How do governments provide greater, more personalized services?
Shaku Selvakumar 060001XT47 firstname.lastname@example.org | | Tags:  technology soa 2013_federal_budget bizagility e_government websphere websphere_operational_dec... ibmimpact business_agility bpm
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Contributed by Christopher Schmitt, WebSphere Marketing Manager - Government
The release of President Obama’s 2013 Federal Budget has confirmed the suspected trend of relative stagnation, with an increase of only 0.2% up to $3.8 trillion. Information technology (IT) spending is expected to be at $78.9 billion, a reduction of $586 million or 0.7% of the overall budget. And while the U.S. Federal budget is only a portion of national government spending worldwide, we believe it is an indicator of what we can expect to see across all levels of government globally. So even as the economy slowly recovers, governments will work to control and reduce their spending in order to repay the debts that many have accumulated over the past several years.
But even as the total of government spending has flat lined, except in specific cases such as Greece, the amount of services and benefits provided to constituents will not be reduced. Citizens expect to receive at least the same if not greater levels of services from their governments that do not have the resources to grow accordingly – at least not by continuing to do business as usual. The time is right to start looking at innovative technologies that will enable service growth without raising the overall level of financial commitment from agencies, states and even cities. The question, then, is this: How do governments provide greater, more personalized services to a growing number of citizens with little or no expense increase?
To determine the answer, one must look not just at what is being delivered but also at how it is being delivered, in order to provide the best value – both internally to the responsible government agency and externally to the citizens and other constituents that it serves. The “e-government” revolution was the first step toward delivering new services more quickly and easily, but progress can’t stop there. Now there must be a drive to evaluate internal processes, optimize the time and cost for delivering services, and truly to embrace continuous process improvement. IBM advocates a holistic and automated approach to process reengineering, and it offers a business process and operational decision management solution that choreographs the interaction between people and IT to deliver complete, accurate and timely results consistently.
IBM Business Process Manager™ (BPM), enabled by Smart Service Oriented Architecture (Smart SOA™) and interoperating with WebSphere Operational Decision Management (WODM) ™, is helping governments to deliver citizen-centered experiences, enable agility and accountability as required by new laws and regulations, automatically sense and respond to change, take rules-based action based on this situational awareness, facilitate environmentally responsible operations, and enable interoperability across previously siloed systems. Governments are expected to deliver results and value through secure, personalized services that are available anywhere and at any time to businesses, citizens, employees, other governments, suppliers and various other constituencies. Traditional government processes must adapt quickly and easily to policy and regulatory changes or risk becoming irrelevant. IBM BPM and WODM can help government organizations like yours optimize administrative operations, improve citizen services, and streamline governmental civilian and defense services in a manner that is consistent with reduced budgets and cost control mandates. With IBM BPM and WODM, your agency subject matter experts can automate crucial business processes and integrate key systems cost-effectively with minimal IT staff intervention.
To get started, IBM recommends our Quick Win Pilot (QWP) – a 10 week effort that will deliver a valuable, near-term success to the involved agency and put you on the correct path for your process automation and optimization journey. Using IBM software tools and methods, the QWP will help you to establish the credibility and capability required to drive tangible business change and to build the sponsorship required to support your continuous process improvement roadmap. IBM will work with your team to define an end-to-end process improvement solution using business process and operational decision management software. By scoping a tangible subset (pilot) of your overall plan or roadmap that can be delivered as the first step in IBM’s proven incremental value delivery approach, the QWP will provide your team with a deployable business solution that has a high level of business acceptance.
If you are interested in BPM and WODM or other IBM WebSphere application and integration middleware solutions for application infrastructure, connectivity and integration, or mobility, please attend our IMPACT2012 Conference in Las Vegas, NV, April 29th through May 4th. At IMPACT2012, you will have the opportunity to:
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