Submitted by David Stewart, Knowledge Management Lead, Business Analytics Support
A new streamlined version of the IBM Support Portal was released at the end of October with a number of improvements and a simplified UI. The metrics collected to date have shown us that very few clients had more than one product configured and the result was a very busy UI that did not work for the vast majority of end users. With this new release, you can quickly look-up a product or select from a list of recently viewed products. As before, if you sign in with your IBM ID, you'll see your previous selection and have access to all your entitled resources as well.
After selecting a product, you will be prompted with the option to select one or more product versions and supported OS platforms. Keep in mind that these are optional selections and can be skipped, as it is often better not to be too granular with your configuration since it removes a lot of potentially valid content from the portlets and search results.
Once you have a product configured, you'll find a much bigger search box in the centre of the page. When searching for Support content, please note that you will need to select the check box below the search field in order to constrain your search to that product. A number of IBM client user studies have taught us that the majority of users prefer a broader initial search which they can then filter down on the search results page by checking that same box and/or selecting one or more metadata filters on the left hand side of the page (a feature only available through Support Portal).
Let us know in the comments how you like the new layout and features of this latest Support Portal release...