This video demonstrates how you can use filters to get the most relevant results when searching for IBM technical content. If you use a search engine such as Google, you are searching the whole Internet.
Add “site:ibm.com” to your search query to limit your scope to documents in the IBM domain. ibm.com is the most authoritative source of IBM product, solution, and service information.
If you use the IBM masthead search, you are searching all of IBM, including 4,000 distinct products and more than 10 million pages.
You can use filters to refine your results by country and language.
The IBM Support Portal is the most direct way to find the critical piece of information that you want. The search results are relevant because you can limit the scope of your search to the products activated in the Choose a product module.
To select a product, click Find a product. Start typing the product name. Select it and move it to the My products list. Then, click Finish.
Select the product, and then enter your search terms in the search box. By default, Support Portal limits the search to your selected products. You can also search All support and products.
Click the arrow to begin your search.
Use the filter options in the left column of the Search results page to narrow the results.
You can select one or more tasks you are completing. In this example, by selecting task filters, Support Portal limits the results to documents with Install or Troubleshoot task tags.
If you want to display more results, clear a box to remove a filter.
You can select one or more content types. Now, the results are Technotes or Troubleshooting FAQs and tagged for the Install or Troubleshoot tasks.
By default, Support Portal displays the documents most relevant to your search. You can opt to display the newest documents at the top of the list.
You can also specify a product platform (operating system) and version, but doing so may screen out helpful content that would otherwise have come up in search results or modules.
Information Center and developerWorks documents are not yet part of the search scope, but you can find this content on the Documentation page.
If you are searching for a specific error or situation, start at the Troubleshooting page. Support Portal automatically limits searches to the troubleshooting task.
On the Search results page, you can uncheck the Troubleshooting task or Products included in your search to get more results.
You can also view the product’s APARs. Open APARs have a key icon next to the title. To view them, you must sign in to the Support Portal.
Closed APARs are available to all.
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A tag is a keyword you assign to make a blog or blog content easier to find. Click a tag to find content that has been assigned that keyword. Click another tag to refine the search further. Click Find a tag to search for a tag that is not displayed in the collection.