Nastel and WebSphere partner for success at IMPACT.
Shaku Selvakumar 060001XT47 firstname.lastname@example.org | | Tags:  business ibmimpact websphere soa partner
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Nastel Technologies (www.nastel.com) is an IBM business partner that provides business transaction performance™ solutions for mission-critical applications spanning both the distributed and mainframe tiers.
Diane Johnson spoke to Charles Rich, VP Product Management and Marketing about IMPACT and Nastel’s plans.
Diane: I understand Nastel is a Silver Sponsor. Why is IMPACT 2010 an important conference for you?
Charles: IMPACT 2010 has a heavy focus on the WebSphere brand. Almost all our customers are users of one or more products in the WebSphere family such as WebSphere Application Server, MQ, ESB and WBM. These same customers are looking for solutions for enterprise-wide application performance management and business transaction management. Nastel AutoPilot's ability to deliver this across Windows, Linux, Unix, AS400, zLinux and zOS differentiates us from the competitors that only run on a limited set of platforms.
Diane: With a focus on bringing customers real solutions to today's biggest business challenges, what are the key business problems customers call on Nastel to help them solve.
Charles: Global 2000 sized companies approach Nastel looking for increased visibility into the details of their business applications, predictive problem alerting and improved application performance. These firms have mission-critical applications that are highly transactional and with heavy message rates. Often these applications span both the distributed and mainframe tiers. It is difficult for these customers to pinpoint exactly what the root cause of their problems are in enough detail to take rapid action and restore service. In addition they realize that preventing the effects of a problem is far more effective than fixing it afterwards. Many have said to us their choice is "Whether to fix a problem when it first shows up or when it blows up?" They come to Nastel for its complex event processing derived capability to alert on problems when their initial symptoms first arrive and before users are impacted.
Nastel AutoPilot uses its complex event processing engine to provide a correlation of both transactional and operational data. The transactional insight lets our customers know "what happened". The operational insight provides the "why it happened". Together, this helps customers understand the real-time state of their applications and at the same time understand the underlying causes for failure or degradation. This capability is what enables rapid restoration of service.
Diane: Nastel offers some excellent cost saving strategies for customers who need to reduce their IT costs without sacrificing service or staff. What are some of the messages you'll be sharing to help customers thrive in today's economy?
Charles: Nastel can help its customers reduce both operational and capital expenditures. Via the enhanced "visibility" and "prediction" Nastel AutoPilot provides, companies can improve the operational efficiency of their expensive tier 2 and 3 support. As a result, one of our customers was able to reduce their tickets at the service desk by 70%. In addition they reduced their severity 1 (business stopping) incidents from 15/year down to 1. These benefits derived from "visibility" and "prediction" provide substantial reductions in operational expenditures. In addition these customers can reduce capital expenditures by no longer "throwing hardware" at performance problems as sort of a knee-jerk reaction. In today's SOA and Cloud world, that doesn't help anyway. The 360° visibility Nastel provides instantly pinpoints where the problems is enabling rapid remediation. Just recently Nastel was positioned as a "visionary" in the Gartner Group's first Magic Quadrant on Application Performance Management.
Charles: Nastel will be sponsoring a BOF session on Tuesday, May 3 at 12:00-1:00 PM in the Casanova Room #602. Speaking at this session will be Stephen Neal, WW Director of Middleware at Barclay's Capital. He will be discussing his implementation which uses Nastel AutoPilot.
Thank you for taking time to talk to us, Charles and look forward to meeting you and your team at IMPACT in May.
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