Mobile for Smarter Process: Technology or Practice?
Deepak Elias 060001AS2D email@example.com | | Tags:  bpm healthcare business_rules smarter_process mobile_apps insurance mobile
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At a conference, recently I asked a question of the audience: "How many here already have a mobile project related to Smarter Process?" About 5% raised their hands. My next question was "How many here believe they will have a mobile project related to Smarter Process in the next 12-18 months?" About 30% raised their hands. I was surprised that I did not see most, if not all, raise their hands to my last question.
In spending time with each customer, I realized the reason why. Mobile is looked at as a technology and not a practice. What does that mean, you might ask? Let me give you an example.
When you get into your car, what is one of the first things you might do? Most likely, among the first things would be to put on your seat belt. If you put the seat belt only after you were in an accident, it would defeat the purpose, so you make the seat belt part of your practice when you get into your car.
Granted, mobile is not the same as a seat belt, but I propose that everyone should be thinking of mobile as if it were a practice. And when I say practice, I am talking about the core practices you adopt and execute against when deploying new or current Smarter Process projects. This gives you the security of knowing you are ready when needs do come up, rather that scrambling to deploy a mobile process after the fact.
When making the shift to a mobile-as-a-practice mindset, here are a couple of things to consider:
Are you thinking about mobile for Smarter Process as a technology or as a practice?