I've found that one of best things about the IBM Support Portal is the product list, which allows me to look for content on several products at once. And one of the most frustrating things is losing my product list. This happens when someone sends me a link to a specific product page, or I clear my cache, or I follow the Technical Support link in a product announcement letter. All of the products that I had previously marked as 'active' are deactivated and I have to go through a long list and activate them again. This is not a huge job, but it's a tedious one.
So how can I save my active product list and revert back to it when I need it? Bookmark it, of course. I can create the bookmark using a link generated for the Share this product list
email. Here are the steps:
Ensure you have all the products listed that you want on your default list. Use the Manage my product list list to search or browse to the products you want.
- Choose the page you want to visit by default - e.g. the Overview or Troubleshooting page.
- Click the Share this product list link under your product list. This will generate an email with 2 links - one for a public link to access the Support Portal without signing in, and one for authorized content. For example, here's a link to the Troubleshooting page for a list of Cognos 10 products.
Select the public link and copy it to a safe location.
- Create a bookmark in your web browser. The name will default to IBM Support Portal. Change this name if you're creating more than one bookmark.
- Edit the bookmark, changing the URL or Location to the link you selected in Step 3 above. Save the change.
Repeat these steps for each list products that you want to bookmark. You can easily go back to a default list if your list is somehow lost. And, of course, you can share your product list with co-workers using the "Share this product list" link.
And don't forget, the 10-product limitation only applies when you're not signed into the Support Portal. Sign in to activate as many products as you want on your list.