonstrates how to run an advanced search with scope filters, including customer number, status, and severity.
Once you have your historical PMR report, this video also outlines how you can print or email the report in a friendly view.
You can always view your current and historical PMR data at... [Continue Reading]