Submitted by Max Alvarez, Business Analytics Client Care
Some of us like picking up the phone to order a pizza and some of us like going online to submit the order. So which one is faster? Calling or online? The debate can go on forever, however, ordering online seems to be more convenient. With easy access to the internet via tablets and smart phones, most of us are constantly online. If you need support for your Business Analytics (BA) software, why not submit a Service Request through our Service Request (SR) site instead of picking up the phone?
Here are some reasons to use our SR site instead of phone:
The phone agent answering your call needs to enter all pertinent information in order to open the Service Request for you. Then it is routed to a support analyst who will call you back. Seems simple enough, right? Not necessarily. Gathering your information over the phone can be time consuming since the agent answering the phone doesn't know who you are. And that agent cannot solve your issue since they are in a call-capture role and don't have the product knowledge. The agent can only open the Service Request for you, then submit it to a support analyst.
Why not skip this step and submit the Service Request yourself? By submitting a Service Request using our SR site, you'll avoid the time consuming aspect of submitting by phone and speaking to someone who has no knowledge about your product.
Once you submit a Service Request online, the ticket is then automatically routed to a support analyst who will resolve your issue. This will give you a better customer experience and piece of mind knowing support for your BA software products is easy and convenient. You'll also avoid the pleasure of explaining over the phone how to spell your name; "Alison is spelled with one L not two."
Give it a try! After seeing how much easier it is to request support online versus phone you might even start ordering your next pizza online.
Follow @basupp on Twitter for updates, news, articles and videos related to Business Analytics Support.