When Support needs to get an important message out to our customers we use many methods - email, Twitter, blogs, flashes, alerts and Facebook, just to name a few.
But, despite our best efforts, we can’t reach everyone. The reasons for this are many. Emails change,companies change names or ownership, laws around contacting customers by email change...in short, things happen.
So, cue the inevitable. We get the dreaded, “Nobody told me” email from a customer that we’ve been trying to contact and things escalate... [Continue Reading]