On August 28th a new Business Analytics Client Centre went live on the ibm.com website. The new design is focused around the Business Analytics product families that you, and your organization, know - be it Cognos, SPSS, OpenPages, Clarity, Algorithmics or Varicent.
After you select your product family, you can then select the information that you need from Support, Downloads, Training and Services and Purchases. There are also links for getting involved with communities and for a complete list of the most commonly requested contacts.
Whether you are just exploring the site, or you know exactly what you are looking for, the Business Analytics Client Centre is designed to help you get to the information you need about your software. Everything is there on this one site, from where to find knowledge documents, to getting the license keys that you need and tips on becoming more efficient with using the powerful IBM Support Portal.
The new Business Analytics Client Centre is also the beneficiary of years of feedback.
Nick Anderson, a Team Lead on the Business Analytics Client Care team, contributed to the design and the content of the new Client Centre. If you've ever called in or emailed Business Analytics Support, chances are you've already had contact with Nick. He's on the frontline of Business Analytics Support and knows from years of experience how to best solve an issue or direct an inquiry to the right person.
"The new Business Analytics Client Centre is based on one thing - feedback. Feedback from our customers and from our Support Analysts shaped the site that we launched on August 28th and will continue to shape the site in the future. The clients I talk with everyday wanted one place to go on ibm.com to for all their Business Analytics needs and I know we delivered that. Now, the onus is on us to continue to update the site based on the feedback that we receive every day. Keep the feedback coming!", said Nick.
Our goal was to provide our clients with a one-stop shop and a positive experience for our Business Analytics clients. We encourage you to try the new Business Analytics Client Centre and to keep the feedback coming so that we can continue to improve the experience. You can send feedback directly to firstname.lastname@example.org.