It's the middle of February, and our groundbreaking new IBM InterConnect 2015 conference is only a few days away! For all of you that followed our Smarter Process portfolio at the old Impact conference, this will be our new annual venue where we showcase our capabilities in an even larger ... [ + Read more ]

This post is Part 4 in a 5-part series on The Legend of Mobile Smarter Process. If you are following the Legend of Mobile Smarter Process series, you've probably read Mobile Apps Are Not Enough. And if you are a real diehard, you have also read The Customer is King and Mobile Experience ... [ + Read more ]

By all counts, 2015 is shaping to be great year – key market dynamics are changing with hiring returning to the fastest pace since 2007, and US GDP growth forecast to hit a healthy 2.9% for 2015. By comparison, a good 2014 saw GDP grow by 2.2%. In a growing ... [ + Read more ]

With Turkey Day, Black Friday and Cyber Monday behind us, early indications are that the door busters and lavish promotions didn’t really bring-in the shoppers in 2014 – different reports put Black Friday sales down by up to 11%. Why is this interesting? Even the biggest retail-pricing gimmick loses steam, ... [ + Read more ]

A few years ago, IBM Business Process Manager (BPM) v8.0 introduced a coach framework based on reusable components called Coach Views that are developed using JavaScript frameworks and run on the client's browser instead of being generated on the server. Now the latest release, IBM BPM v8.5.5, introduces a new kind of Human ... [ + Read more ]

This post is Part 3 in a 5-part series on the Legend of Mobile Smarter Process. We know the customer is king. And, that in order to compete in today’s marketplace, organizations everywhere are looking to differentiate themselves through  a mobile experience that provides customers access to personalized services when and where they want ... [ + Read more ]

This post is Part 2 of a 5-part series on The Legend of Mobile Smarter Process. In Part 1 of “The Legend of Mobile Smarter Process” we talked about how the customer is king.  How everyone has a customer, be they external, internal, or even a partner in your ecosystem.  And ... [ + Read more ]

Clients are reinventing their operations as they seek to grow their business and the resounding market validation of Smarter Process gives them confidence to pursue these solutions and achieve game-changing results.  As clients employ Smarter Process solutions to transform how their companies work, we see large-scale adoption as the next ... [ + Read more ]

This post is Part 1 in a 5-part series on The Legend of Mobile Smarter Process. The customer is king.  If you take nothing else away from this blog please walk away with that.  No matter what role you currently fill in the organization you have a customer; be they a ... [ + Read more ]

Contributed by: Pat Sannerud, Business Architect, CSAA Insurance Group Brian Safron, Worldwide Program Director, IBM CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through partnerships with AAA clubs. Celebrating its 100th anniversary in 2014, CSAA Insurance Group is rated A+ by the A.M. ... [ + Read more ]