IBM Smarter Process solutions recognized by Gartner
David Millen 0600014BX7 firstname.lastname@example.org | | Tags:  smarter_process bpm_excellence_award david_millen ibm bpm gartner_magic_quadrant
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I believe that 2014 is turning out to be a momentous year for IBM Smarter Process solutions.
Cunningham Lindsey, a client for IBM Business Partner, BTP, and HML, an IBM client, both won 2014 Gartner BPM Excellence Awards for APAC and EMEA, respectively. IBM was also recognized as a leader in the Gartner Magic Quadrant for Intelligent BPM Suites1, positioned the furthest along the “Completeness of Vision” axis.
Cunningham Lindsey fused its BPMS capabilities with strong business executive leadership to return contractor and supplier management to a profit center in the organization. According to Gartner, this reduced claim life cycles from 85 to 45 days and improved efficiencies such as eliminating most paper usage, creating fewer tasks, and improving claims per month per employee from 35 to 552.
HML, a third party financial administration company in the UK and Ireland, focused on streamlining customer communications. It introduced greater flexibility and performance monitoring that enabled to meet strict service level agreements and serve individual customers more effectively. HML reached a customer satisfaction rating of 89 percent, and realized £400,000 in benefits and £150,000 in cost savings, as detailed in Gartner's press release3.
I believe these recognitions are a resounding endorsement of IBM’s Smarter Process strategy. They also demonstrate how our customers are using IBM Smarter Process approach to continuously re-invent their business operations and delivering compelling customer experiences while creating new routes to topline growth. Smarter Process includes capabilities such as BPM, business rules, case management and operational intelligence. But it’s about much more than software. Smarter Process is about how you can make your operations:
If you'd like to learn more about IBM's Smarter Process solutions, here are four things you can do right now:
1 Gartner, Magic Quadrant for Intelligent Business Process Management Suites, Teresa Jones, Roy Schulte, Michele Cantara, March 17, 2014.