IBM Named a Leader in the 2014 Gartner Magic Quadrant for iBPMS
Jacqi Levy 270003E0DF JALEVY@US.IBM.COM | | Tags:  gartner_magic_quadrant ibm bpm smarter_process business_process_manageme... david_millen
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Is your company easy to do business with? Are your business operations designed with your customer in mind? These are key questions that organizations face today.
To help answer these questions, IBM started on a journey to create Smarter Process, our new category that helps our clients drive greater customer-centricity into their business operations and drive top line growth. Processes would not be relegated to a forgotten corner of your company to be executed in the cheapest way possible, but would be elevated front and center as the secret sauce that differentiates your company. Processes would become living, breathing, constantly changing, dynamic artifacts that captured the continually evolving expertise of your organization. Business operations would become instant, seamless and insightful.
When we launched IBM Smarter Process in May last year, we prescribed a reference architecture and an approach that included both software capabilities and the expertise needed to help organizations succeed:
Today IBM is pleased to announce that information technology research and advisory company Gartner has recognized IBM as a leader in the Intelligent Business Process Management Suites Magic Quadrant and has been placed furthest on the Completeness of Vision axis.
Our customers have been the first to benefit – we’ve seen a continuous stream of game changing client successes: Broadcast Music Inc. (BMI), who reinvented how they did business in the digital age as they represented music artists to collect and distribute royalties. Their processes had to cope with collecting large payments from a few channels such as radio and live performances to now having to go to a penny-a-play model with millions of plays each worth a lot less from channels such as YouTube, Hulu and Netflix.
Hospitals Contribution Fund (HCF), a health insurer in Australia completely reset customer expectations with same day medical payments – a 93% improvement in claim-to-pay down from 3 weeks earlier. HCF has won numerous customer service awards including the Customer Service Institute of Australia’s “Best of the Best 2013 Award” for the best and most consistent customer service among service organizations in Australia.
We continue to invest in our Smarter Process capabilities for the future. We have some very exciting capabilities that will revolutionize how mobile applications can leverage Smarter Process to deliver on the implied promise of truly capturing and acting on business moments. We’ve taken Smarter Process to the Cloud, so companies can collaborate more freely and quickly execute new projects. We’re very confident that Smarter Process will be even richer and serve customers better in the year ahead.
About the Magic Quadrant
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from http://ibm.co/1xaDRBR.
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