Submitted by Michelle Holland, Web Content Specialist, Business Analytics Support
The IBM Support Portal team rolled out an update of the Support Portal recently, implementing many new features and improvements. Here are a few of them.
The banner graphics that were previously displayed under each tab are gone. This brings the page content further up on all pages, making it more accessible to all users.
In the Product Selector, the find-as-you-type feature has been improved. Now when you type in part of the product name, it will search on that text for the product you want. It searches both product names and aliases. For example, if you search for 'Clarity' will return Cognos Financial Statement Reporting as well as Clarity 7 (Cognos FSR is the new name of the previous Clarity FSR product).
The browse tree indentation has been re-aligned to make it easier to
find products in collections - the previous alignment sometimes made it
seem that products were under collection headings where they didn't
The Support Home tab now has a Shortcuts portlet at the top of the page. This portlet contains links to the most commonly used links from each tab on the portal, if those links are available for that product. For example, if Fix Central downloads are available for that product, the Fixes (downloads) link will be displayed. If Fix Central downloads are not available, it will display another link from the Downloads tab.
The Support Home page also has a Support Registrations link in the Featured Links portlet that points to a centralized support registrations page. It serves as a central registration page for SR, Fix Central and other eTools that require a login to the site.
The Communities tab now displays Social Media feeds from the new Social Media Aggregator. There are up to 3 social media feeds for each product - Twitter, Forums and User Groups, Blogs and Wikis. The number and content of these feeds varies for each product selected.
Forum and blog posts have links to preview the content of the post. And the preview has a link to the full post. All of the posts have links to flag it for removal or to share the post with others.
The page also features a new search filter, allowing you to filter for a specific term in the social media feeds.
The IBM Support Portal team have posted a short video on YouTube, describing the new Social Media Aggregator.
The Service requests & PMR tab now goes directly into the SR tool. Improvements to the Service Request tool are demonstrated in another Supportlink article.
The Mobile site also has a quick Subscribe to this product link in the Notifications portlet, allowing you to quickly sign up for notifications for your selected product. The site design has been updated to a similar look and feel of the Support Portal and other IBM Mobile sites. And the display has been updated for both mobile devices and tablets.
More videos on Support Portal features are available on the IBM Electronic Support Channel on YouTube and via the IBM Electronic Support site.
And have you seen this?
The Software Product Compatibility Reports are demoing a new design. You can try them out here.