Is BPM only for the big boys?
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In my many years of implementing business process management (BPM) projects, I have seen impressive results across a broad range of industries, mainly covering the
A great example is shown in this graphic from KPMG LLP, an audit tax and advisory firm who implemented Payment Protection Insurance (PPI) processes for a UK retail bank:
However, BPM doesn’t always have to be only for the big boys. BPM allows all business users and managers within a company to make informed decisions quickly and enhance customer intimacy. By bringing together swathes of disparate customer information at the right point in time, BPM can aid decision making and massively improve customer satisfaction. BPM can provide stakeholders with greater visibility across processes, even for companies with the simplest of processes, such as approvals or simple task allocation across departmental boundaries. By identifying problems and bottlenecks through analysis techniques such as Lean or Six Sigma, companies can make further gains.
One great example of a small company with big ambitions was shared this year at IBM Impact by Casper Gjerris, CIO of Laan & Spar Bank. With only 400 employees at this
Check out the additional benefits they saw:
Smaller enterprises can also now leverage new cloud-based BPM delivery models. These delivery models speed up deployment and initiation time to under 24 hours and allow an organization to focus on business value rather than complexities associated with the technology platform. IBM has further enhanced its IBM Business Process Manager on Cloud offering to serve a minimum of 25 registered users. IBM BPM on Cloud also created the additional option of purchasing concurrent users on this platform, making it viable for projects with occasional users.
With the BPM market maturing, the vendors are producing new ways for customers to onboard this technology and take advantage of its key capabilities. Smaller organizations can take advantage of technology, practices, broadening skills and methodologies in the marketplace.
If you would like to share your experiences with implementing BPM projects, please connect with me on Twitter @aggarwal_sunil.