Guest post by Trent Shupe, Senior Product Marketing Manager, IBM BPM
Thinking back to how I did my work a number of years ago, I can vaguely recall my day before access to instant messaging, cloud services or my smartphone. Today, all of those technologies are deeply integrated into my day to day life.
As we see new technology forces reshaping the landscape, it is exciting to think of what will be possible just a few short years from now. From an enterprise perspective, it also presents an exceptional opportunity. There are thousands of customers just like me who expect emerging technologies to be seamlessly integrated into each interaction. For the enterprise, capturing that opportunity requires a renewed focus on business processes. Today's business processes are not just about efficiency; they are about customer satisfaction and retention too.
In order to operationalize insights from big data or apply contextual information from mobile engagements, business processes must be redesigned to apply those insights. Cloud and mobile are forcing companies to redesign their business processes to support these new channels. Finally, socially-enabled processes drive higher productivity. These new technologies make it an imperative to reinvent your business processes in order to fully realize the benefits of mobile, cloud, social and big data.
That’s why the recent announcement of IBM Business Process Manager v8.5 is so exciting. This new announcement builds on the market-leading capabilities of IBM BPM, making it easier to extend your core business processes to mobile and adding new coaches that provide the real-time process visibility required for today’s dynamic world.
IBM BPM introduced a mobile app with v7.5, allowing you to access tasks and do some basic task management. With IBM BPM v8.5, we now include a non-production license of Worklight, allowing you to quickly create and test custom mobile applications for IBM BPM process applications. The new release of IBM BPM also includes a mobile tool-kit to accelerate the creation of custom mobile BPM applications.
When it comes to improving and optimizing business processes, visibility is one of the most important attributes of a BPM platform. IBM BPM has always excelled at providing complete process visibility with real-time analytics to help business users quickly and easily make changes to processes. That’s whey the new completely revamped coach paradigm in IBM BPM v8.5 is so exciting. Coaches provide the information needed for human tasks and help guide the user through task completion. Coaches provide real-time visibility into process performance to help improve process outcomes. The built-in dashboards have been overhauled to make it easier for you to recognize performance issues in real-time and take corrective actions when needed. The new dashboards also include the same social collaboration capabilities found in the Process Portal, such as activity streams and real-time links to experts.
IBM BPM v8.5 also brings enhanced capabilities around a simpler install, configuration and maintenance experience, as well as improved serviceability and stability. Other enhancements included tighter integration with IBM Blueworks Live, and consistent access and management of internal documents attachments (via CMIS-based toolkits). The introduction of IBM BPM v8.5 adds significant new capabilities on top of the market-leading capabilities already included, making IBM BPM the most comprehensive and consumable BPM platform available.
For more information IBM BPM, you can start with this whitepaper, which provides an overview of IBM Business Process Manager, or visit us at ibm.com/bpm.