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1 Tyler Savage commented   Permalink     No RatingsRatings 0

I'm a Support manager and love this site because when customers struggle with access to support, my team can point them to one place to go. I have consistently pointed to this site in the numerous survey responses I see, which have a very common theme: Support was great but getting to you was hard and confusing. I can not only point to this site as a means to better understand custom support site setup, which drives ease to obtain support, but by setting up a custom support site customers can also see benefit of having an online history of support instances, easier access to downloadable products, pro-active support notifications, narrowed knowledge base/technotes searches and more. So getting customers here has multiple benefits and is therefore an easier "sell" to get customers to use it. Great tool to make educating customers easier.

 
Steve Savaglio
Global Mgr. BA Client Care

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