Three Great Ways to Get Smarter about Smarter Process
Jacqi Levy 270003E0DF JALEVY@US.IBM.COM | | Tags:  brms case_management bpm operations smarter_process decision_management business_process_manageme... ibmimpact events customer_satisfaction business_rules
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We’ve all been there – tried to open an account, manage an insurance claim, apply for a loan – and walked away feeling frustrated by the process. These days we all have high expectations for how intelligent and responsive we expect our interactions with businesses to be, and little patience when they don’t live up to those expectations.
In a nutshell, this pervasive experience is the driving force behind Smarter Process. In an environment where people are quick to broadcast their frustrations across the web, process must evolve to be about more than efficiency. Yes, businesses are under pressure to operate leaner, but this should not come at the expense of customer satisfaction. Smarter Process is about designing optimized, customer-centric processes that make you easier to do business with.
If you think that your organization might benefit from more customer-centric operations, there are three great events coming up that can help you get smarter about Smarter Process.
#1 – Smarter Process workshops presented by IBM & InformationWeek
#2 – Global WebSphere Community webcast: Reinventing Business Operations with Smarter Process
Join this webcast on August 22 for a practitioner-level overview of the new features in IBM Business Process Manager v8.5 and IBM Operational Decision Manager v8.5. Plus, you’ll also see a demo of how mobile-enabled BPM and ODM applications can simplify business operations.
Update 9/17/13: This webcast is now available on replay. You can watch Reinventing Business Operations with Smarter Process at any time on the GWC.
#3 – Local IBM Impact Events
If you didn’t make it to the main event in late April, here’s your chance to attend an IBM Impact event in a city near you. Senior IBM executives and product experts will be on hand to talk about how Smarter Process enables the C-Suite with a broad set of capabilities for integrated, optimized processes and decisions.
Looking for a face to face event outside the US? Let me know and I can connect you.